e-commerce-welt.ch Reviews 

I passed my order on the 16th of July, which was supposed to be delivered within 5 to 10 days and till this 22nd of September( over 2 months), I have not gotten anything. I was the one to write to them on August in english and I was told in german that the delivery would be done within one week and of course it was a lie. I just asked for my refund today by email (22nd September 2022) and was told again that the delivery would occur within one week. Then I went to check for the public views on this so called store, only to discover that this is the same story they tell people after taking their money. It occurs that this is not a normal case of delivery delay ( civil case), but a fake website created to take people's money without having any goods, which is a criminal case. What they actually do is a kind of ponzi pyramid, by taking people's money and start refunding the fomer buyers with the money of new buyers. In any case they have to be reported to the police. Concerning my case, after reading the comments here, I have told them that I am waiting for my money by tomorrow, or this becomes a police case.

rating = ZERO stars. if you want your item, shop elsewhere! we ordered in December and the item was supposed to arrive within 1 week. ha! they do not communicate with you unless you write to them. and email after email, they said "there are bottlenecks everywhere" and that the item was coming in the next delivery or "Ihre Bestellung wird vorraussichtlich Ende nächster Woche bei Ihnen eintreffen". finally, by the end of July, they agreed to refund me, after I said that I would go to the police.

I have now waited almost 3 months to receive my products (shampoo and conditioner). I have sent many many emails to ask about updates, and every time I have received misleading information. Every time they have been telling me: "its coming to you next week". It never arrived when she told me it would, and every time I have to write a new email to ask where my product is, and every time I would receive the reply "its coming next week". It is your responsibility to keep me updated, and to give me truthful information. As a customer, I am not obliged to chase your customer service department every week to ask where my order is.

Now, I have finally received the order, and I did not even receive the whole order - I am missing the conditioner. I was informed that I would receive both products. This is awful customer service. Especially, when I have been polite and emailing so many times to try and understand why my order is 3 months late.

Additionally, the shampoo I received is in bad condition. The bottle and the packaging around the bottle is very dirty, and it does not look professional.

I have paid 80 CHF for this, and to wait for 3 months and also not receive my full order is not what I paid for. Ridicolous waste of time.

DO NOT BUY ANYTHING IN THIS WEBSITE!!!!!!!!!!!!!
Well, I was feeling sad because I thought I eas the only person cheated on this website but I'm feeling a bit better now, after reading all the complaints.
It is 2 months today, waiting for my products...
I have sent a few emails and the reply were always the same:"next week, next week".
It is unbelievable! I was never contacted regarding the delays.
It is completely disrespectful toward the clients.
But I can assure that they will not keep my money! Oh they will not!

It was just LIES upon LIES upon LIES upon LIES..!!!
First it took forever to get the product (which was never delivered) then, after calling them (and actually being lucky enough to find someone on the other end who felt like picking up the phone), the guy told me that there was a slight delay in delivery...then, after waiting a few more weeks, and after calling them again, the same guy told me that unfortunately the merchandise was sold out, which was outrageous enough, because it took ME, i.e. the CUSTOMER to call them and ask what was going on... Well, the guy offered to supply me with another, similar product, which at first seemed to be a good idea to me, even though my gut feelings were telling me otherwise.....Since my gut feeling kept nudging me, I called the next day and said I wanted a full refund, which was verbally accepted by the guy. After that, several weeks went by with no refund. I kept calling them and sending out email in increasingly 'stern tones' letting them know that I was (and still am) very very pissed! To cut a long story short: I've been waiting for my refund for over 2 months now and still: NOTHING! However, I won't give up! As a last resort, I will initiate a debt collection procedure and turn to the consumer magazine 'Kassensturz' and tell the editors EVERYTHING!

UPDATE (July 15, 2022):
After weeks of asking and begging (from my part of course) and being assured by customer service over and over again that I would be refunded, - oh, lo and behold! -> one day after I posted my comment here (!!), I FINALLY got the refund. So, I can now say that after many weeks (!!!) I got my money back, and that I haven't been screwed over by this online shop. BUT, (and that's an ENORMOUS 'BUT'!!), the whole shopping experience has been a NIGHTMARE and I wanna point out that I will NEVER EVER buy anything from this online store again!

It took more than 3 months to receive my order!

I would recommend if they make the effort to speak English.

Very bad experience ! more than 3 months to receive the order ! It's a shame ! Avoid to order anything from them !

I waited two months to get my order!
This is a swiss website and there is no one in customer service who speaks another national language than german!

Very bad experience. Two months of waiting and still did not get my parcel.

OMIT THIS SHOP!
I've been waiting for my order for exactly a month now. In the meantime I've sent them a few prompting emails, to some they didn't reply at all, to some they replied with some lies that the order will be sent asap. After reading all the other reviews I lost hope that I'll ever receive my products... or a refund.

Very bad customer service. I ordered on 16.1. 2022 knee support with 5-10 days delivery. After more the one month I still dont have my order or money back.
Dont do any kind of order here !!!!!

One month passed no delivery, no answer. The worse experience.

The worst shopping experience, after many months I write this review because I did not know where to put my review. While the price of
the purchase is of a lower price, the delay and the terrible service after the purchase is reprehensible and erases everything.
Ricardo Cabrera