edel-optics.de Reviews 

When buying the glasses it said they'd arrive on the 25th of August. Only after paying they tell me they'll arrive on the 8th of September.
I contact the brand and no apology whatsoever, they state this is the delivering date.
I check the webpage and it again sais a wrong delivery.
I've bought them elsewhere for 4€ more and they'll just arrive on the 1st of September, but what i know is I won't be giving my money to this people.
Customer service is rude.
They returned the money to Paypal, but that's the least after pushing a sale with false information.

I had a great experience! I received the sunglasses in 6 days by UPS Standard. The sunglasses are very beatiful and everything was included. I definitely recommend!

I ordered Gucci sunglasses for 320€, fast delivery, great communication by email. Everything beautifully packaged, Gucci certificate, Gucci dust bag and Gucci black with gray inside sunglasses case. I am very happy!

The Prada sunglasses I had ordered arrived in obviously used condition. They had scratches on them and were bent. Even the packaging was damaged.

For these reasons I initiated the return about three weeks ago. However I am still waiting for my refund.
Customer service hasn't been responding either...

My order was sent with UPS, but UPS failed to deliver my package because they said it was broken. UPS told me to contact edel-optics.de, due to GDPR.

I used the contact form on edel.optics' website several days ago, but they only responded after leaving this review.

Turned out the glasses were not broken and UPS showed up on my door a week later. I asked UPS to take it back to edel optic but they refused and told me they couldn’t - I had to make a return with edel-optic myself.

Long story short - I got a second pair of sunglasses now and gifted it to my brother, thanks to edel-optic and UPS.

I returned the sunglasses 2 months ago and never received my money back. I've contacted customer support multiple times with no reply. It's unacceptable to ignore paying customers and delay refunds without any explanation. I had to reach out on social media just to try and get a response. Very disappointing experience — I would not recommend this company to anyone.

No responce at all from their customer service when package is missing. Three attempts in three days and not an answer from their contact form or when I send e-mail. By phone I just get disconnected in a minute with message that there are no available persons at customer service. Packages are sent via UPS with no demand of signiture and ID-check of the receiver. UPS says they delivered in my mailbox but have no photo of my of it attached with their delivery proof. I was on site at the time they say delivery was done I checked my mailbox minutes after my UPS-app said delivery was done but not a sign of any package, no UPS truck, nothing in my mailbox and no attempt to nock on the door. I even visited our UPS pickup place, but they knew notithing. Sunglasse for over 200€ sent this way and then no answer from customer service..... This was a birthday gift and days just pass with nothing back from Edel-optics.

Still waiting for my order, which I placed 2 months ago, to be filled. Haven't received any response from the seller. Keep away from them at all costs!

I have not received the reimbursement for an article returned nearly a month ago. They are not responsive to my queries submitted via their contact forms either. I will never order from this website again as I now worry that my money is never coming back.

I don’t understand why some people are giving you such a hard time with their reviews. Here is my story:

I ordered a pair of Persol sunglasses on March 31st, and they arrived on April 2nd in excellent condition. Despite some reviews mentioning damaged or defective items, my experience was entirely positive. The sunglasses were well-packaged and flawless upon arrival.

The only issue I encountered(and that’s the reason of my 4/5 rating) was the inconsistent delivery date communication. Before purchasing, the site indicated an expected delivery date of April 4th, which changed to April 15th after checkout. However, they were ultimately delivered earlier than both dates. Overall, I’m very satisfied and highly recommend this company—I’ll definitely be ordering more in the future.

After a long time of research, I bought 2 sunglasses because they were in stock and the delivery date was 25.03.2025. On 21.03.2025, I saw on their website that they could not meet the stock problems of the glasses I bought. (We are in the age of science, you should have updated the stock movements of your website in the corporate identity just in case.)

Then, on 25.03.2025, they wrote to me that they were preparing the glasses and that they would deliver them to me on 28.03.2025. I continued to wait patiently. On 28.03.2025, they completely canceled both of my orders. This situation bothered me a lot because I waited for 8 days trusting this company. Then, they stated that my money would be refunded to me. I made a single payment of 429.50 € with my Turkish credit card. However, they acted strangely towards me by returning 2 pens of the same price and the same glasses purchased at the same time.

