Emob Reviews 

7,545
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

ordered via Leenbakker Holland a wardrope, 2.5 month ago. atfer the first communication, nothing they stoped all communication. leenbakker says the can not do anthing about is. and Emob doesnt an... See more

Company replied

Rated 2 out of 5 stars

We ordered hallway furniture, the delivery was supposed to be in 5 weeks. Since our order 10 weeks passed. Customer service could not give us any useful answer. They are responding to our emails but e... See more

Company replied

Rated 5 out of 5 stars

Small and precious enterprise. Start is always difficult but most important it's a start and it can be a good one if you keep courage and be brave of those negatieve, small impulsive comments where I... See more

Company replied

Rated 5 out of 5 stars

Very good service by sales person at Emob showroom. The after sales service was excellent, as we had a small damage to claim. The problem was resolved immediately and, replacement part on the way.... See more

Company details

  1. Home Furniture Shop
  2. Bed shop
  3. Bedroom furniture shop
  4. Children's Furniture Shop
  5. Mattress Shop
  6. Outdoor furniture shop

Written by the company

Bij Emob vind je alles wat je nodig hebt om jouw interieur volledig in te richten. Of het nu gaat om de kinderkamer, woonkamer, slaapkamer, muurdecoratie, verlichting of tuinmeubelen, wij hebben het allemaal. Ontdek ons volledige gamma en transformeer jouw huis tot een droomhuis! Bezoek onze website voor meer informatie en bekijk ons uitgebreide assortiment. Laat je inspireren door de nieuwste trends en creëer de perfecte sfeer in elk hoekje van je huis. Chez Emob, vous trouverez tout ce dont vous avez besoin pour aménager votre intérieur. Qu'il s'agisse de la chambre des enfants, du salon, de la chambre à coucher, de la décoration murale, de l'éclairage ou du mobilier de jardin, nous avons tout ce qu'il faut. Découvrez notre gamme complète et transformez votre intérieur en une maison de rêve ! Visitez notre site web pour plus d'informations et parcourez notre vaste gamme. Laissez-vous inspirer par les dernières tendances et créez l'atmosphère parfaite dans chaque recoin de votre maison.


Contact info

3.5

Average

TrustScore 3.5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(7,545)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice furnitures

Nice furnitures. Communication with seller very easy and prompt reply. Negative point : we had to wait about 4 months for the delivery. Since we needed a very specific size we waited...

20 August 2021
Rated 1 out of 5 stars

Please dont make same mistake as many…

Please dont make same mistake as many of the recently reviewers, you dont get the products on time
I still waiting for the order after 4 months and they dont even update you of the delay.If you dont contact them they dont do it.Very inprofesional, i request the refund of the order but i cant even trush they will do it,seems a fake company that doesnt respect the conditions and the customers.i didnt expect the service and i cant believe this type of company cant operate.You are loose customers,the most important for a company is that your clients can trush you and this is not the case.
Reallybad experience

7 August 2021
Unprompted review
Emob logo

Reply from Emob

Hello Maite,

Thank you for your evaluation. In the first place, we would like to sincerely apologize for the delivery that has been delayed for multiple months now. You requested a refund saturday night. You will receive the confirmation of your annulation today, which will be refunded in about 5 days.

Kind regards,
Team Emob

Rated 3 out of 5 stars

Mezzanine bed: delay and missing pieces

I bought an Emob mezzanine bed. After checking by email and phone with emob that the product was in stock, I order the product. After a few weeks I was informed that the product was out of stock. I was finally delivered after much longer delay that promised initially. Unfortunately there were 4 screws missing. I contact the after service for sending the missing screws. They sent me screws but in the wrong colour and after contacting them again I received the screws in the right colors.

25 July 2021
Emob logo

Reply from Emob

Hello Amaury,

According to your service request, you have indeed received bronze coloured screws instead of metallic ones. Our after-sales service is dealing with your case and will keep you informed of the follow-up. We apologise for the inconvenience.

Best regards,
Emob team

Rated 1 out of 5 stars

A TERRIBLE experience

I've ordered in March a desk set (2 desks , chair, office cabinet, drawer unit) . I waited for the delivery but nothing happened, not even a notification.
I've called Emob (in April) and they informed me that some parts are in production and it will be available in couple of weeks. So I asked for a partial shipment, and it was done.
I received a VERY bad quality furniture, different to what it looks like on the picture and very difficult to assemble. I realized that I need to buy a new desk after few months just after I finish assembling it. I cannot return it of course, because it will be completely broken when I'll disassemble it.
So I accepted the fact that I had a very bad plane and decided to move forward...
But then, I didn't receive the second desk and the drawer unit since March. I called them multiple time, and it's always the same answer: It's in production and it will be sent in a couple of weeks...
13 weeks of waiting at the moment of writing this review (looks like I ordered a car), and I didn't receive it. I'm also convinced that it will never be delivered soon...
Lesson learned, I'll never ever buy anything from Emob anymore!

8 June 2021
Unprompted review
Rated 1 out of 5 stars

Children's picknick table with dangerous mould!

We ordered a children's picknick table for 75 euro. It was delivered in wet cardboard, just a sheet, not even a box. The product was covered in mould and weather stains. The woman that answered the phone should be banned from ever talking to a customer again. They did not even acknowledge that mould is a health hazard, especially for children. They only wanted to replace the parts that had visible mould stains. Return fee was ours. Stay away from this dangerous and unprofessional company!

8 April 2021
Unprompted review
Emob logo

Reply from Emob

Dag Erwin,

We hebben het intern nog even bekeken en ook navraag gedaan bij de fabrikant. Wij komen niet verder dan de vaststelling dat deze tafel gemaakt is uit FSC-dennenhout dat werd geïmpregneerd. Dat wil zeggen dat het in eerste instantie kan lijken alsof er vlekken zijn op die tafel, maar dat is niet meer dan het materiaal waaruit het is samengesteld. Hout is nu eenmaal een materiaal dat leeft. Je hoeft je daar absoluut geen zorgen over te maken, aangezien dat zich wat moet zetten. Ik zou zeggen: heb nog even wat geduld vooraleer je het meubel retourneert.
Ik hoop dat dit je niet tegenhoudt om in de toekomst nog bij Emob te shoppen!

Met vriendelijke groeten,
Team Emob

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible! Things look quite nice on the website but in reality the quality is very poor and they look cheap. Moreover, their customer service is really incompetent and unhelpful, I had to go through a lot of back-and-forth to return the item. Plus, the return is not for free.

My recommendation would be to stay away from this company.

9 March 2021
Unprompted review
Rated 2 out of 5 stars

Nice look, poor quality

The commode I ordered looks very nice, as nice as in the internet but it is of rather poor quality, with many plastic parts, weird horizontal stripes on vertically wooden pattern and it is not so easy to assemble. Ikea might offer better quality for the similar price paid. The waiting time was more than twice longer than indicated on the webpage. I want to think it was because of the pandemic. It seems to me that the emob shop webpage actually selects and publishes only good comments... Once finally sent off, the delivery was smooth and the delivery man very helpful (by My Home Delivery). The customer service of the emob replies without unnecessary delay. I ordered another piece of furniture along with the comode but I didn't have time to unpack it yet.

28 February 2021
Unprompted review
Rated 4 out of 5 stars

The vitrine kast looks stunning

The vitrine kast looks stunning on paper but I cannot yet comment as I still have to install it. Nevertheless, I had a very smooth experience when I purchased the item. It seems of high quality.

28 January 2021

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