Emporium Home 

it is spam website, do not fall for it. Ordered coffee machine never came, even after 45 days, whereas on website they mentioned - free delivery within 5-7 days!

A bit nervous after reading these reviews - ordered a large mirror on the 10th of January 2025 - and no sign yet / emailed them and they came back and said someone will be in touch shortly 🤷‍♀️still waiting -

Omg. What a nightmare it is to get what you see. I've given up.

Excellent customer service and fast delivery. Could not have been better.

Never got my item. Not sure it's a legit company.

The work staff is the laziest group of young men I've encountered in my 70 years. I called Fri with a list of doors I wanted to check to see if they were available. Talked to the employee and was told that they were unavailable. I could tell he had not looked so we went by the next day and found all 15 doors were in stock. As soon as I mentioned we needed 15 doors the men vanished. My 76 year old brother in law and myself loaded all the doors while 3 employees watched. They had finally reappeared. Never again

Bought a kitchen mixer in 2021 was told that it had a 5 year warranty on it. The sensor stopped working within a month, clicker that changes spray no longer works and the paint in peeling off in multiple places on the tap.

Got in contact with them and after sending through an email with pictures of the faults and parts not working was told that the warranty only applies to the working of water coming out the mixer and does not cover anything else.

They don’t answer their phone and I have left multiple messages, which does not get returned. Email also are not answered.

I would not recommend purchasing anything from them, quality is also not great.

I am very happy with the console table purchased from this company. The only reason I did not give 5 stars was the delivery delay, due to the table being out of stock. However meanwhile I received constant updates. The staff were always courteous and helpful. The furniture was worth the wait and reasonably priced
12/5/22

I tried to purchase some curtains via PayPal today.
I was unable to do so, as it kept coming up with account restricted.
I emailed the company ( no telephone number) and was told they were in the process of changing their payment methods, and said I could purchase the curtains by a direct bank transfer. They then gave me their bank details and said once I had paid they would send the curtains by post.
I obviously have not gone ahead with the transaction, as there is no guarantee I will receive the said goods, or what bank account I’m actually paying in to!
I have since searched on Companies House and the FCA websites, and there is no record of this company.
The link also comes up as unsecured.

Until this company can verify itself, I would avoid parting with any money.

They were very difficult to get in touch with to issue a refund, ignored emails (no phone number) until legal action was mentioned. Would not recommend, agree with other poor reviews here.

Awful. They don’t answer emails, no working telephone number. Avoid at all costs. Over a month since I paid for my order and not a word from them. Charlatans!

I ordered a bookcase from them and paid £279 in April 2021, after a plethora of excuses and broken promises i cancelled the order back in November 2021, I received an email confirming the cancellation. It is now mid January 2022 and still no refund, they are not replying to emails either. Avoid this company, they just scam.

Do not use this company. They claim to be from Sweden but all calls are from Glasgow. The phone number they provide does not work and I’ve been waiting for nearly two months for a product to arrive. I kick myself for not having researched them before I tried to purchase an item. Numerous emails have been sent and they reply with ‘early next week’. I actually don’t understand why they are allowed to exist as a company. With Christmas looming and no refund or product - I’m totally ashamed to be part of a society where companies like this exist.

Following my review at the beginning of September explaining the lack of any response from the company when I tried to return an item. I immediately received a response asking me to send the items back and assuring me that a full refund would be made.
I returned the items, at my cost, and received confirmation from Royal Mail that the package had been signed for. Needless to say, no refund has been received and almost 2 months has passed. I contacted the company and was told that the matter would be 'looked into.' Despite that assurance I have heard nothing further. I have sent numerous emails and have not received a reply. I am now left having to go through the process with my card provider to obtain a refund.
I believe that the company are hoping that I, as a customer, will just get fed up and stop pursuing the refund.
Appalling customer service and a deliberate attempt to withhold customer monies.

I purchased curtains from this company and received acknowledgements, however as time went on no further information was sent regarding delivery date.

I replied to their acknowledging email requesting delivery information, and filled in the Contact form on their website, no response received from them. Their phone number was unobtainable and unable to contact them this way.

Luckily I had paid by Paypal and asked their help with this order. Immediately an email was sent from Emporium, stating my payment had failed! It absolutely HAD NOT!

With Paypal's help, the payment has now been refunded. I wish that I had read reviews before ordering as it would have saved an awful lot of frustation.

I ordered a cushion on July 21st. I have emailed twice asking about it. No reply. I've now taken it to Paypal. Today's date is August 28th. It's not so much waiting as the company taking my money then not replying. I'd give negative stars if I could.

I placed an order on 31 July 2021 for some pillow cases but have not received the item. Despite emailing the company and contacting using an online form, no response and no delivery.

Extremely disappointed in this company. I ordered a child’s jcb bookcase on 5th June, by 21st June I wondered where it was so I e-mailed them. I got an e-mail from them the next day and they said they’d look into it (no apologies). It is now August and I have had no further communication. So I e-mailed them last Friday asking where my order was and if they couldn’t deliver then maybe I could get a refund. Still no response today (Monday 9th) so I have now gone to PayPal to start the process to get my money back.

Brilliant footstool I could not get anywhere else due to it being discontinued. Sean was great with keeping me posted with all updates. Would have given 5 stars but some screws were missing due to the supplier but luckily I had my own so was all sorted. Footstool was delivered within 2 weeks and I love it.

fantastic seller. will definately use again for more bedding.