Edible Arrangements Reviews 

If there was a rating of zero stars, that is what this place of business deserves. I purchased an Ediable arrangement from the Waldorf Md location to be delivered to a special family member on Valentine's Day. Thinking Waldorf Edible Arrangements is ideal since the store is in close proximity to the address it would be delivered, I trusted the store would deliver the gift directly to the family and provide quality care of the merchandise as well as provide quality service. No! The Waldorf location did just the opposite. Waldorf Edible Arrangement left the perishable package outside their door, open to the elements, the animals, and warm weather during the post-COVID environment. The contents melted entirely and needless to say who could trust the package at that point? What business would do that when I provided my contact information should the family not be available? There were no attempts to contact me. I don't know how many other complaints this store has accumulated but I hope this review enlighten the public on the poor and unacceptable service this store has to offer when it came to my order. I would not recommend or use this place of business EVER again! How can this establishment improve? Contact the sender, not leave the order on the doorstep, and handle the merchandise with care and as if it was a gift that was intended for their love ones

Where do I start… so I wanted to make this Valentines special for my daughter as we don’t typically celebrate these bs holidays anyways. Placed order after 4pm on 2-13-23. I notated if Not fulfilled before 2:15 please inform as school let out around 3pm. Too much to ask for. So I called no answer, called order status prompt does not work. Online states its processing still at 2pm, 3pm, 4pm, 5pm, 6pm. Yes I check d and called multiple times to no avail. Sent a message through customer service. The new manager of the store called 2/15 and stated she’s sorry they are busy etc. We laugh and joke. No problem I’m understanding. Informed that my delivery will be today and offered a freebie for my trouble. I called and check the order today as well. Spoke with two different staff members one around 12pm I think the other around 4pm both stated that my order is on the way and I will have it today. I still do not have my 85$ worth of goods that I was promised. I’m pissed and disappointed, dissatisfied, and this company has lost my trust to deliver. I’m now concerned that my purchase will not be fresh and will never come. Maybe the sweet tooth bandit rob me of my sweets, the joy on my daughters face and the fullness of her belly. So with that being said I except a full refund as I can’t get back time. A free gift would be nice, however, I’d have to pick it up cause I can’t trust the delivery. I should have went with my first mind after reading the reviews, but “sweet” silly me chose to have faith in your company’s abilities. I was ok with not getting the delivery the first and second day. Now this is just ridiculous and sadly just adds to the country’s continuous bad customer patrons have to endure. Please take note that calling your store and customer service number is a waste of time as neither of them are helpful and provide the same prompts. This is VERY frustrating and aggravating to an already upset consumer. Also, waiting on hold hearing the same message over and over with a lady who’s voice is tolerable the first go around, but if on hold for more than five minutes and hearing her repeatedly makes my skin crawl hearing “and remember to be sweet today” is quite annoying. Also, reading your reviews from employees all I can say is do better overall. As we all get a turn in life.

Married for 20 years can become a bit of a challenge, specially on special occasions. So I figured I would try something different so surprise my beautiful wife, so I ordered from this location. NEVER AGAIN!!! Worst mistake of my life!! I called early in the morning a few times to get an ETA for delivery, no answer. I continued to call throughout the day, around 10-12 times, left voice messages, with no luck in return phone call! I also sent an email, which was responded by an automated answering service to call the same number that I had been calling all day, with no luck in a return phone call. These days, these occasions you cannot get back. It is really easy to refund the amount of $171.00 to your customer, but the impact that your over booking had on my wife's day, and I suspect many others as well, we WILL NEVER GET BACK!!!
I was told that Delia is the manager of this location (as per Mary Lou), I would hold her accountable for this huge over booking mistake!! These special occasions cannot be redone. If I could give this location ZERO stars, I would.

trash!! still havent received a damn thing,i know its a holiday but there is no excuse.i better get a damn refund too.and had the nerve to update the status to delivery unsuccessful,i been home all day and nobody knocked at this door! will never order this crap again.

