Emporium Home 

Ordered 4 cushions, money taken no cushions!! Been waiting for 3 months, e-mailed many times no reply, wish I read reviews before ordering, please do not use this company,

I have just received some really lovely curtains from Emporium Home Interiors. The quality is excellent and I really feel that Salman went above and beyond to achieve this, as the curtain sizes I initially needed were not in stock and he went out of his way to make sure I received the correct size. There was a delay in delivery, which took longer than anticipated, but I cannot fault them on their communication and professionalism on keeping me regularly informed by phone and email, and I am therefore surprised at the previous reviews. I would be happy to personally recommend this company and I will certainly use them again.

Like others, we ordered curtains from this company, money taken straight away, but no curtains. No phone number on their website to contact them, always a bad sign. Sent an email, got the same reply from 'Sean' that everybody else gets. Still no curtains. Started a charge back claim through our bank and got a refund within 3 days. This company is fraudulent and needs reported to the police. You would need your head looking at if you were to place an order with them. I suspect that even the small amount of positive reviews on here have been fraudulently placed by the company themselves. Avoid at all costs.

I would give them zero stars if I could!
I ordered some curtains and thankfully paid through PayPal. I saw the money was taken on my statement. Received nothing so emailed them after 2 weeks of waiting, I thought there maybe a delay due to the COVID pandemic so waited a bit more. Got no reply so open a PayPal dispute after about a month of waiting. I then immediately got a message from them saying “payment failed”. I replied telling them no it hasn’t! As the money has clearly come out of my account! They didn’t bother replying to me or PayPal, so amazingly PayPal refunded my money. I was so happy and relieved! They need to be shut down!

I ordered some curtains and tiebacks with this company. How I wish I had read these reviews first. When I did I immediately emailed asking for delivery details. I received a reply from Sean saying “I’ll have this looked into for yourself“. On hearing nothing further I emailed again and asked for delivery details or a refund. No response to that so I opened a Dispute with Paypal and immediately received an email from the company saying the payment had failed. I then upgraded my Dispute to a Claim. After another 2 weeks I received an email saying the goods had been despatched. They arrived today. I now really don’t want these curtains as I have made alternative arrangements but have decided to keep them as I can’t face sending them back and possibly not receive a refund.

Many thanks to Emporium Home for helping with the delivery. Sean was very kind and helpful and assisted us with every detail of our order. The logistics was organised perfectly and it was very easy to track the parcel with the given tracking number. The delivery went very smooth. Thank you, Emporium Home!

AVOID THIS COMPANY!!! Same experience as others, ordered item and didn’t receive it. Reported to PayPal. Had a message back saying my PayPal payment had failed but the money has been taken out of my bank.

DO NOT BUY stay away. I paid for a pair of curtains last week now almost a week on curtains still not dispatched, so I decided to look up reviews, most if not all bad. I sent an email only to receive a reply that "payment has failed" That is a con payment made by paypal I opened a dispute right way this is not the first time this seam to use the old chestnut payment failed.

Ordered an item and paid via PayPal. I waisted for 7 days, still no delivery of my item. Emailed them and within a few hours, I received an email from Sean stating he would look into it.

The following day, still no response so I contacted PayPal and put the payment into dispute. Within 5 mins of me contacting PayPal, I receive an email from this company telling me the payment had failed. I contacted PayPal who told me the company had received payment and they would now deal with the company. This evening, PayPal confirmed a refund had been made back into my account.

My contact Sean at Emporium Home Interiors, has been amazing through from the purchase/ adjustments and delivery of our purchase.
I couldn’t thank this young man enough on all the help he has given to completing our order, and the dedication he has shown towards the customer, thank you Sean.
Also a mention for the seamstress at this company, thank you for the amazing job you have done ✅. We love them

like an amateur i parted with my money before reading the reviews - quite a large amount of money ! after chasing 2 weeks for a delivery date informed 'discontinued line' but 'give me 2 weeks to try and get some from a warehouse somewhere' - i declined and requested cancellation and refund. 6 weeks later and still no refund. no email responses, no phone responses, sorry to say i truly believe this is a major scam site. i have my fingers crossed you read this review before ordering anything.

I found Emporium Home extremely helpful and professional and I will certainly be using them again

Paid for my order and the item never arrived. No response to any polite enquiries so they deserve the strongest criticism. In my, and many other people's opinion on here, they're a bunch of thieving b*stards and I wouldn't go anywhere near them. At least my order was modest, I feel for anyone spending a large amount through them.

Came here to leave a bad review but I realised I already left one! Still have not received my refund.

Fantastic customer service . My delivery was prompt even though I provided an incorrect postcode . Thanks to Sean and the team the error was sorted . Sean emailed and phoned me very late in the afternoon / early evening to ensure my mistake had been rectified with the delivery company . The white gloss and glass unit is even better than I expected - great value for the great quality . I am going to now look for a bookcase .

Customer service was prompt, polite and helpful when I needed to change my order and have it sent in time for my guests arrival. Thank you Sean for the lovely cotton bedding. I'll be back for new cushions soon!

Sadly I have a very similar experience to other reviewers. Ordered some curtains, waited a month and contacted the company to be told they were never in stock and could not be ordered.
Recieved an email confirming my order was cancelled but still no refund two months later. Many calls made only to be told someone from accounts would call me back. Never recieved a call from anyone and now they've stopped answering the phone altogether.
After reading these reviews I doubt I'll get anywhere with this company and I'm going to try a claim through PayPal.
Needless to say the curtains I ordered are still showing in stock on the website after they told me this was a mistake over two months ago.
Don't order anything from these clowns.

Beautiful cushion and excellent customer service by phone.

refused to give correct address for refund of terrible useless vacuum and also refused to give telephone number when I asked so that I could get correct address. Avoid at all costs. I am now in tedious claim via Amazon

Terrible company. I ordered curtains on 21december. I emailed them on 5th Jan to see if they had a dispatch date planned. I received a phone call the following day saying they don’t have the product available. I asked for a refund and was assured that would be processed that day and would take 3-5 working days for funds to show in my account. I emailed 5working dates later as no refund to be told there was a problem with the refund and PayPal. I have my bank details and assured a direct bank transfer would be done that day.
Complete lies. They then processed the refund via PayPal meaning in have to wait a further 5 working days for my own money.
Avoid like the plague. You’ll just get lie after lie and no product.