Went in this morning for a toilet key , Lucle greeted me with a lovely warm smile , she was so chatty , polite and charming, took very good care of me , thank you
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See what reviewers are saying
I can't thank Lucie and Justin enough for today, especially Lucie! They made the purchase of a wheelchair and pressure cushion for my mum so easy. With guiding me through every step on how to use and... See more
Company replied
I went to Eden to have a look at different wheelchair options as my mobility has been getting worse. Very friendly staff Laura showed me all the different chairs and let me try them all out. She was... See more
Company replied
Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more
Company replied
Company details
- #18 of 73 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Henshaw Street 22-24, OL1 3AA, Oldham, England, United Kingdom
- 0161 393 4597
4.9
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Lucy and rachel dream team thank you
12 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words. Lucy and Rachel will be thrilled to know you think of them as a dream team. We’re delighted they made such a positive impact. Your appreciation means a lot.
Warm regards,
Eden Mobility
Friendly and welcoming
Lucie and Rachel are Vlvery friendly and welcoming and very helpful.
12 January 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for your lovely feedback. It’s wonderful to hear that Lucie and Rachel were so friendly, welcoming, and helpful during your visit. We’re delighted they made such a positive impression. Your comments are truly appreciated.
Warm regards,
Eden Mobility
Excellent customer service from Lucie
Excellent customer service from Lucie. Great personality and pleasant smile.
15 December 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words about Lucie! We’re delighted to hear that her excellent service, warm personality, and pleasant smile made such a positive impression. We’ll be sure to share your feedback with her—it will mean a lot!
Warm regards,
Eden Mobility
Excellent service and assistance
Excellent service and assistance. Lucie was very helpful and her polite manner and her product knowledge was a great help.
27 November 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words. We’re delighted to hear that Lucie’s polite manner and product knowledge made such a positive difference to your experience. We’ll be sure to share your feedback with her—it will mean a lot. We look forward to assisting you again in the future.
Warm regards,
Eden Mobility
Customer Support
I took my mum in today to look at a disability scooter. Both Andrew and branch manager Lucie were absolutely brilliant 🤩 They were friendly and welcoming, knowledgeable and helpful. My mum wasn’t intending on purchasing a scooter today but due to their amazing service she decided to go ahead.
14 November 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for sharing such wonderful feedback. We’re delighted to hear that Andrew and Lucie made you and your mum feel so welcome and supported. It’s fantastic that their friendly and knowledgeable service helped your mum feel confident in her decision to purchase a scooter. We’ll be sure to pass on your kind words to them — they’ll be thrilled to know they made such a positive difference.
Warm regards,
Eden Mobility
Lovely atmosphere when you walk in
Lovely atmosphere when you walk in. Lucie and Andrew are both extremely friendly this my second time coming to Eden Mobility in Oldham they are both very caring kind and there is no judgement whatsoever. Definitely recommend them to anyone who needs help with things like mobility and they go above and beyond for their customers
13 November 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for sharing your experience. We’re delighted to hear that Lucie and Andrew made you feel so welcome and comfortable during your visits to Eden Mobility in Oldham. Their caring and friendly approach is exactly what we strive for, and it’s wonderful to know you felt supported without any judgement. We truly appreciate your recommendation and look forward to continuing to go above and beyond for you.
Warm regards,
Eden Mobility
Customer Services
Lucie and Andrew were extremely helpful today, my dad had a problem with his scooter and they resolved the issue and I feel Lucie went above and beyond to ensure we were happy, she is an asset to your company and i can’t thank her enough.
12 November 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that Lucie and Andrew were able to resolve your dad’s scooter issue so efficiently. It’s wonderful to know that Lucie went above and beyond to ensure you were happy — we agree she is a real asset to our team. Your kind words mean a lot, and we’ll be sure to pass them on to both Lucie and Andrew.
Warm regards,
Eden Mobility
Great service
The service was great. The member of staff ( Lucie) was very helpful and knowledgeable about the product that I wanted.
3 November 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely feedback! We're delighted to hear that you had a great experience and that Lucie was able to assist you so helpfully. We'll be sure to pass on your kind words — she’ll be thrilled to know her product knowledge made a difference!
Warm regards,
Eden Mobility
Lucie was a pleasure to meet.
Lucie was very helpful and gave us time to try several mobility scooters. Her advice was not pressured as she helped us to select the best scooter and accessories.
Eden staff brought the new scooter to our house and helped us to put it together. The scooter has given us freedom back and it’s a pleasure (and even fun!) to get out again after several weeks of mobility challenges.
We even went back a few days later to buy a walking stick for a friend and her attention and knowledge was just as appreciated. Thank you Lucie and Eden (Oldham).
Glyn & Kim.
30 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
What a heart warming experience — thank you so much for sharing it!
It’s wonderful to hear how Lucie and the Eden team in Oldham went above and beyond to support you. From giving you the time and space to explore different mobility scooters without pressure, to delivering and assembling the scooter at your home, their care and professionalism clearly made a meaningful impact. And the fact that you returned for a walking stick and received the same thoughtful service speaks volumes about their consistency and dedication.