Will not be using again. Placed order for Valentines 2 weeks in advance. It's after 5pm and still no word. Called for update, they said we have until 5. Again, it's after 5. Small company can't handle big business. Address for delivery is now closed, no Valentines for that special someone. Kick ass job. Word of mouth should stop a bunch of future orders.

The most expensive and by far THE WORST flowers I've ever bought for a girl. Ended up spending another $100 at a local florist. Honestly, don't even know why I thought it'd be a good idea to go through edible arrangements.

This is what I wrote their Customer Service: I am EXTREMELY disappointed in the delivery to my intended Valentine recipient that was just received from your Battleground Greensboro NC location. I am actually embarrassed and humiliated at the presentation of the product and will never order from that store again!! I ordered online and was not sure which store would pick up the order. This is not on par for the previous Edible Arrangements deliveries I have had or seen delivered. The product was not at all like the presentation of the advertisement. The product was delivered in a clear take-out box and one out of three balloons was deflated, the cheesecakes did not have the chocolate covered caramel hearts on the three cheesecakes as advertised, the strawberries and cheesecakes were a scrambled mess in the take-out box and there was no platter delivered with them. It looked as if the box had been dropped and even the strawberries that were originally on the cheesecake were no longer on top of the cheesecake. I have pictures to substantiate the delivery condition. I have been to grocery store chains leading up to Valentine's Day that had beautiful presentations of their chocolate covered strawberries and at a fourth to a third of the price! And to add insult to injury, I ordered well in advance anticipating a superior product, 1/30/23 - not a last-minute thought.

Don't buy their current ad for "up to 30% off + free delivery before 02/14!" I just got charged a $14.99 delivery fee even though I used the link in the email promotion. FALSE ADVERTISING!

We ordered edible arrangements in Boca Raton Fl 182 store 555 N Federal Highway and paid over $187 for it. It was never delivered or justified why it wasn’t delivered, the store itself was completely rude and not understanding in any way, and corporate has been no help enabling these stores of theirs to commit fraud and theft. We have called and filled our requests, cancellations, and refund with zero help in any way at all. I am horrified how a company can continue to be in business stealing from customers but this is wrong in every way. This $187 will cause daily weekly and monthly complaints on a regular basis everywhere possible until something is corrected it’s just wrong in so many ways. This is one of many that will be posted everywhere Buyer Beware corporate does not care to help at all in any way possible, so anywhere there is a source to post a review will be a source for many, many posted negative reviews until this is corrected. Plus other sources will be used whatever the cost is just to get the word out.. I hope the $187 stolen from me was worth it.

I ordered same delivery from a store that was 2 blocks away from it. End of business day and it's still not delivered. I'm told if they don't make it, they will deliver next day. If I'm paying for same day delivery, it should be same day. Don't use a service that won't hold up to their word. But what baffles me, is the address is 2 blocks away and its beside the store. Why wouldn't you deliver the order first there. What if another order said right across from your store. Would you make them wait until end of day and not deliver it? Why didn't the driver Google the locations to be more accurate on their delivery?

I would give these people a zero star rating if that were possible. Big family event coming up wanted a big arrangement...went personally to the store, the store was a mess the person there told me they don't have a product menu and she doesn't take orders so I need to go online. I had to go to the library to get internet, spent an hour browsing products and finally made a choice, put thro my order only to see my item still in the cart and no confirmation email. I called the store to be told they didn't get an order and I should submit again and I get charged twice she wouldn't be able to help me cuz that's not her problem to deal with. Once I get finished dealing with my credit card company I will be driving to the flower store instead. Good riddance to a bad company. PS I dealt with the Brampton store.

Ordered an arrangement for my mom‘s birthday and the day of her birthday. They left her a message saying that they needed her phone number which they had in order to deliver the arrangement. They said if they didn’t have a correct number for her that they would not deliver the arrangement. The phone number that they left a message on was hers ruining her surprise birthday arrangement. Ended up, scrambling, looking for a florist to send her flowers the same day of her birthday.

