I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
Company details
- Fax service
- Business-to-Business service
- Cloud Computing Service
- Medical technology manufacturer
- Software Vendor
- Telecommunications service provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem resolved within 8 minutes.
20 February 2026
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Kaarn. We are very pleased to hear that your issue was promptly resolved! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
It was nice to speak with Megha
It was nice to speak with a representative instead of a chatbot. We worked through several items that needed attention.
19 February 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Wendy. We are very happy to hear that Megha was able to assist you with your issue! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
“Eveldina” was wonderful
“Eveldina” was wonderful! Very easy to accomplish my needs.
16 February 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Me Philly. We are very happy to hear that Eveldina was wonderful and resolved your issue! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
The customer service agent was…
The customer service agent was extremely helpful and diligent. She did everything possible to help me and got the job done.
13 February 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Fredrick. We are very happy to hear our that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
Sending a Fax
I haven't sent a fax for a number of years, and when I did late yesterday, a message was returned that it was unsuccessful. This morning I called customer service for assistance the young lady that helped me was patient, friendly, professional I could go on forever. She helped me resolve my problem within a couple of minutes. During the process I didn't feel rushed or as if I was inconveniencing her. Kudos to her.
4 February 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Paul. We’re very happy to hear that Elizabeth was able to resolve your request in a timely manner. If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Set up was not hard but the service was…
Set up was not hard but the service was not useful to me and I was unable to send the fax I needed too. I only needed to use it one time so my money and time were wasted. I would not recommend this service.
10 February 2026
Unprompted review
Reply from eFax
Hello Nadia,
We’re sorry to hear about your experience and appreciate your feedback. If you would like us to review your account and help resolve any issues, please reach out to us at socialsupport@efax.com
Thank you
eFax Support Team ^MQ
Amazing service
Amazing service
Very helpful, polite, listened to my issue and helped solve it with kindness
3 February 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Li. We are very happy to hear that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
Problem solved
The support person quickly located the problem and resolved it.
2 February 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Roger. We are very happy to hear that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
Elizabeth was polite and helpful.
29 January 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Alma. We are very happy to hear that Elizabeth provided you with an excellent support! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
Eveldina provided outstanding support
Eveldina provided outstanding support. She responded quickly, knew precisely what to do, and waited with me on the line until the fax transmitted successfully. Pleasant, well-informed, and truly impressive.
2 December 2025
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Dorothea. We are very pleased to hear that Eveldina provided you with prompt and outstanding support! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
Reply from eFax
Thank you so much for your excellent feedback, Pamela. We are very pleased to hear that Eveldina provided you with a wonderful support! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
Great customer service!
I had an issue and Elizabeth V. solved it for us. One call was all it took. We have been happy with EFAX and will continue our business relationship with them.
26 January 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Belinda. We are very happy to hear that Elizabeth promptly resolved your issue! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
I have had efax for many years
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, patient and knowledgeable. Although she answered the call immediately, she stayed with me until the fax was sent. Case 62742377
25 January 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Jack. We are very pleased to hear that Elizabeth provided you with excellent help! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
Elizabeth was very helpful in fixing my…
Elizabeth was very helpful in fixing my billing problem. Thanks!!
26 January 2026
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, RV. We are very happy to hear about Elizabeth providing you with excellent assistance! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
The person who handled my call was…
The person who handled my call was excellent.
26 January 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Kevin. We are very pleased to hear that our support provided you with excellent service! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^RA
Quick and easy support!
I accidentally signed up with an email that didn't exist, so I needed to call to have it changed to the correct one. It was so easy, it was changed within 3-5 minutes, the easiest process ever with customer service. Thank you so much!
26 January 2026
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback, Samantha. We are very happy to hear that your issue was promptly resolved! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^RA
Great customer service
Great customer service - Iraia was personal and knowledgeable
23 January 2026
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Roger. We are very pleased to hear that Iraia was able to resolve your issue and should you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
What made my experience worthwhile was…my interaction with Stefan.
What made my experience worthwhile was my interaction with Stefan. He made my call into an easy experience, explained my situation and helped me with an optimal solution. Thank you.
23 January 2026
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Murtaza. We are very pleased to hear that Stefan was able to resolve your issue and should you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Thank you
eFax Support Team ^MQ
E-fax is dependable
E-fax has been the type of service you never have to worry about. Always dependable. Customer support has been awesome as well. I have only had to call them 2x in 9 yrs. Each time I got a live person that was helpful and polite. I would recommend for any one or fir small business’.
21 January 2026
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback, Natalee. We’re very pleased to hear that you had a great experience with eFax Customer support, and that your request was resolved in a timely manner and you are enjoying eFax service.
Should you require any further assistance, please don’t hesitate to contact us at socialsupport@efax.com
Thank you
eFax Support Team ^MQ
I just signed up and had an issue on my…
I just signed up and had an issue on my part that required reaching out to customer service. Elizabeth V was great and resolved my issue quickly.
19 January 2026
Unprompted review
Reply from eFax
Thank you for your wonderful feedback, Vivian. We are glad to hear that Elizabeth was able to resolve your issue and should you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist!
Sincerely,
eFax Support Team ^RA
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