Equity Prime Mortgage LLC Reviews 130

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience was nothing short of a nightmare! The process took over 65 days, we almost lost our dream home TWICE! The underwriter fought us every step of the way on the most self explanatory things... See more

Rated 2 out of 5 stars

EPM did everything to help us in the beginning. Once they knew they had our business and we were stuck, they started slacking and not telling us they needed things and not telling us what was happenin... See more

Company replied

Rated 1 out of 5 stars

Working with Will feels like working with Keanu Reeves in Bill and Ted’s Excellent Adventure . . . or working with some “surfer dude” on “island time.” Maybe he’ll get back to you, probably not. May... See more

Rated 1 out of 5 stars

We have been going through this for almost 4 months and paid for 3 extensions and have no clue when we are closing. Our family is being forced to put our stuff in storage and couch surf with 5 small c... See more

Company details

  1. Financial Institution

Information provided by various external sources

Equity Prime Mortgage LLC is a national lender whose operations extend to over 45 states. We provide a variety of mortgage products to assist you with finding solutions to all of your needs. Our company has Certified Underwriters on staff which allow for decisions on your application quickly. We maintain a dedicated professional sales and operations staff that insures the closing process is quick and efficient.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

130 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Company

Everyone was very helpful in getting us the mortgage we needed. They are very pleasant and would definitely recommend them to my family and friends. Looking forward to working with them in the future, if the need arises.

3 April 2017
Unprompted review
Equity Prime Mortgage LLC logo

Reply from Equity Prime Mortgage LLC

Thank you for the kind words. We are so glad we were able to help you on your loan journey.

Rated 5 out of 5 stars

EQUITY

EQUITY, Mr. Carpetella, Eric, Chris--the ENTIRE organization have helped all of the family with mortgages and re-fis. They are true professionals---keeping you on task and up to date with th eentire application process.

A joy to work with.

3 April 2017
Unprompted review
Rated 5 out of 5 stars

Equity Prime was very professional

Equity Prime was very professional. Edgar was fantastic.

3 April 2017
Unprompted review
Equity Prime Mortgage LLC logo

Reply from Equity Prime Mortgage LLC

Thank you for the kind words and positive feedback. We are so glad we were able to help you on your loan journey.

Rated 5 out of 5 stars

Great service from start to finish!

Mr. Terpay and the team at Equityprime did an amazing job from preapproval all the way to closing. To get pre-approved for my 203k loan, they first had to help me increase my credit score, which they helped me increase my score by 100 points within 3 months. Afterwards they were a great team to have going into the table and were very organized, intelligent, and helpful throughout the entire process of buying a home. I highly recommend them!

3 April 2017
Unprompted review
Rated 5 out of 5 stars

Quick Timely Service

Equity Prime was able to handle all my needs as I searched for my home. Getting pre-qualifications together, and quickly put together closing documents when a sellers problem occurred. Easily would suggest them to a new client or friend to use!

19 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Stephen and his team were extremely supportive throughout the entire process. We felt comfortable approaching them with any questions or concerns. I already recommend them to everyone.

10 February 2017
Unprompted review
Equity Prime Mortgage LLC logo

Reply from Equity Prime Mortgage LLC

Thank you for the kind words. We are so glad we were able to help you on your loan journey.

Rated 1 out of 5 stars

Nice loan officer but horrible experience

It took more than 2 months for my purchase. I jumped through every hoop possible. I was pre-qualified for a USDA loan and had a property that met the qualifications. However closer to closing I was told that my underwriter said that I would not qualify and they changed to FHA. Then more games began and I got closing estimates that in no way were even close to each other nor the actual closing amount. At the very last minute after multiple delays and costing me a lot of money the underwriter kept coming up with crazy request like why my name changed ( was on credit report since beginning and I had been married) She wanted a divorce decree from 20 years prior when I was 19 yrs old and there was no child involved. Attempted closing 2 days in a row and lost money on a mover had to drive 1 hour to closing and was not even told it was not approved. The underwriter nor anyone else could explain any of the issues and what I was supposed to do about lost cost due to their mistakes. I am a single mom on disability and yet didn't qualify for USDA and had so many issues as well I am still having issues and it has been over a month since I closed. There were forgotten papers and such. I went to closing after wiring every penny I had because there was no closing amount. TERRIBLE EXPERIENCE!!!!!!!!! Still wont give me ansers

10 February 2017
Unprompted review
Equity Prime Mortgage LLC logo

Reply from Equity Prime Mortgage LLC

We do apologize for any negative experience you have encountered. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. Thank you.

Rated 5 out of 5 stars

Great company

Equity Prime gave me an outstanding rate and helped me in purchasing my first home. They are professional and guided me through the whole process.

9 February 2017
Unprompted review
Rated 5 out of 5 stars

Our first home

Where do I begin, what a great group of people. They were so helpful to us, everything we did was through mail or email correspondence. The process was a little length but, well worth it, we were able to secure our loan with a great interest rate and everyone was so helpful. I would like to thank you so very much for a smooth transaction and for helpping with us buying our new home.
Collin and Shay Dykes, Georgia.

8 February 2017
Unprompted review
Rated 5 out of 5 stars

Equity Prime is the best!

I have utilized Equity Prime three times to refinance my primary residence. Not only has Steve Carpitella and his staff saved me thousands of dollars, his sound financial advice has allowed me to utilize my assets to make other real estate investments that I never thought were possible. I have recommended Equity Prime to my family and friends who also have nothing but great things to say about Equity Prime, from first time home buyers to refinancing. The staff is so thorough, make the process so easy and they are prompt. I have not found the level of customer service anywhere that I get with Equity Prime.

8 February 2017
Unprompted review
Rated 5 out of 5 stars

My refinance was effortless

When it came time to refinance my home, the process was effortless due to Stephen and his staff. I got a great rate, great advice and it was a lot less of a headache than I originally thought it would be. Thanks to everyone who helped me.

8 February 2017
Unprompted review
Rated 2 out of 5 stars

Lack of Professionalism

Poor communication for rate lock. Their Professional negligence is costing me 36 Thousands dollars.
Should've took their online reviews more seriously. Lesson learned, one more unhappy customer.

8 February 2017
Unprompted review
Equity Prime Mortgage LLC logo

Reply from Equity Prime Mortgage LLC

We do apologize for any negative experience you have encountered. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. Thank you.

Rated 5 out of 5 stars

Great experience

We had a wonderful experience with this company from the very first phone call. They were helpful, responsive and patient. I would definitely recommend to friends and family

7 February 2017
Unprompted review
Rated 2 out of 5 stars

Need Better Communication and Less Paperwork

We had to provide the same documents over and over again. The amount of paperwork was daunting. The closing was reschedule twice and our home warranty was not included as promised and we had to pay for it out of pocket.

7 February 2017
Unprompted review
Equity Prime Mortgage LLC logo

Reply from Equity Prime Mortgage LLC

We do apologize for any negative experience you have encountered. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. Thank you.

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