5 star service - ordered on website 21/11 from the UK. My Hispanitas shoes & bag were ready for collection from the local UK post office on 27/11. Not expected until 1/12. Regular updates received tr... See more
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The zip puller of the Ralph Lauren Down jacket came off at the first use. I returned the product on 20 April as they advised and they received it on 22 April as per the royal mail tracking site. No re... See more
Company replied
Amazing prices and a trusted retailer. Communication is a bit sparse while they organise the delivery, but once the package gets on the road, you're notified and given tracking details. I'll definite... See more
I had a very good experience; shopping online with Esdemarca. I ordered a pair of Sketchers, which were the best available price online. My expected delivery date was 11th June. When they didn't arriv... See more
Company details
About Esdemarca.com
Written by the company
About Esdemarca
At Esdemarca, we celebrate fashion as a form of art and self-expression, becoming an essential partner for those looking to define their style.
As a leading ecommerce platform, we combine a sharp focus on the latest trends with an authentic and close relationship with our customers. Our permanent catalog features iconic international brands such as Blauer, GUESS, HUGO BOSS, Liu Jo, Tommy Hilfiger, UGG, Armani, and Calvin Klein, among many others that trust our vision and share our commitment to excellence.
Our mission is clear: to inspire our customers to discover and enhance their best selves through fashion, encapsulated in our claim, “Your partner in fashion.”
Contact info
3.9
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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All went smoothly
Before ordering, I read the reviews and I was really sceptical and I was afraid to order. But the shoes that I wanted to order were much cheaper on esdemarca than on other platforms so I decided to risk it. I paid with PayPal and everything went smoothly. My order reached germany in few days. Shoes are as described so I am happy that I did not have to deal with customer service 😅
11 July 2025
Unprompted review
Nice Catalgue. Poor customer service!
As a new customer of Esdemarca, I have a few questions. I had to do some research, but finally found an email address and wrote them.
No answer., although the message was read.
A kind reminder a few days later.
Again the email was read, yet again no answer.
They are onbiously only interested in your email address, and not in answering your questions.
Or in an order of a few hundred Euro.
I don't think that this is the right way to handle new customers, do you?
1 July 2025
Unprompted review
Reply from Esdemarca.com
Hello! 😊
Thank you for sharing what happened to you, and we are truly sorry. You are absolutely right to be upset, and we completely understand your frustration. There are no excuses for you having to insist and continue waiting for a response, especially when you trusted us and placed a large order.
This does not reflect at all how we like to treat those who trust Esdemarca, much less a new customer like you, who should feel welcome and cared for from the very beginning. We will do everything possible to make it up to you and, above all, resolve this immediately.
To help you as you deserve, could you please tell me what inquiry you made by email and what the order number is? That way, I can respond directly or forward it to the appropriate team urgently.
You can also email us at consultas@esdemarca.com with the order number for review.
Thank you for your patience, and again, we are deeply sorry for this situation. We are here to resolve this.
Very disappointing experience
Very disappointing experience. I ordered a computer bag for my travel parting yesterday. The item was promised for delivery on the 3rd July. Since then I have received the same answer ‘they are checking the situation and will get back to me asap!’ In the meantime I had to find another bag for my trip. Frustrating and time consuming.
3 July 2025
Unprompted review
Reply from Esdemarca.com
Hello!
First of all, I'm so sorry you've had to go through all of this. It's completely understandable that you're frustrated. When we promise a delivery date, especially for something as important as a trip, it's critical to keep it. And, clearly, we let you down, both with the delivery and the communication. That's not right.
Please, in order to review what happened and help you, we need you to confirm the order number or send us an email with the details to consultas@esdemarca.com.
We hope you'll confirm the order so we can help you.
Again, we apologize for the inconvenience. We greatly appreciate your patience and understanding!
Was shipped to UK with no issues
Was shipped to UK with no issues. Very prompt and professional service
8 July 2025
Unprompted review
Over 1 week delay and still no sign of delivery or adequate explanation
Over 1 week delay and receiving emails daily on other offers and invites to review but no progress on delivery.
Best part is I asked if I could pay extra originally for faster delivery and they declined. The original expected date was 28th June then I clicked purchase and it changed to July 2nd. Now it’s July 7th and nothing….
7 July 2025
Unprompted review
Reply from Esdemarca.com
Good morning Andrew!
We are deeply sorry for the inconvenience caused by the delayed delivery.
We have opened a ticket with the agency so they can deliver the order as soon as possible.
We are also aware that our customer service team is in contact with you, informing you and providing you with the delivery tracking link.
If you have any questions, please contact us again so we can assist you :)
Daylight Robbery
I returned a pair of sandals using the returns method advised over 5 weeks ago and I still haven’t been refunded!! I’m owed over £60!! I emailed over a week ago to ask where my refund is and haven’t even had a reply!!