I ordered an arrangement for a friend to be delivered next day at her job. I told them the delivery has to be made that day cause she will be on vacation the day after the delivery was suppose to happen. They assured me it will get there the following day. Well she never got it!! They said they delivered to her office at 6:13 pm!! I told them it was a business that closes at 5! It was such a waist of money!! Buyers beware!!! I'll let you know the outcome of this waist of money.

Waste of money. Unedible; received 12 chocolate covered strawberries, looked very pretty but was not fresh fruit and was not edible at all. Big disappointment. it was a birthday gift from son.

Do not use these folks, I was having a dinner party and my product arrived at 10PM everyone was gone by the time it arrived.
They have refused any compensation for their lack of service

An order was placed. I had a clarification I wanted to make to the order. I called the store 4 times. All times it sent me to voicemail. I left 3 voicemails and never heard from the store. In fact, when I called the second time, 15 minutes after the first call, it said that the store was "closed".

I would never use this organization again.

Ordered the large "Cheer Me Up Bouquet" from the Winnipeg, Manitoba shop. The edible bouquet was attractive and delicious. It was delivered as requested, but the size was very small, nothing like the company's website photo. A rip-off. Buyer beware.

Ordered an arrangement for my Mom's birthday. Never was delivered. Call customer service several times with no results. I called the store in FL myself with never getting them to answer the phone. Past her birthday I wanted the order cancelled. I can't believe this but I call to cancel they said they would enter a claim and if I didn't hear back from the store in 24 hours to call back and they would cancel my order. I'm not sure if I'm ever going to get a refund. Black ball Edible Arrangements!!!!

A little pricey but delivered was promised, fresh and delicious. Worth it to give something special for any occasion. We got the Delicious Daisy Dipped Strawberries.

Wed., 10/12
@1:45PM PST - Placed online order with Bellevue, WA store
@3:42PM PST - My credit card charge was processed by Edible Arrangements
@4:44PM PST - Spoke with Edible Arrangements and was informed that my order would NOT be delivered and requested that credit card NOT be charged
Thurs., Oct. 12th
@6:24AM PST - Received the following email response from Edible Arrangements:
Your Case Reference Number: XXXXX67
Thank you for contacting Edible Arrangements! We wanted to confirm that we've received your comments.
We've sent your feedback directly to the local Edible Arrangements store servicing this order (Edible Arrangements - 1037 in Bellevue Washington). The store owner or manager will review your comments, and will contact you within 48 hours if needed. If there's anything else we can do to help in the meantime, just let us know! You can contact the store directly at 425-646-2200 , or check in with our Call Center at 1-877-363-7848 using the case reference number above.
Sunday, Oct. 16th
@2:06PM PST to 2:37PM PST - Played "pass the buck" with SEVERAL Edible Arrangements representatives to determine WHEN I could expect my funds to be returned to my credit card. Finally, spoke with "Alex" at the Bellevue, WA store and told that ALL NOTES WERE IN THEIR SYSTEM ON MY ORDER AND MGR WAS SUPPOSED TO PROCESS REFUND. When I inquired as to why the refund had not been finalized by the mgr, Alex stated "oh, I don't know. He was probably busy"...WHAT??!!
@2:55PM PST - Contacted Edible Arrangements Corporate Headquarters Customer Service and requested that my case be escalated to a Regional and/or District Manager for callback follow-up NO LATER THAN MONDAY, OCTOBER 17TH @ 5PM PST!

As of 11:54AM PST on Monday, Oct. 17th, I still have not been refunded my monies that should NEVER HAVE BEEN TAKEN TO BEGIN WITH, nor has anyone at EA attempted to contact me, as requested!!

My advice to anyone thinking of using Edible Arrangements...GO TO SOMEONE WHO TRULY CARES ABOUT FULFILLING YOUR ORDER!