Most trains arrived on time. However, the train that was delayed prevented needed connection to arrive at destination. As a result, plans got cancelled and was unable to use 1 of the 5 passes include... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process of getting the right pass is pretty seamless. However, the British rail system kiosks still can't read the QR codes, and you have to find a guard to let you in and one to let you out. Th... See more
Company replied
I thought the I talisman rail system was better. Need to improve big city connections. Had a problem with a connection going to Colmar no one to ask what was going on got there in time but no train sh... See more
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Most of my train journeys were all right. But due to delays of train arrivals I nearly missed connecting trains three or four times. I managed to catch up with the lost time but it was very stressful... See more
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Company details
Written by the company
Whether you like to explore one country in depth or discover multiple destinations, plan in advance or let the rails take you, visit popular spots or journey through off-the-beaten-track towns – Eurail has the perfect Pass for you!
Travel Europe by Train with Eurail
Written by the company
- Explore
- See world-famous sites and hidden gems.
- Enjoy
- Watch Europe’s landscapes and vivid scenery change by the minute, right outside your train window.
- Experience
- Plan the trip of a lifetime, choose a Eurail Pass and enjoy train travel in Europe!
Find your perfect pass using our pass finder!
Choose your Pass
Discover thousands of European destinations using just 1 rail pass! We provide customer support 24/7 in your Language.
Contact info
3.8
Great
6k reviews
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The app was easy to use
The app was easy to use, there was just one time in Italy where I hit a time window limitation that wouldn't let me get a ticket when I wanted it... almost disrupted our plans, but we figured it out.
4 January 2026
Reply from Eurail
Dear David,
We're glad the app was easy to use! We appreciate your feedback regarding the time window limitation you experienced in Italy. We'll investigate this to improve our service. Thanks for sharing your experience.
Kind regards,
Social & Community Care Team
Eurail
Our Eurail pass was easy to purchase…
Our Eurail pass was easy to purchase and easy to use.
3 January 2026
Reply from Eurail
Dear David,
We're happy to hear that your Eurail Pass purchase and usage were both easy. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
we experienced delayed trip for more…
we experienced delayed trip for more than an hour in Granada to Madrid last Nov. 9, 2025 and we were asked to transfer to another train in Amsterdam on Nov. 18, 2025.
9 November 2025
Reply from Eurail
Dear Belmonte,
Thank you for sharing your experience. We’re sorry to hear about the delays and the unexpected transfer during your journey.
Please submit a request via https://www.eurail.com/en/help/delay-compensation and our Customer Service team will be happy to assist you.
Kind regards,
Social & Community Care Team
Eurail
Don't waste your time; NOT convenient!
Don't waste your time! My wife and i traveled with Eurail as college students and loved it! Boy, have things ever changed, for the worse! While we could use our pass in Italy and Spain for several trips, IT REQUIRED A RESERVATION PRACTICALLY EVERY TIME! We just want to be able to hop on train, with short notice, and head to wherever we feel (like you used to be able to do). But we had to make a reservation, and PAY FOR IT, for PRACTICALLY EVERY TRIP WE WANTED TO TAKE! That may not seem like a big deal, but the app sucked, charged ridiculous fees, and was often inaccurate! That meant we, pretty much, had to go straight to a station each and every time to make a reservation, pay the ridiculous add-on fee, to go anywhere. It would be WAY easier to NOT buy the Eurail and buy individual tickets when you knew where you were going! NOT worth the price, or the HASSLE!
1 September 2025
Unprompted review
Reply from Eurail
Dear Sean,
We’re very sorry to hear how disappointing this experience was compared to your earlier travels. We understand how frustrating it can be when flexibility feels limited due to mandatory reservations, added fees, and app difficulties. Your feedback reflects a significant change in expectations and is valuable in understanding how the experience can feel today.
Kind regards,
Social & Community Care Team
Eurail
Great value for money
Great value for money. Trains on time, very clean with good toilets
1 January 2026
Reply from Eurail
Dear María,
We're happy to hear that you found our Pass a great value! We appreciate your positive feedback during your Eurail trip with the trains' punctuality and cleanliness.
Kind regards,
Social & Community Care Team
Eurail
No matter where we travelled the…
No matter where we travelled the process was easy and all travel went very well. No issues encountered at all.
2 January 2026
Reply from Eurail
Dear Jane,
We're happy to hear that your travels went smoothly and that you found the process easy, no matter where you went. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Not sure if the pass is worth its cost…
While it’s nice to have the pass there are too many trips that say “your pass is not valid on this trip”. Also, having to pay an additional cost for seats, and sometimes a supplement, on most trains is ridiculous with the already expensive pass costs! Quite a few trips we had to manually enter the details of the train/times after finding different options on the train operators website than what was available on the eurail app. It does get somewhat confusing and needs to be more user friendly. FYI rail Europe is a great website to utilize for finding/booking seats at a much lower cost.
28 December 2025
Reply from Eurail
Dear Debj,
Thank you for your honest feedback. We understand how confusing and frustrating it can be when Pass validity, supplements, and seat reservations aren’t clear.
Your experience with manually entering trips and using external sites for reservations highlights important usability challenges, which we appreciate you sharing.
Kind regards,
Social & Community Care Team
Eurail
Absolutely brilliant 👏
Absolutely brilliant 👏
Helped from start to finish!
