5 star service - ordered on website 21/11 from the UK. My Hispanitas shoes & bag were ready for collection from the local UK post office on 27/11. Not expected until 1/12. Regular updates received tr... See more
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The zip puller of the Ralph Lauren Down jacket came off at the first use. I returned the product on 20 April as they advised and they received it on 22 April as per the royal mail tracking site. No re... See more
Company replied
Amazing prices and a trusted retailer. Communication is a bit sparse while they organise the delivery, but once the package gets on the road, you're notified and given tracking details. I'll definite... See more
I had a very good experience; shopping online with Esdemarca. I ordered a pair of Sketchers, which were the best available price online. My expected delivery date was 11th June. When they didn't arriv... See more
Company details
About Esdemarca.com
Written by the company
About Esdemarca
At Esdemarca, we celebrate fashion as a form of art and self-expression, becoming an essential partner for those looking to define their style.
As a leading ecommerce platform, we combine a sharp focus on the latest trends with an authentic and close relationship with our customers. Our permanent catalog features iconic international brands such as Blauer, GUESS, HUGO BOSS, Liu Jo, Tommy Hilfiger, UGG, Armani, and Calvin Klein, among many others that trust our vision and share our commitment to excellence.
Our mission is clear: to inspire our customers to discover and enhance their best selves through fashion, encapsulated in our claim, “Your partner in fashion.”
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3.9
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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No response to exchange request.
I bought the wrong size.
Have emailed multiple times to request an exchange but have not heard anything.
So terrible after sales service.
28th May Esdemarca did respond to this negative review.
They suggested I return the shoes for a refund, which I have done. They do not exchange good for orders outside Spain.
Hopefully I will get a refund
14 May 2025
Unprompted review
Reply from Esdemarca.com
Hi Patrick,
We're truly sorry for the lack of response and completely understand your frustration. Not receiving support when trying to exchange a size is absolutely not the experience we want to offer at Esdemarca. Please accept our sincere apologies.
We’d like to urgently review your case and provide a solution as soon as possible. Kindly email us again at consultas@esdemarca.com, including your order number, or call us at +34 917 697 217. Our team is here to help and ensure you’re fully satisfied.
Thank you for your patience and for giving us the opportunity to make things right.
Best regards,
Esdemarca team
Bought 2 items
Bought 2 items, too small tried to log into account to return items website and account not available. I have emailed 6 times not getting anywhere need to return for refund . Not sure what else to do
30 April 2025
Unprompted review
Reply from Esdemarca.com
Hello Julie,
We are very sorry for the difficulties you’ve experienced trying to process your return. Please rest assured that we have reviewed your case and have already sent you the necessary instructions to return the items and secure your refund.
If you encounter any further issues or need clarification on any step of the process, please let us know. You can reach us at consultas@esdemarca.com or at +34 917 697 217. We are here to help and ensure everything is resolved quickly and smoothly.
Thank you for your patience and trust.
Best regards,
Esdemarca Team
After one month of sending emails that…
After one month of sending emails that I received a damaged item, still no reply! Customer service is really bad, the handbeg I bought was really expensive and I can not use it. I want my money back! My order nr is: 7288676
15 April 2025
Unprompted review
Reply from Esdemarca.com
Hello Maxime,
We are deeply sorry for all the frustration this situation has caused you. We understand how important it is to receive a quick response when an issue arises, and we sincerely apologize that this was not the case for you.
We want to confirm that we have already processed a free replacement of your item, and we are doing everything possible to ensure you receive it as soon as possible. It is our priority that you are satisfied with your purchase, and we regret that this experience did not meet your expectations from the beginning.
If you have any other questions or need anything else, please let us know. We are here to help.
Thank you for your patience and understanding.
Best regards,
Esdemarca Team
Tried to log in to my account to return…
Tried to log in to my account to return a product but kept saying my email doesn’t exist when it was correct.
Never buying again
22 April 2025
Unprompted review
Reply from Esdemarca.com
Hi Liz,
We’re really sorry to hear about the trouble you had trying to log in. We completely understand how frustrating it must be when you're trying to process a return and encounter these kinds of issues.
It’s possible there was a temporary error or that your account wasn’t fully registered. If you send us an email at consultas@esdemarca.com using the email address you’re trying to log in with, we’ll be happy to help you sort it out and process your return without any hassle.
We’re truly sorry this experience affected your trust in us. We want you to feel supported and well taken care of at all times, and we're here to help with anything you need.
Thank you for sharing this with us and helping us improve.