Appalling service and I’m very unhappy!! It’s so rotten that companies like this one can take your money in a second stating you can return if not suitable (which these sandals weren’t- they were very squeaky when worn) and then keep your money unlawfully. So unfair - this is daylight robbery.
4 July 2025
Unprompted review
Reply from Esdemarca.com
Hi,
We’re truly sorry for what you’ve experienced. We completely understand your frustration, and we want to sincerely apologize for both the delay in your refund and the lack of response to your previous message. This is absolutely not the kind of experience we want you to have with Esdemarca—especially when it involves something as important as getting your money back.
We’ve taken note of your case and want to give it our full attention. Please contact us at consultas@esdemarca.com or call us at +34 917 697 217, and provide your order number so we can urgently review what happened and process your refund without further delay.
We’re deeply sorry for the inconvenience and the lack of trust this situation may have caused. Please know that we’re committed to resolving this and restoring your peace of mind.
Thank you for your patience and for giving us the opportunity to make things right.
Kind regards,
The Esdemarca Team
Still no solution from Esdemarca.…
Further update to my continuing problems with this company. No provision of a return address for my parcel. Can you imagine taking a parcel to the Post Office without an address to be sent to. Despite assurances by Esdemarca on Trust Pilot that they were sorting out the problem, nothing has happened. Conclusion? A hopeless supplier unable to cope with international sales.
4 July 2025
Unprompted review
Reply from Esdemarca.com
Hi John,
We’re truly sorry to hear that you're still facing this issue. We completely understand how frustrating it must be to try and return an item without having the correct return address. You're absolutely right—no one should have to go to the post office without that basic information.
We're very concerned that, despite assuring you on Trustpilot that the issue was being resolved, you still haven't received a definitive response. This is not the level of service we aim to provide, especially for international orders, where communication and clarity are even more crucial.
Please contact us as soon as possible at consultas@esdemarca.com or by phone at +34 917 697 217, providing your order number. We want to prioritize your case and give you an immediate solution.
Thank you for sharing your experience, even if it was negative. It helps us improve and, most importantly, gives us a chance to make things right with you.
Kind regards,
The Esdemarca Team
Quick update refund received
Quick update refund received.
Thank you.
I advise you must look at your returns procedure and process for a more smooth experience
4 July 2025
Unprompted review
Reply from Esdemarca.com
Hi Richy,
Thank you for confirming that you’ve received the refund. We're glad to hear that the issue has been resolved.
We’d really like to review what happened in more detail so we can better understand your experience and improve our processes, just as you suggested. If you could provide us with your order number or the email address used for the purchase, we’d be happy to look into it.
You can reach us at consultas@esdemarca.com or by calling +34917697217. We're here to help and truly value your feedback.
Thanks again for your time and for giving us the chance to improve.
Kind regards,
The Esdemarca Team
Very expensive to return from Ireland
I bought a pair of shoes which were delivered promptly. Unfortunately they didn’t fit and I returned them by same method of delivery using the same courier service. I was most disappointed to be charged approx. €25 .00 to return. When I purchased them it was approx. €5.00 for delivery. I live in Ireland and this charge would definitely not encourage me to buy again.
25 June 2025
Unprompted review
Reply from Esdemarca.com
Good morning!
When someone from Ireland needs to return a package, we offer two options:
Home pickup, which is more convenient but has a higher cost (around the €25 you mentioned).
Drop the package off at a collection point, which has a much cheaper fixed cost: €5.99, including a prepaid label.
If you haven't returned it yet, please contact us by email so we can help you.
consultas@esdemarca.com
Best regards!
I was charged for three items despite…
I was charged for three items despite only having one in my checkout. When I reached out, customer service placed the blame on me and offered no assistance in resolving the issue or processing a refund. I ultimately had to escalate the matter through my bank. Disappointing experience and poor customer care.
I’ve edited my review after the recent feedback from their customer experience team.
30 June 2025
Unprompted review
Reply from Esdemarca.com
Hello Stewart,
We’re truly sorry for what happened and completely understand your disappointment. This is not the experience we want to offer at Esdemarca, and we sincerely apologize for the inconvenience and the way you felt treated.
We’ve reviewed your case and, indeed, the order had already been dispatched when the duplicated items were noticed, so it was no longer possible to cancel them. We can’t confirm whether the error occurred during the checkout process or was system-related, but it was never our intention to place the blame on you or leave you without support.
If this issue hasn’t been fully resolved, we encourage you to contact us at consultas@esdemarca.com or call us at +34 917 697 217. We’d be happy to look into your case individually and find an appropriate solution.
Thank you for sharing your experience. We learn from every situation to continue improving.
Regards,
The Esdemarca Team
Beware beware beware....