11 December 2025
Unprompted review
Reply from Eurail
Dear Ben,
We're happy to hear that we provided brilliant assistance and helped you throughout the entire process. We appreciate your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Do not buy Eurail pass
Do not for 1 minute believe the positive reviews, they must be sponsored or manipulated. Eurail.passes are a nightmare to use unless you enjoy spending hours trying to make a booking. Then you find various problems such as: Not available on this network / something went wrong please try later / no reservations available on your date. Or simply the app just sits down and does nothing. If you want a journey using 2 different operators just forget it. The help chat line bot is a nightmare / useless unless you are happy messing with your devices settings or can follow meaningless instructions that dont work anyway. I finished up only able to use 5 days of a 15 day pass, the only way I could book one essential trip was to go direct to the operator and pay full price or in other words pay twice for the same journey. All in all I wasted about 1,600 dollars on 2 passes. Never again. Be warned !
1 January 2026
Unprompted review
Reply from Eurail
Dear Mark,
We’re very sorry to hear about your experience and how frustrating it was. We understand how upsetting it can be when bookings fail, the app doesn’t respond, and you’re forced to pay twice for essential journeys. Your detailed feedback clearly highlights areas where the experience fell short. Thank you for sharing this so openly.
Kind regards,
Social & Community Care Team
Eurail
Flexibility
31 December 2025
Reply from Eurail
Dear Customer,
Thank you for your review! We’re glad you appreciated the flexibility the Eurail Pass offers and thank you for choosing Eurail.
Kind regards,
Social & Community Care Team
Eurail
Over crowding
We caught several ICE trains. Generally speaking they were running late. We caught a lot of regional trains, although they were on time they were totally over crowded. We were stepping over people to get to first class. Not a pleasant experience.
31 December 2025
Reply from Eurail
Dear Gordon,
Thank you for sharing your experience. We understand how delays and overcrowding, especially on busy regional and high-speed trains, can significantly impact comfort, even in first class. Your feedback highlights challenges that many travellers face, and we appreciate you taking the time to share it.
Kind regards,
Social & Community Care Team
Eurail
Reply from Eurail
Dear Jer,
We're glad you found our Pass dependable and flexible for your desired destinations. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
1ST CLASS IS GREAT. LUGGAGE SECURITY IS A WORRY
The great rides and seeing Europe quickly. ICE trains in Germany no longer a smooth ride.
2 December 2025
Unprompted review
Reply from Eurail
Dear Customer,
We’re glad to hear you enjoyed exploring Europe and the train journeys with your Eurail Pass. We’re sorry to learn that part of your trip in Germany wasn’t as smooth as expected, but we hope you were still able to enjoy the rest of your Eurail journey.
Kind regards,
Social & Community Care Team
Eurail
Purchase flexi pass is more practical.
I had long journey travelling Nordic countries. The flexi eurail pass is very practical & convienent. I can easily plan, book the ticket when I decided the day I want to have a train ride.
30 December 2025
Reply from Eurail
Dear Customer,
We're happy to hear that our flexi Eurail Pass made your Nordic trip planning so convenient. Thank you for sharing your positive experience with us!
Kind regards,
Social & Community Care Team
Eurail
Eurail Experience
We had a great time riding the trains in Germany! We rode both ICE and Regional trains so we had the full experience. All the trains were comfortable, lots of legroom and space for our luggage. We highly recommend riding the rails through Europe!!
30 December 2025
Reply from Eurail
Dear Gina,
We're happy to hear that you had a great time riding the ICE and Regional trains in Germany during your Eurail trip! We're glad you found the trains comfortable. Thank you for recommending train travel through Europe!
Kind regards,
Social & Community Care Team
Eurail
The app and process was not intuitive
The app and process was not intuitive. I thought the costs was acceptable but the directions and clarity of the process to manage the tickets and trips was annoying. It would have been much more simple to use a single QR code for the entire trip vs having to save trips to be activated on each leg of the journey.
30 December 2025
Reply from Eurail
Dear Urso,
Thank you for sharing your feedback. We understand how confusing and frustrating the process can be when it isn’t intuitive. Your suggestion is very valuable, as simplicity and clarity are essential for a smooth travel experience. We truly appreciate you taking the time to share your thoughts.
Kind regards,
Social & Community Care Team
Eurail
We had a multi day pass
We had a multi day pass, visited multiple cities throughout Germany. Pass was easy to use and very flexible. Highly recommend.
30 December 2025
Reply from Eurail
Dear Customer,
We're happy to hear that our Pass was easy to use and flexible for your multi-city travels throughout Germany. Thank you for your positive feedback and recommendation!
Kind regards,
Social & Community Care Team
Eurail
Headache free travelling!
Headache free travelling! It was amazing to know that Eurail's extensive coverage of European railways had us covered nearly everywhere we wanted to go. When I revisit Europe, I will definitely be revisiting Eurail's train plans!
5 June 2025
Reply from Eurail
Dear Ryan,
We're happy to hear that our extensive rail coverage made your Eurail trips headache-free! It's great to know you found our train plans helpful and plan to use them again. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
pass is a great value
the trip planner is very useful and convenient. the pass allowed me to have lots of flexibility and nearly every single route was covered. it was a great value
29 November 2025
Reply from Eurail
Dear Alho,
We're happy to hear that our trip planner and Pass provided convenience and flexibility for you. It's great to know you found it a valuable experience. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Made booking trains in germany and…
Made booking trains in germany and austria so easy even at the very last moment.
30 December 2025
Reply from Eurail
Dear Subramaniam,
Thank you for your positive review! We’re glad the Pass made booking trains in Germany and Austria easy, even at the very last moment. Flexibility like this is one of the key benefits of the Pass.
Kind regards,
Social & Community Care Team
Eurail
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