Best regards,
Esdemarca Team
Excellent experience
Excellent experience. I've ordered a pair of shoes to Ireland 7 days ago and delivery was quick, shoes are lovely and brand new (never used as sb mentioned sth like this before). Can't say a bad word. Thank you 😀 xx
16 April 2025
Unprompted review
Absolutely delighted …
Absolutely delighted with the two pairs of leather sandals purchased on 2 April.
Delivery was much quicker than expected. I’d been given an estimated delivery date of 22 April but my parcel arrived with me in the UK on the 12th.
The Brighton Pink sandals are extremely comfortable, as are the Malaga Orange sandals. And they look the business too! A very happy customer. Thank you. 😊
12 April 2025
Unprompted review
Its different
Its different. The delivery takes longer and no market standard delivery messaging, but you get good offers!
8 April 2025
Unprompted review
My 2nd order from Esdemarca
My 2nd order from Esdemarca, top quality clothing for great prices, delivery to U.K. was 6 days from moment of placing the order, Very Happy and I will continue to buy clothing from Esdemarca. Thanks
6 April 2025
Unprompted review
Returned trainers
I have had an ongoing issue with this company since beginning of March when I returned a pair of trainers (never worn). After 2 weeks, due to incorrect labelling and numerous emails I had to track the trainers down myself and forwarded them back with correct labelling to the Netherlands. I had post office tracking and they arrived last week. They've finally got back to me saying it's going to be 15-20 days for return of monies to my account. After all the hassle trying to initially get trainers back from courier company they're now saying they have to wait for the trainers to be checked! Never again
2 April 2025
Unprompted review
Reply from Esdemarca.com
Hello Karen,
First of all, we're so sorry for the ordeal you've had with this return.
At Esdemarca, we always try to make everything easy and quick, but it's clear that in your case, it wasn't, and the delivery of your order to our warehouse is taking a while.
We see that our customer service team is in urgent contact with the shipping company to ensure they deliver your order as soon as possible. Once we have it, we will immediately process the refund and inform you so you can review your account.
Thank you for your patience and for sharing your experience. We want to improve and prevent this from happening to more customers.
Best regards, and I hope to see you again soon! 🧡
Order never arrived
Ordered some trainers in February… we are now nearly in April and I do not have them.
I have contacted customer support and just keep being sent forms to fill in.
13 February 2025
Unprompted review
Reply from Esdemarca.com
Hi Emily,
We’re truly sorry for the situation you’re experiencing. We completely understand your frustration, and we sincerely regret that the process has taken so long. This is not the experience we want you to have with us.
Please know that we’ve already reached out to you directly to offer a definitive solution to this issue. We hope to resolve it with you in the best possible way.
If you need any additional information or prefer to speak with us directly, you can reach us at +34 917697217 or by email at consultas@esdemarca.com.
Thank you for your patience and for giving us the opportunity to make things right.
Best regards,
Esdemarca Team
#7253376 order number
I made an order 2 weeks ago and today received an email that my order has been canceled! Tried to contact them by phone but the operator did not speak English! No information about my refund! I want to know when will I get my refund but cannot contact anyone! There’s still no reply from them
24 March 2025
Unprompted review
Reply from Esdemarca.com
Hello Suzanna,
We sincerely regret what happened with your order and completely understand your frustration. We apologize for the lack of communication and any inconvenience this may have caused you.
Please know that we have already reached out to you to provide all the details regarding your order and to ensure this situation is resolved quickly and satisfactorily.
At Esdemarca, we work every day to offer excellent service, and we’re truly sorry for not meeting your expectations on this occasion. We genuinely appreciate your patience and want to assure you that we are doing everything we can to resolve this issue.
We remain at your disposal for any further questions you may have.
Best regards,
The Esdemarca Team
Poor quality and used shoe sent
Poor quality and used shoe sent , returned back !!
26 February 2025
Unprompted review
Reply from Esdemarca.com
Hello Sandy,
We sincerely apologize for what happened, and we’re truly sorry for any inconvenience you may have experienced with your order. At Esdemarca, we work every day to offer high-quality items and a level of service that meets your expectations, so feedback like yours is especially concerning to us.
Please rest assured that this type of situation does not reflect our usual standards, and we would like to review it with you personally to provide an appropriate solution.
Feel free to contact our customer service team by calling +34 917 697 217 or emailing us at consultas@esdemarca.com. We’ll be happy to assist you and resolve any issue as soon as possible.
Thank you for your feedback—it helps us continue to improve.
Best regards,
The Esdemarca Team
I have tried to contact customer…
I have tried to contact customer services to return a faulty product which I am unable to do via the website for over 2 weeks now. No reply whatsoever! numerous emails sent! please don't order from this site as clearly they do not value customer service and it's looking like I won't get a refund for a faulty item. avoid
17 March 2025
Unprompted review
Reply from Esdemarca.com
Hello Stephanie,
We are very sorry for the experience you’ve had with your return. We understand how frustrating it can be not to receive a timely response, and we sincerely apologize for any inconvenience this may have caused you.