Beware beware beware....
We return item and gave proof via POST OFFICE.... and still no refund.
Stay away otherwise your will be sorry.
What a Very bad company.
Repeat stay away
20 June 2025
Unprompted review
Reply from Esdemarca.com
Hello Violina,
We’re truly sorry about this situation and completely understand your frustration. We’ve been in contact with you via email and have explained that, in this case, the return was not processed through Esdemarca’s official procedure.
Since the return was made without first requesting the correct return address or using our authorized shipping service, we have no tracking or confirmation of delivery from our platform, which prevents us from verifying the receipt of the parcel.
As we’ve mentioned, in order to proceed with the refund, we need the delivery receipt officially stamped by Esdemarca, which should be provided by the courier service you chose.
We understand how frustrating this is, and we’re here to help within the limits of our return policy. If you’re able to obtain that proof of delivery, please contact us at consultas@esdemarca.com or call us at +34 917 697 217. We’d be happy to work with you to resolve the issue.
Best regards,
The Esdemarca Team
Total failure to respond to not fulfilling order no response from UK customer service as number just ringing out .
I ordered a pair of trainers on 6th of June. They took payment and confirmed despatched. The item has been in transit status ever since . Online says it's cleared customs etc but it's never been picked up or delivered. Their UK customer service phone number doesn't get answered just rings out then disconnects. Have emailed and no response at all . They have almost 100 pound of my money and failing to get any contact or response whatsoever. I have purchased other goods from them no problems. Why this time no delivery no response just ignoring me .
Update have contacted them again.they sent some emails to get me to sign and forward to you to authorise you to investigate your designated shipping company. You have failed to reply to me or update me you have not contacted refunded or credited my account. You have done nothing to put this right. Your UK customer service number does not work it rings out nobody answering your number have tried on numerous occasions it doesn't answer. This number is not in use . Your business practices are not compliant with my own and your countries laws and codes of practice. Never ever have any thing to do with this unscrupulous company. When you have a problem no resolution. Absolutely at end of tether with them
23 June 2025
Unprompted review
Reply from Esdemarca.com
Hello David,
We’re truly sorry for the issues you’re experiencing with the delivery of your order. We completely understand your frustration, especially given that you’ve trusted us in the past and everything went smoothly.
We can confirm that you’ve already been in contact with our customer service team and that a formal claim has been opened with the shipping company to locate your parcel as quickly as possible. We’re closely following up on the case and will keep you informed via email as soon as we have any updates.
In the meantime, if you have any questions or need further information, please don’t hesitate to contact us at consultas@esdemarca.com or call us on +34 917 697 217. We’re here to help and fully committed to resolving this situation with you.
Thank you for your patience and for continuing to place your trust in Esdemarca.
Best regards,
The Esdemarca Team
Company is terrible Esdemarca
Company is terrible, sent a return label to print off then post in Post Box but Parcels at Royal Mail have said it wasn’t an appropriate label for Royal Mail. They respond in Spanish & are not refunding my £167.00. Escalated on PayPal but people should STAY away from this website
13 May 2025
Unprompted review
Reply from Esdemarca.com
Hallo,
Wir bedauern den Vorfall sehr und verstehen Ihre Frustration voll und ganz. Unser Team arbeitet aktiv an Ihrem Fall, um den Sachverhalt mit dem Rücksendeetikett zu klären und Ihnen schnellstmöglich eine Lösung anzubieten.
Wir möchten Ihnen versichern, dass wir Ihnen keine Unannehmlichkeiten bereiten möchten und entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten. Sobald uns weitere Informationen vorliegen, werden wir uns direkt mit Ihnen in Verbindung setzen, um das Problem zu lösen.
Vielen Dank für Ihre Geduld und die Möglichkeit, die Angelegenheit gründlich zu prüfen.
Mit freundlichen Grüßen.
Returns policy is misleading
Returns policy is misleading. Says a courier will come to your home and you don’t need a printer. When I tried to return there was no other option than taking to Royal Mail depot which only opens 2 hrs a day, paying £5 plus charge and you have to print your own label. Sent complaint into Customer Service and they replied in a different language. After getting message translated by google it read, this is the only option for the UK. Should be clear in returns policy and as return address on label is Hounslow and everything else on website is in English it is strange that customer service can’t reply in English to a message they have read and clearly understood. Very poor service! Avoid
17 June 2025
Unprompted review
Reply from Esdemarca.com
Hello, we sincerely apologize for the inconvenience you experienced with the returns process.
Our goal is to make returns easy at all times, and for the UK, the current option requires shipping via Royal Mail. We understand that time constraints and the need to print the label may have been inconvenient, and we are forwarding your comment to continue improving this process.
We also regret that the automatic response was not sent in English. We are working to make communication clearer and more tailored to the customer's language.
