Dyson Portugal Reviews 

My Dyson Airwrap was lost. It took over a month to try locate my things. With poor communication. I had to constantly call and see what was happening. Once they found it the repair was done quick and sent through

Terrible customer service. Ordered my Dyson on Wednesday and the money was swiftly taken from my account on Thursday. Tracking system for the order isn't updated since, showing the item isn't even in transit still. As I try to contact customer service, I realize the phone contact is disabled and have to wait ages just to be told they have no idea when it will be delivered, "maybe Monday, maybe Tuesday", almost a week after the order was placed and payed for. Unacceptable service for a 940 euros vacuum.

Update: Still waiting for my delivery, 7 days later. No update from the courier and Dyson customer service has no idea where the package is or when/if it will be delivered, and provides no assistance whatsoever

everything amazing, have a problem with my device, contact in whatsapp, send a video and they change body of my vacuum cleaner, best customers experience ever

Correct diagnosis of the problem. Spare part sent out and now I can vacuum again.

Website would not accept my billing address in the USA for my USA credit card. (Live in Portugal, shipping to Portugal. Completed the purchase using multibanco. Tracking information provided was bad. Emailed to get good tracking information and received no response. Was not a good shopping experience, but it is a great machine.

Service was great

What a Rubbish service in Portugal, i can see by everyone else that they have problems
I ordered hairstyling equipment and they said the delivery van broke down and now its going to come 4 days later, so they only have one Van!!!! also no notifications, come on!!!!
So rubbish, Mr Dyson come on!!!! 1 delivery van an your making all this money, you need to take a lesson from Apple, their service is amazing, DISSAPOINTED as you can see by my message, and i don't usually complain but when you pay Top $$ you expect a service level to match,

Dyson.pt is using a horrible delivery company (Transaher) which gives you no updates and has failed to deliver the vacuum now for a month.

I recently faced an issue with my Dyson vacuum cleaner and had to contact their support team for a replacement. Unfortunately, the experience was far from satisfactory. The most significant issue was the lack of communication from Dyson's end. Despite multiple attempts to get an estimated delivery date for the replacement, I received no concrete information.

Additionally, the customer support line was not helpful. I tried to escalate the issue, hoping for a quicker resolution, but was met with repeated statements of "we don't have any information." This lack of responsiveness left me in a frustrating limbo, stuck without a working vacuum and no idea when the situation would be resolved.

The experience was disappointing, especially from a brand as reputable as Dyson. A clearer communication channel and a more proactive approach to customer issues would greatly improve the experience. As of now, I'm still waiting, with no end in sight.

Reaction on questions is poor. Sometimes it takes several days before I get an answer. Also the defective items I asked for are not going that well. Only received 1 out of 2 items and for the 2nd one I’ve been told that item is cancelled…. That is on my immagination!

Where is my charger? I tried to connect on WhatsApp and they took all my information and then disconnected

Terrible way of allowing tracking to orders. You have great products, pls make it easy to track them!!

In response to the message below: I did try the whatsapp chat after being unsuccessful over the phone. The instructions given over the phone required visiting a Spanish website that did not work, and the instructions on whatsapp (each message given with several hours of delay) gave me another tracking number that also does not work. Worse, after waiting an eternity, was told the chat was closed for new year…

I've been waiting for months for stock of filters for air purifiers. Today I contacted Dyson through their website and through WhatsApp. There is no way to talk to a person. None of the prompts give an option to ask a question. I have waited over 11 hours on WhatsApp just to ask if filters will ever come back in stock.

There used to be a way to request an email if the filters would come in stock. I tried to order from the UK website (and deal with the customs and fees and chaos of importing from outside EU) but the website wouldn't work for me. And I can't even talk to someone about trying to do that.

If I can't get basic necessary replacement parts for expensive devices, what's the point? They've been out of stock for months.

Update: there was a message at 8:00 this morning but I fell asleep after waiting until 1:00 this morning

It is now 14:00 the next day (25 hours of waiting) and no response

I cannot order from other country's websites. There is no email address to contact Dyson. I cannot get replacement filters.

Do not suggest buying any air purifiers as replacement filters are unavailable possibly forever and they do no respond to any method of customer service.

Catastrophic experience before having the hoover in hand. Ordered >2 weeks ago (after promise of delivery on website in 3-4 days). Customer service non existent, one has to repeat 10 x the name, order number, address, email in automated questioning system and then a chat agent asks yet again for the same infos. VERY clumsy so called Service automation wasting the customers time. 3 days ago I got 2 extras I had ordered delivered but not the main hoover although it said so on the delivery paper. Over last days no news on where the hoover was, yesterday Dyson said they wait for "responsible department to respond". SUPER poor experience, as first time Dyson buyer, would never have expected that from such a Premium brand

Very disappointed with vertical vaccum cleaner V15 detect. Bought it in NOV 2022, stopped working in Oct2023. Assistance said they would repair or send a new one but until today not a sign of it…
Not reliable equipment or brand.

I have still not received the product. The courier could not find my apartment. I find this difficult to believe, it is easy to find on Google Maps. It was raining yesterday so I suspect they did not want to stop and deliver it in the rain...

I ordered a 650 EUR machine through the Dyson webshop. It was not able to correctly record/process my postal code (for Portugal) from the form and part of the postal code somehow didn't end up at the shipping company. The shipping company (Spanish) was impossible to reach by Twitter, email and phone to try to correct this.

Furthermore about the webshop: if you fill out your VAT number, it will ask for your name for a second time to go with the VAT number. Without any further explanation at the webshop: the name that actually ends up at the shipping company is whatever you filled out under VAT number. Not the first name you filled out. I have no idea why they ask for a name twice and then use one of either (without explaining which one) for shipping. Why this matters: some people (like me) use a locker service to pick up the package. The final local shipping company uses this name to link the package to their locker-users. So that would've failed as well even if the postal code wouldn't have been an issue.

2 weeks later Dyson has my money and I got nothing for now. It'll take at least another week to sort this out.

To Dyson: you're supposedly a tech company. Fix your webshop/webforms? Maybe you can try shopify or something if webshops are too hard for ya.

NOT RECEIVED ITEM OVERDUE BY 1 WEEK.I bought a Dyson vacuum cleaner for more than €500 online on 16 th October and was due within 72 hours.Its 26 th October now and I’ve not received item nor had any clear support from helpline.In other words it seems my money has disappeared into Dyson .I do not recommend using this company unless you’re relaxed about losing cash and stress time.I will write another follow up !