We want to assure you that our team has already reached out to you to resolve the issue as soon as possible. If you still need assistance, please don’t hesitate to call us at +34 917 697 217 or email us at consultas@esdemarca.com.
We are here to help and ensure that your case is resolved in the best possible way. Thank you for your patience and for sharing your experience with us!
Best regards,
Esdemarca Team
Refused return of unwearably uncomfortable boots
Bought 2 pairs of boots, liked one pair but wanted to return the other as they were so uncomfortable I wasn't able to wear them - the ankle support was an awkward shape and would dig into my ankles. They refused a return because "I'd worn them'.
16 January 2025
Unprompted review
Reply from Esdemarca.com
Hello Melissa,
We're sorry to hear that one of the pairs of boots didn't meet your expectations. Our goal is for you to be completely satisfied with your purchase, which is why we previously reached out to offer you an exchange for another item. Since we didn't receive a response, we want to remind you that we're still here to help.
Please feel free to contact us again so we can review your case and find the best solution for you. You can call us at +34 917 697 217 or email us at consultas@esdemarca.com. We’ll be happy to assist you.
We look forward to your response.
Best regards,
Esdemarca Team
This is regarding order number 7239550 …
This is regarding order number 7239550 The trainers are far too small for a Size 37 and I need to send them back. I would also like a refund as I do not trust the Size 37 in these trainers and do not think any of the other sizes would fit me.
There does not seem to be any facility to send them back so could you please inform me on how to send them back please
Although you say you have replied with a label, there is no email from you?????
Also when I write to your email, it has come back twice with not sent messages
9 March 2025
Unprompted review
Reply from Esdemarca.com
Hello Eleanor,
Thank you for reaching out. We’re sorry to hear that the trainers didn’t fit as expected. We completely understand your concern.
We have already sent you the return label and instructions to make the return process as easy as possible. Please check your email for the details, and if you have any questions or need further assistance, feel free to let us know—we’re happy to help!
Once we receive the item back at our warehouse, we will process your refund as quickly as possible.
Thanks for your patience and for shopping with us. We hope to see you again soon!
Best regards,
Esdemarca Team
Esdermarca business practices are questionable
I purchased a black down jacket (brand: Guess) from Esdemarca on January 25th. Upon receiving the item, I returned it due to defects: scratches and dents on the belt buckle. The return was delivered on February 13th, and I have provided the shipment tracking link and delivery confirmation as proof.
However, I have not received a refund yet. When I inquire about the status, I am told that the shipment company has not delivered the package and that I will be contacted "soon." Could you please clarify what "soon" means in this context? It seems that "soon" translates to "next century" in your case.
You mentioned that the delay is due to the shipment company, not me. I followed all the return procedures correctly, and I am entitled to get the full refund without further delay.
I have sent several messages, but I have not received any responses. This lack of communication is highly offensive, frustrating and unprofessional. After reviewing other customer feedback, it seems that your business practices are questionable.
I request an immediate update and resolution to this matter.
11 March 2025
Unprompted review
Reply from Esdemarca.com
Hello!
We fully understand your frustration and are deeply sorry for the lack of communication during this process. We want to assure you that this is not the experience we're looking for, and that we're here to resolve it as quickly as possible.
In order to urgently review your case, could you please provide your order number? This way, we can track the return and give you a clear answer about the refund status. You can contact us by email at consultas@esdemarca.com or by contacting customer service in the customer area.
We appreciate your patience and are committed to providing you with an update as soon as possible. We want to resolve this with you as best we can.
We look forward to your response.
Best regards,
Excellent products and great value.
6 February 2025
Unprompted review
The best online store
I really appreciate buying my clothes on Esdemarca. The deliveries are always fast and the products are great. Moreover, they have (by far) the best prices and a lot of promotions. It makes me addicted to shopping ^^
22 February 2025
Unprompted review
Don't Expect Quick Delivery....
Nice item (white jumper) but in the time it took to receive it a lamb could have been born and grown up and its wool gathered to make the jumper.
Far too slow.
13 February 2025
Unprompted review
Reply from Esdemarca.com
We are deeply sorry that you experienced our new trading service without any positive side. We carefully analyzed the solution to implement effective solutions. -Sara from Esdemarca.
Great experience
Great experience!
Very fast delivery to Denmark.
I ordered Skechers Uno sneakers on sale and they are great.
Definitely a recommendation from my side.
Xoxo
13 February 2025
Unprompted review
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