We appreciate your feedback, as it helps us identify areas for improvement.
Best regards,
The Esdemarca team
Appalling returns process
Where do I start?
I ordered some trainers that were due to be delivered and the delivery guy only had to wait five seconds for my boyfriend to answer the door, but he didn't. I asked for the parcel to be delivered the a nearby Hermes place, which was an option offered, but that got ignored.
It was confirmed that the return was done and they had received the parcel, yet I still haven't got the payment information with Klarna but I am still going to be charged for the delivery and the return.
I see how this company makes money and it's the only company I've dealt with where I still have to pay delivery charges even though my request, which was offered to be, was ignored!
Terrible customer service, terrible returns policy.
16 June 2025
Unprompted review
Reply from Esdemarca.com
Hello! We're sorry that your experience wasn't what you expected. We'd like to better understand what happened and see how we can help you resolve any issues you may have encountered. Please contact us at consultas@esdemarca.com so we can review your case and offer you a solution. We want to make sure you have the best possible experience with us. We hope to regain your trust. Best regards.
Return Instructions hopeless
Return Instructions hopeless. Returning a parcel to a collection point with no instuction/label as to it's required destination plus no internal documentation to indicate where the refund is due.
14 June 2025
Unprompted review
Reply from Esdemarca.com
Hello! We're sorry that your experience wasn't what you expected. We'd like to better understand what happened and see how we can help you resolve any issues you may have encountered. Please contact us at consultas@esdemarca.com so we can review your case and offer you a solution. We want to make sure you have the best possible experience with us. We hope to regain your trust. Best regards.
Very good experience with Esdemarca
I had a very good experience; shopping online with Esdemarca. I ordered a pair of Sketchers, which were the best available price online. My expected delivery date was 11th June. When they didn't arrive and I couldn't see any progress on the tracking site, I contacted Esdemarca by email and by Query. Within a few hours I had an informative reply. And sure enough they arrived perfectly packaged the next day. I am very impressed with the product and the customer service. Thank you.
12 June 2025
Unprompted review
Being ignored on my missing refund
Literally being ignored for weeks. I have returned my items following their process and I’ve asked to confirm they’ve been received their end as my end says it has. Appreciate the refund takes time but I have had radio silence on all my emails. Not filling me with confidence when the return is around £250!!!
11 June 2025
Unprompted review
Reply from Esdemarca.com
Hello Harriet,
We sincerely regret the lack of response and the concern this situation has caused you. We fully understand your frustration, especially given the amount involved in your return.
We want to confirm that we have already contacted you via email to provide you with the latest updates on your return. Our goal is to ensure you feel supported and reassured throughout the entire process.
If you still have any questions or need further details, please don’t hesitate to get in touch with us. You can reach us by phone at +34 917 697 217 or by email at consultas@esdemarca.com.
Thank you for your patience and trust. We’re here to help you.
Sincerely,
The Esdemarca Team
I was really apprehensive about…
I was really apprehensive about ordering on this website, based on the reviews, but I really wanted the shoes that I finally ordered. I took care to order via PayPal to give me more protection. Once I ordered the item, I received a message from the website saying to check the delivery, to take photos, if the package is damaged or looks untoward. The delivery was a little later in the day than expected, but to my joy, the shoes are perfect. The box got a little squashed in transit, but I am absolutely delighted with my purchase. So, the shoes were a great price, the delivery was received 5 days after the online order, and the delivery estimate was on time. Thank you Esdemarca.
9 June 2025
Unprompted review
The customer service is truly awful
Did not receive my item and reported to them. The played me off for 1 month and replied we cannot help you. The customer service is truly awful !!!. All the negative reviews are correct DON NOT BUY FROM HERE. They don't care for you. It is a total fraud company. I highly do not recommend to buy anything from that website, when if an issue apprears it’s gonna be difficult to sort it. They are a heartless organisation and having to use SECTION 75 of my credit card to get my money back.
All the negative review there are true don't buy from them. There post all over Tiktok on them as a fruad company. Had they been in UK trading standards would have closed them down.
AVOID at ANY COST if you want to save yourself the hassle and your money.
9 May 2025
Unprompted review
Reply from Esdemarca.com
Hi Sanjeev,
We’re truly sorry to read about your experience and completely understand your frustration. At Esdemarca, we take any issue very seriously, and we sincerely regret that you’ve had this impression of our service.
We’d like to review your case in detail to fully understand what happened and provide you with a clear and fair response. Please get in touch with us by emailing consultas@esdemarca.com or calling +34 917 697 217. We’ll be happy to assist you and find the best possible solution together.
Thank you for sharing your experience, and once again, our sincere apologies for the inconvenience. We're here to listen and help.
Best regards,
The Esdemarca Team
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