Regaining your mobility and rediscovering the joy of getting out and about — that’s truly priceless. Here’s to many more fun and freeing adventures ahead!
Warm regards,
Eden Mobility
Very well treated by Luciq
10 October 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for sharing your experience! We're so glad to hear that Lucie took great care of you — we'll make sure she knows how much her kindness and professionalism meant.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Oldham
Thank you for your lovely feedback! We're so pleased to hear that Lucie was polite and attentive—she truly takes pride in offering thoughtful, personalised service. We'll be sure to pass along your kind words!
Warm regards,
Eden Mobility
Friendly and welcoming with a wonderful store manager (Lucie)
Having visited Eden Mobility Oldham to look at scooters for my brother, Lucie the store manager was very welcoming and friendly. Lucie's knowledge of the products was outstanding and she talked us through the benefits a scooter would give my brother. He was on a budget and ended up purchasing one of the stores recon scooters. There was no pressure for him to purchase one of the more expensive as this was his first scooter. Our whole experience was wonderful and we've recommended family and friends to pay Lucie a visit. We've also been to a couple of the coffee mornings the store has on a Friday morning, they are wonderful with plenty of coffee/tea to be drank and plenty of nice biscuits as well. The coffee mornings are mainly old and new customers who are all very friendly people. A big thumbs up to Lucie.
13 August 2025
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for sharing such a thoughtful and heart warming review! We're absolutely delighted to hear that Lucie made your visit to Eden Mobility Oldham such a positive experience. Her welcoming nature and product expertise truly shine, and it's wonderful to know your brother found the perfect scooter without any pressure. We're also thrilled that you've enjoyed the Friday coffee mornings — they’re a lovely way to bring our community together. Your recommendation means the world to us, and we’ll be sure to pass on your kind words to Lucie. Big thumbs up right back at you!
Warm regards,
Eden Mobility
Thank you Shannon
Shannon was super helpful in reassuring me when my mum needed extra support. Shannon advised me on the best products to use at home and they allow my mum to live a good quality lifestyle.
19 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
Hi Lorraine,
Thank you so much for your kind words! We’re so pleased Shannon was able to reassure and support you during such an important time. It’s wonderful to hear her advice is helping your mum enjoy a better quality of life. We truly appreciate your feedback.
Warm regards,
Eden Mobility
The assistant Lucie has been very helpful …
The assistant Lucie has been very helpful and considerate. Is great at .aking you feel comfortable, also never forgets to remind you of the coffee mornings.
CJ SINKINSON
20 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
Hi Caren,
Thank you for your lovely review! We’re so pleased to hear Lucie made you feel comfortable and well looked after. It’s great to know she’s keeping the coffee morning spirit alive too! We really appreciate your kind words and continued support.
Warm regards,
Eden Mobility
Excellent service
Called in today, spoke to Lucie about my needs and requirements and she was brilliant, she showed me different models and designs.
Will definitely go back to confirm my purchase.
24 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
Hi Samantha,
Thank you for your kind review! We’re so pleased Lucie was able to help you find the right options and make you feel supported. We look forward to welcoming you back when you're ready to confirm your purchase!
Best wishes,
Eden Mobility
Reply from Eden Mobility - Oldham
Hi Nicola,
Thank you for your lovely feedback! We’re so pleased Shannon made you feel well looked after. We really appreciate your support and hope to see you again soon!
Warm regards,
Eden Mobility
Excellent customer service
Shannon was so helpful. Made us feel so welcome and Answered all our questions. We will most certainly be back
22 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
Hi Kelly,
Thank you for your lovely review! We’re so pleased Shannon made you feel welcome and was able to answer all your questions. We look forward to seeing you again soon!
Best wishes,
Eden Mobility
Lucie was so helpful
Lucie was so helpful! Having to access a scooter at my young age was difficult, but she was compassionate, non judgemental and went above and beyond to help me! Thank you Lucie!!
18 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
Hi Kelly,
Thank you so much for your kind words. We're really glad Lucie was able to support you with such care and compassion. It means a lot to know she made a difference during what can be a difficult moment. We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
Eden Mobility
Always a great experience
Always a great experience, Shannon gave great service and advice.
19 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
Hi Lynisia,
Thank you for your lovely review! We’re so pleased to hear Shannon provided great service and advice. We really appreciate your support and look forward to seeing you again!
Warm regards,
Eden Mobility
I take my neighbour into the store and…
I take my neighbour into the store and Shannon and lucie are great,very knowledgeable about the products and they also hold a great coffee morning on a Friday...
12 September 2025
Unprompted review
Reply from Eden Mobility - Oldham
Hi Mr. Macrae,
Thank you for your kind words! We’re delighted you and your neighbour enjoy visiting us, and that Shannon and Lucie have been so helpful. We’re also glad you like our Friday coffee mornings—they’re a highlight for us too! If you ever need anything, we’re always here to help.
Best wishes,
The Eden Mobility Oldham Team
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