€214.75
€214.75
I don't know the laws of your country but this is ridiculous and I can't find a logical answer...
Secondly, this company, which allegedly refunded me on 28.03.2025, still shows my refunds as "Pending Provision" as of today, 01.04.2025. I have been emailing them for days. I have contacted my bank many times and my bank says that the company does not do accounting and therefore it is pending provision. And they are right. I have been shopping for years. This is the first time I have been victimized in this way.

Dear Edel Optic, why is my money in your pocket? Is your pocket more abundant?

Why are you not accounting my refund? The most important thing in life is time. Why have I been dealing with you for days? Can you compensate me for my time?

I have not received any service from you (due to reasons caused by you) and why has my money NOT been transferred to my bank for days. Why do people experience this problem with you so often?

I will continue to write to all necessary authorities about this issue. And my bank will contact you with a spending objection. All my legal rights are reserved.

I have ordered my sunglasses 1 month ago. They said it would be delivered in 2 weeks. Close to the delivery date, they said there was a delay, that the supplier had not yet delivered the goods. I waited another week for updates, and nothing. Then I started emailing them, and have zero answer, which of course makes anyone uncomfortable, as this was already paid.
I emailed them a couple more times, saying I needed an update. Nothing.

I will open a dispute via my credit card. Do not recommend this store to anyone.

UPDATE: after writing the review, they replied to me with a solution and the sunglasses were delivered within 2 days.

The product took time to arrive as they were missing the frame however the customer service was always answering and giving status.

I was googling for a specific Oakley model that's a bit pricy, to put it mildly. And I found it here on a discount that looked too good to be true. I wasn't sure if this was a legit business, never heard of them before, but I was willing to gamble. But everything turned out perfect. I'm a proud owner of a fantastic pair of Oaklys.

I ordered so many glasses frames from the website, the delivery and customer service was beyond amazing! The return process was so smooth and fast.
Their prices are incomparable to other online stores.
Would highly recommend buying from the website.

I already wrote here, I ordered Chopard sunglasses and firstly they lied, that supplier is unable to give an estimated delivery date due to current unforeseen and unexpected difficulties in the transportation process.
Later on they informed about the bankruptcy. Order was made at the beginning of January, till now I even have any adequate answer, if they even are willing to refund. Only "copy / paste" come-off. I don't recommend this company to anyone.

UPDATED: Finally today, June 24 2026, I received compensation from Edel-Optic for 292,59 Eur spent : it is 3,80 Eur. (Quote: 1,30 Prozent) What is a generosity and kindness :) :). Again - would not recommend this company to anyone

After placing my order , it indicate delivery will be 5day later, as i will be traveling abroad for months, so i wrote an email to Customer Services and ask for help, and i really wanted to say thank you so much for providing me the world class delivery services, item received the next day WOW!

Perfect service and very fast

I got a pair of Oakley Sutro Lite Sweep as a birthday present from my kids. The glass was damaged and broke after one week without being crashed or dropped.

I consulted a plastic engineer (friend of mine) who confirmed that this seemed to be due to a production error.

Edel asked me to return the glasses for inspection but simply just sent the broken glasses back to me again.

I have since been in a longer dialogue with Edel to solve the matter. It was only resolved after I gave a bad review here on Trustpilot and Edel since re-evaluated the case and sent a replacement pair.

I am happy that the matter has now been solved and have since changed my review to reflect the full process and the customer service from Edel.

Morten

This company is scam
This company is scam. I ordered my glasses on January 2024, and still haven’t received the parcel. They don’t want to return money also. Contacting them several times, but they are keeping to tell stories and they are claiming to be insolved. BUT THEIR WEBSITE IS WORKING AND THEY KEEP SELLING GLASSES. Thay wrote me , that refund may take several years. Be careful, because You won’t receive any money or glasses!!!!