Elvie Reviews 

Their customer service is one of the best. They genuinely try to help you find a solution and do everything they can to support you. The delivery was also very fast, which makes a huge difference when breastfeeding because you really cannot wait too long. I truly appreciated their quick response, care, and professionalism throughout the whole experience.

Rep was super helpful and friendly. They addressed all my concerns in a timely manner and fixed the issues. I received my replacement less than 24 hours after speaking to the rep, hands down best service I’ve received in a long time.

Placed an order on Saturday. Elvie state free next day delivery. Its 20:30pm on monday and not only has my order not arrived, but i have not even received an email to say it has been shipped. I gp to the live chat. Claims to be a 24/7 helpline. Joined the chat an hour ago and no customer service agent has joined the chat yet! So I reach out on WhatsApp. Someone joins the chat to help. English is terrible. And cant help me with the whereabouts of my order. Has to ask his supervisor. Tells me someone will be in touch in 24 - 48 hours... I have a wife in pain who cant pump because she needs a replacement part and customer service cant help me... im appalled

I reached out to Elvie due to pump hub failure and quickly received a replacement part after talking with customer service.

Love love love the pump and they have amazing customer service!!

Service client excellent.

Truly excellent customer service. The chat started immediately, it was a real person, and after going through some very clear steps/questions I was issued a new pump... which arrived in 24 hours! Highly recommended (and I love the pump too - it has helped me to breastfeed for several months longer than I would otherwise have been able to do).

At first, I foznd IT a bit difficult to explain my problem. I had to repead some od the things I'd already explained at the start. Otherweise, Everthing was great. They helles me out, And I'm getting a replacement delivered.

My first ever negative review on trust pilot, I am at my wits end with a very similar experience to the customer posting below me. I have a pump but need to replace the valves, ordered spare parts, it’s been 3 weeks and still nothing received, I’m in an incredibly frustrating email chain with customer service which they sporadically respond to asking me to wait “while they look in to the issue” even though these parts are supposed to be delivered next day. There is zero response to the online chat or WhatsApp channel. I would definitely recommended customers to avoid shopping with Elvie as I’m now dependent on these parts to get my pump functioning and I’m at their mercy. It’s incredibly frustrating at an already difficult time, ie when on a breast feeding journey.

I ordered a spare part for my Elvie pump and received the wrong product. As a result, I can’t use the pump at all until I get the correct part, which is incredibly frustrating.

I contacted customer service and politely asked them to send the correct item I originally purchased. They told me the issue would be escalated to “the correct team” and that I’d hear back within 24–48 hours. It’s now been a week, and I haven’t received any response.

I reached out again, only to get the same copy-paste, bot-like reply saying they would escalate it—again—to “the correct team.” After that, customer service basically disappeared, leaving me with no updates and no idea when or if this will be resolved.

At this point, I could try ordering the spare part again, but I have zero confidence I’ll be refunded for the original mistake. Meanwhile, we’re completely dependent on this pump, and the situation is beyond frustrating.

Terrible experience from start to finish. 0 stars if that were an option.

Great customer service. Communication skills were exceptional. Repeated back what I said as to make sure everything was clear and understood. Pleasant to talk to with a bit of humor. Patiently walked me through troubleshooting shooting and when that didn’t work we checked warranty (expired) and helped getting a small discount for new one.

I had broken parts that were not sold in the parts section on the site. My double pump would not work and they solved it right away. They knew exactly what hub button part I was needing. They shipped me new replacement parts.

Appalling customer service. 7 weeks after the received back an item I returned they're still delaying on refunding and replying with stock responses when chased for an update. The return process was badly organised from the start with no returns slip and inaccurate information but the delay on issuing a refund has been quite something else.
Just don't bother. Buy somewhere else.

Ordered the elvie stride 2 from Amazon, and it arrived with the hygiene seal removed and the box had just been taped up. Desperately needed to pump for baby so used it anyway after we sterilised it. When we connected it to the app there was previous pumps logged, and the battery does not charge to more than 60% and depletes rapidly. Have been in contact with customer service multiple times and they are so unhelpful it’s unreal. Amazon sent me to elvie, elvie sent me to Amazon but eventually agreed to ‘help’ but they have done NOTHING. I’m so upset, 15 days post partum and struggling to feed baby.,, this is the last thing we needed and for such an expensive pump. Find a different brand.

At first I was very disappointed as the app always collapsed and I wasn't able to finish a single workout. Turns out the device was not working properly and the customer service tried several things and has sent an other elvie trainer in the end. It is working now and I can recommend Elvie Trainer!

Elvie has the worst customer service I have ever experienced. I purchased a breast pump for my daughter on 12/17/25 that I gave to her at her baby shower two weeks later. She had already received and opened another pump so she decided to return the Elvie pump since it was sealed and unopened. Tracking information shows that the delivery was received by Elvie on 1/20/26 but it has now been more than 90 days, and I have not received a refund. I have called multiple times and spent more than 3 hours on the phone and hold with the company and the person can only tell me that they do not know why the credit has not been issued and that they will escalate and have someone call or email me back. No one ever calls or emails me back so I keep calling every few days and I get the same answer every time. They don't seem to have a phone number where you can actually reach someone who is able to assist.

