e-commerce-welt.ch Reviews 

The article I bought never came, then I decided to cancel the order but I never receive any refund. First, they told me within 14 days on the credit card I used, I didn’t get it so I sent an email back, I got the same answer, the third time they asked my iban, but I never got the money back. I’ve serious doubt about this website.

We ordered (and paid for) a heated dryer in October 2022. We sent several reminders as we did not receive the order, receiving replies that it was on its way, and were finally reimbursed on 9 May 2023.

After a rather complicated logistics situation (product finally not in stock, needed to be back ordered and delays accumulating), seller issued a refund.
I appreciate their reaching out by phone and looking to explain the situation.

The product turned out to be in a good condition as it was stated. I liked it and it works perfectly. However the delivery took way longer than 5-10 days actually I received it after a month. I was told that this is due to shipping abroad but I believe this musst have been clearly stated before the purchase so that the client can decide if it would be suitable.

I made an order to this vendor in November 2022, after 3 months not being delivered, I have asked to cancel the order and be refunded on February 19th 2023, one month later I still do not have my money back.

December 2023 update : still no refund despite my mails and calls …

We should have red the comments before ordering. They promesse delivery in 10 days it's been 2 months and still not there. We write to them in English they respond in German. Lack of professionalism.

Unfortunately, I've got to know about this "company" too late when already ordered an item from them. I guess they are scammers. But the price of my order is not worth it to create an issue in the debt office. And probably police can't do anything here because in the "e-commerce-welt.ch" conditions they completely relieve themselves of any responsibility.

Update from 3/3/23: they really returned money but only today after 4 months emailing firstly with order requests, then with refund requests. But the final and truly working drop was this report on this website. I can't say thanks to "e-commerce welt" because I wasted 4 months, I'd rather thank to Trustpilot.

This company is the worst. They don’t even worth rating. I sincerely regretted ordering from this website. We ordered some items in November and is still waiting for Spain to deliver them. We cancelled the order about 2 weeks ago but still waiting for the refund. Now you are getting now response from them. Please stay away from this company. It’s not worth the hassle that you have to go through of trying to follow up with the order. Next step is to reach out to the consumer authorities in Switzerland. Something needs to be done about this company.

I ordered my stuff on Oct. It did not come until until Nov, so I canceled and received cancellation letter. HOWEVER, so far, they did not give my money back. I sent so many email for refund, they keep saying ‘We will refund you in 14 days’. I can not wait anymore. I am looking for the way to report to the police

And…after 5 months still waiting for my order…

Hello, I've ordered a sofa last year in October which has never been delivered (always postponing due to shipping problems with Spain, blabla), and finally asked to rembourse me and it's 1 month now they say first in 14 days, then in 7 days, etc you will receive back your money which is absolutely NOT true. I am sincerely pissed off and these kind of companies should be reported!! They play with clients patience and exasperation because they don't finally we let it go and they got the money meantime.
It's a circus! I WANT MY MONEY BACK, YOU PLAY WITH PEOPLE AND OUR MONEY!! WE WORK TO GAIN MONEY HONESTLY, AND YOU STEEL MONEY IN A SHAMEFUL WAY!
I will send a notice to the press and the police.

Is this company a fraud? I bought an expensive product in November 2022. Today 02.25.2023 they have not delivered the product or returned the money. where is my money?. They don't answer the phone and rarely answer emails.

Placed an order at the end of November 2022. The estimated delivery time should have been a week or so. After 2 weeks I send an e-mail to ask what was going on and whether they could provide a delivery date? No direct reply to that mail but after a couple more days I get what it looks like an automatic mail saying they had a delay in the delivery and that the product was about to be delivered in 1 week.

Now it's mid-January and I still didn't receive anything.

I already called their customer support to cancel the order. They said it was no problem and that I would get the refund via TWINT asap.
After over 10 days I still have to see the money.

It was really a while since I had such a bad experience and I for sure didn't expect this from a Swiss shop.

Edit: Today, 1 day after the review, they asked for more details here on this site. Strange since they still haven’t replied to my last mail (sent just before writing this review)…

Edit 2: it’s mid February already and still no refund has been seen. They even sent me a mail on January 20, saying that I would have gotten the refund in 14 days (literally “Der Betrag wird innerhalb von 14 Werktagen erstattet.”). On February 12 I sent yet another mail and I still have to receive a reply.
At the beginning I thought they were just unprofessional, but it looks more and more like a plain scam.
And we are talking about 30 francs!

We ordered a product in October 22 and we still do not have any news despite our mails.. very disappointed and frustrating

We have ordered an oven more than 3 months ago. Still not received, no money back, rude answers. We will never order anything again via this company and will try to get our money back via lawyers.

16.12.2022 Answer to your answer : Our booking reference is #ECWCH#8014 from September 3rd 2022. Michael Jones. We want our money back!! We have also send an email to you yesterday. If no refund by December 20, we will report this to the police.

19.12.2022 You indeed called us on Friday at 18.00. We tried to call you back with no success. We tried again today with again no answer. We have been in person to visit your address in Zurich and there is no office, no mailbox in the name of your company. Still no refund received...We have ordered this oven for more than 3 months, causing now enormous delays in the works for our kitchen, we want the refund!

23.12.2021 Refund received.

Good. But too long delivery time....

I ordered an item at the beginning of August and after 3 weeks I asked for the status. Only then I was told that they had issues with their provider and that they expected to receive the item on the following week and then proceed with the delivery.
After again other 3 weeks without receiving the item I wrote them a couple of times asking for feedback with no response. Finally, the answered with same situation than 3 weeks before.
I waited again a couple of weeks and again asking for feedback, no response, and then I informed then that I wanted to cancel my order. They told me they would reviewed if that was possible and i pointed at some information on their side where they say a cancellation was possible in my circumstances (no delivery done and they hadn't even shipped it), so they confirmed my cancellation and that i would receive the refund within 14 working days.
Now, 20 working days after I have not received yet the refund and again nobody is answering my emails.

Summarising: lack of customer support and lack of transparency when you purchase an item they don't really have yet on their installations.
I have seen some other customer with the same situation than mine got their refund finally..not sure how many months afterwards. I honestly hope that's my case before needing to start legal processes for it.

Update after response from e-commerce: Just 1 day after I post this review I receive the refund.
For e-commerce: no matter the amount of products you manage, if it's clear you don't have the capacity you'll have these problems over and over again. The problem was not the product was non available, but the lack of transparency on it and communication. I've received finally more than 3 months after my order the refund, but I stand on that the customer service you offer is awful and poor.

NEVER EVER !!!! Do not ever buy from this e-shop. They are offering goods which they don't have. After your payment you receive immediately email, that your delivery will be 5-10 working days late because of COVID pandemic - there's no pandemic anymore!! So you want cancel your order - but no one is talking to you. After few weeks you receive email , that your order will be late - what a surprise !!! So you ask again for money refund and cancel your order. After few more weeks you receive another email, that the company is checking , if the cancel is still possible - ofcourse it is, you ask for it few weeks ago !!! But they have to check it. After many emails , they finally answer you - we can cancel your order, refund in 3 weeks !!!!! So I hope I get my money back , after 2 months since my original order . Horrible customer servis.

great quality and service.