Emporium Home 

I ordered a 1.5 Wesley armchair and although initially there were some delays and a need to chase up, I found Sulman to be extremely helpful thereafter.
Although the one I wanted was unfortunately out of stock, he was able to miraculously source another one, which must have been the last one in the country as I could not find it anywhere else online. I thought for a while I would be disappointed but in fact I was amazed with the outcome and very, very happy (I really wanted this armchair!) I had no problem getting in touch with the company, even when there was a mix up with the delivery charge I was able to call up and have it sorted in minutes. I am giving 5* because I believe in my case I got very good service and I would like to show my appreciation. Thank you 🙏

Great customer service, really happy with the product. Will definitely use this company again.
Jayne

Great experience buying curtains from the company, the customer service with regards to my order was excellent, will use them again

Ordered a bed runner on 16th April, chased them on 26th, no reply. So have no contacted PayPal for refund. Like other people on here, I also got this email back just now when I mentioned getting a refund from PayPal. Hi kim,

Unfortunately the payment for your order 8040 (WEB8040) has failed.

Please contact us to resolve this matter by replying to this email.

Thank you,
Emporium Home Interiors

After waiting 3 weeks for delivery and no response to 3 emails, I opened a claim through PayPal. Then received 2 emails from “Sean” first claiming non payment and then said he’d instruct pickers to have a look for stock. I replied that he’d have to answer to PayPal. Overnight they refunded the money in full and closed the case. This is why I always use PayPal with untested retailers. This one is best avoided.

WARNING!!!!!!!!. I WISH I HAD READ THE REVIEWS BEFORE PURCHASING FROM THIS SCAM COMPANY. LIKE THE REST OF THE REVIEWS. I DID NOT RECEIVE MY CURTAINS. WHEN I GOT IN TOUCH WITH THEM A GUY CALLED SEAN SENT ME AN EMAIL WHEN I MADE A COMPLAINT. I WAS TOLD THAT MY PAYMENT HAD FAILED YET THE £91 WAS TAKEN OUT OF MY ACCOUNT. STAY WELL CLEAR OF THIS. TO BE HONEST I THINK ITS ONE GUY SCAMMING PEOPLE. DISPOSABLE!!!!!!

No goods supplied after 2 months. Paypal claim raised after promised delivery not made and not answering phone calls.

Ordered some cushion covers and paid via Paypal.
3 weeks later I have received an email saying my payment has failed and they can't dispatch the goods.
Paypal state they have been paid!.
Would avoid this company at all costs and would have given no stars if I could.

Wish I read these reviews before I ordered. Paid. No item, no response to any messages, no way of calling. Their website should be taken down. I will now endeavour to report somehow.

AVOID. Customer service non existent. I made 2 orders a month ago, spending £260. Cancelled one immediately, but still not received refund. The other is yet to arrive even though it said 3-5 days on website. No email, no delivery estimate, no reply to emails, no phone number. Maybe they're going bust, I wouldn't risk ordering anything from them. Will now be reporting to Trading Standards also.

I placed an order on the 14th, they have taken my money, I’ve had no other correspondence from them. I have emailed them, done their online form and Facebook messaged them. Their telephone is disconnected. However I have just had an email from them saying my payment has not gone through! It’s not only gone from PP but also out of my bank. I have opened a refund process with PP and can escalate it after the 21st. My advise would be not to get anything from this company. Unfortunately I didn’t find these reviews until now 🤦‍♀️

I have tried to place an order with this company and now having read the reviews it looks like i have had a narrow escape.
The online system wouldn't allow me to place an order so i tried to phone however no contact details. I have tries via their online system to contact them, no response.

Along with lots of other customers I would rate this company as zero if I could. I placed an order for a coffee table (£160) 2 months ago. When I chased for a delivery date I was told they were having trouble with the supplier and would cancel my order and refund me within 5-7 days. That was 4 weeks ago and they are not responding to any of my emails. I cant find a phone number for them either. I will never recommend or use again. Just hope I get my money back soon. In meantime I am trying to get a refund via Paypal and I paid via them.

I placed an order with Emporium Home Interiors in October for some curtains - Value £64

I waited numerous weeks for the item however they were not delivered. I contacted them about three times before I finally got a response saying they will look into it. After a few more emails they stated the product is out of stock and they will issue a refund. I am still waiting for the refund and now they are responding to any emails regarding the refund issue

Don't order from these guys because they don't care

If I could have put ZERO stars I would! Ordered "Marbella Wicker Bistro Garden Set - 2 chairs and table" 26/10/20. Took 6 weeks to arrive after a long dispute. The table was flat packed and once assembled was fine. The 2 pre-assembled and factory wrapped chairs were not - see pictures. They were both damaged/faulty and should never have passed Quality Control.... After a further 2 weeks of endless emails I was informed in a very rude, abrupt and unprofessional manner to re-package the items, at my own expense (as the factory wrapping - once removed is rendered unusable), return the items at my expense and if there is no further damage - to the already damaged chairs they will issue a refund on receipt!!!!!
Thank fully I purchased through Paypal who are looking in to this.
DO NOT BUY FROM THIS COMPANY OR SISTER COMPANIES: CENTURY INTERIOR LTD OR MARBELLA LITE LTD

If I could give 0 stars I would. Order placed 2 weeks ago with nothing but the confirmation email sent. No response to my emails and no update on the order. I wish I read the reviews before wasting my time with this company. Will have to go through PayPal to get a refund. Not sure why this company hasn't been shut down yet!

Please please please DO NOT ORDER FROM THIS COMPANY!!! similar experience to others on this page I ordered curtains that never arrived tried contacting but no response. My only hope is PayPal now

Similar experience to others leaving reviews here this website appears to be a scam. I ordered and paid for 2 armchairs in December 2019. The order was for just under £600. It is now October 2020 and I am yet to receive the goods. I have attempted multiple contacts with the vendor but they have now gone dark. Unfortunately, due to the size of the order I am now going to have to enter legal proceedings.

Well what can I say. I wish I had read the reviews on this company before making a purchase.
I bought 2 pillowcases a month ago. The money was taken straight away.
I have sent 3 email to contact them for an update.
Customer service is atrocious. If I could have left 0 stars I would. I have never dealt with such an unprofessional company. I know we are in the middle of hard times, but it doesn’t take a scientist to use a computer or pick up the phone to contact and update customers.
I paid with PayPal so I think I will be opening up a case against them to request a refund as I have had NO luck with this company.

My experience is identical to others. Ordering straight forwards but no further contact and the order doesn't arrive. Emails to chase up are ignored as are subsequent emails requesting a refund.