I am adding this after my initial review and the company posted that they are emailing me to resolve this issue. They did email me with a generic templated email that they have forwarded to their escalation team. That is the same thing they have been saying to me for WEEKS when I call in. But no one from the escalation team reaches out or responds and I still have not received a credit for the returned product. I would NEVER purchase from this company again as they have the WORST customer service I have ever experienced. It's like a black hole and impossible to get ahold of anyone who can actually help.

The website said 1 day delivery but may be a slight delay due to moving warehouse, a week later it had not arrived. I requested the order be cancelled due the delay in receiving the Stride 2 as I needed it asap and ordered via another company who delivered the following day.
The item was sent to me anyway, I returned it at my own cost to their warehouse on the 17th of March which their customer services have confirmed is the case. I was told 15-30 days for a refund and still haven’t received one. The escalations team is not responding to my emails, their customer services team have even emailed them and received no response. I am currently on maternity leave and cannot afford to pay my credit card company £135.20 for goods I do not have. I am so upset by the poor service I have received. It has caused me a lot of stress which I do not need when I have a newborn baby to care for. I have continued to try and contact them via email and social media and have received no response from their escalations team. If I could give them zero stars I would. DO NOT ORDER FROM THEM THEY DO NOT CARE ABOUT THEIR CUSTOMERS!

Update:

23rd April- The same day I posted this review, Elvie contacted TrustPilot to ask for my details then contacted me. They said “Recently, we went through a system transition, and unfortunately, all returns and refunds were temporarily on hold during that period.” I think this is unacceptable given their customers are likely to be on maternity leave like me with limited funds; to think it is acceptable to not refund customers for 6 weeks is outrageous.

24/04 - they apologised for the delay and said a refund would be made in 5-10 days. Incorrect amount stated in email, I requested they rectify.

27/04- refund finally received although for £0.01 less than originally paid to add insult to injury!

If you do want to buy an Elvie pump save yourself a lot of hassle and buy from John Lewis who delivered to me with next day delivery. You might not get money off the order but you will get the product delivered on time.

Zero stars the company acts like a scam!!!

This is the second awful review I am leaving!

I ordered a stride 2 on the 9th march next day delivery as I had a very new born and desperately needed a pump to help with feeding my second baby.

It never arrived a week later I spoke with Elvie on watsapp and was met with some terrible customer support. I requested a refund as the item to their knowledge hadn’t been sent and I could get it same day on Amazon for the same price. I bought it off Amazon as I needed the item urgently. Amazon delivered as promised same day and the product itself is fine (questionable at times). But my complaint MASSIVELY is about how this company conducts themselves
. I still haven’t had a refund. Elvie email me back a few days later and they told me the item was delivered on the 15th march. I have told them I never received it and the photo from the courier (who I never received a ‘we have your parcel email’) is not my front door. I have explained this to Elvie and was told to check no one else at my residence has taken it in. I responded promptly and told them no one has taken it in and requested my refund again. Elvie have gone back and forth a number of times asking me for an order number which I have given them 8 times, they have also told me that they cannot refund me due to undergoing a transition and they will update me once this has taken place (that’s can’t be legal) then following that they have sent me an email that says I need to refer back to a previous email as they have requested more information. I highly doubt they need more information from me as I have sent it a number of times. But not only that they never actually tell me what information they are missing so I don’t know what to send as there are no previous emails I haven’t answered. You cannot speak to anyone on the phone as they just say they will refer it to the team. The team then emails as for information you give them the information they come up with an excuse why a refund can’t be issued, you reply they tell me they are missing information and then the cycle goes round again.

No one actually able to help me meanwhile I have an infant I am trying to look after along with other children and they are exploiting people at a vulnerable time.

I expect I’ll get a reply to this review saying they have reached to me via email, but that email just says the same as the above and the cycle starts again.

I will be taking pursing this further with my bank as a chargeback, with trading standards as this isn’t legal and I will sue them also because they are criminally withholding my refund.

These are expensive products and I just cannot believe this is the customer service they provide it’s absolutely unbelievable which is why I feel this is actually a scam. However I have checked this and it is actually just how Elvie conduct their business- how embarrassing for them!!

MASSIVELY AVOID UNLESS YOU ARE SURE YOU WONT NEED TO REFUND OR PURCHASE FROM A DIFFERENT RETAILER RATHER THAN DIRECT.

I so wish I could write what I would actually like to call them - but that day will come.

See you in court elvie! ✌️

GREAT! Customer service was thorough helpful and great overall.

My cable from the first Elvie pump was defective and they promptly replaced. Fast and quick service, super attentive.