Most trains arrived on time. However, the train that was delayed prevented needed connection to arrive at destination. As a result, plans got cancelled and was unable to use 1 of the 5 passes include... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process of getting the right pass is pretty seamless. However, the British rail system kiosks still can't read the QR codes, and you have to find a guard to let you in and one to let you out. Th... See more
Company replied
I thought the I talisman rail system was better. Need to improve big city connections. Had a problem with a connection going to Colmar no one to ask what was going on got there in time but no train sh... See more
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Most of my train journeys were all right. But due to delays of train arrivals I nearly missed connecting trains three or four times. I managed to catch up with the lost time but it was very stressful... See more
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Company details
Written by the company
Whether you like to explore one country in depth or discover multiple destinations, plan in advance or let the rails take you, visit popular spots or journey through off-the-beaten-track towns – Eurail has the perfect Pass for you!
Travel Europe by Train with Eurail
Written by the company
- Explore
- See world-famous sites and hidden gems.
- Enjoy
- Watch Europe’s landscapes and vivid scenery change by the minute, right outside your train window.
- Experience
- Plan the trip of a lifetime, choose a Eurail Pass and enjoy train travel in Europe!
Find your perfect pass using our pass finder!
Choose your Pass
Discover thousands of European destinations using just 1 rail pass! We provide customer support 24/7 in your Language.
Contact info
3.8
Great
6k reviews
Asks customers to review
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they allowed hackers to steal my personal data
The company admitted to having lost ALL MY PERSONAL DATA to hackers. Data which they shouldn't even have had anymore at the time, and which they should have thoroughly protected. This company is CRAZY INCOMPETENT and thus DANGERGOUS to anyone working with them.
14 January 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible would not recommend
Horrible would not recommend.
Times and platforms for trains/busses were not accurate, no updates occurred in app. The only good thing was that I could book a new train in the app but the train numbers did not correspond with screens at train station. Overall very confusing and not easy to use.
1 December 2025
Reply from Eurail
Dear Blommel,
We’re very sorry to hear about your frustrating experience, and we understand how confusing and stressful this must have been during your trip. While we strive to provide accurate and up-to-date information, train schedule can sometimes change at short notice and are ultimately controlled by the railway operators.
That said, your feedback about unclear information and discrepancies between station screens and the app is important, and we fully acknowledge how this impacted your journey. We truly appreciate you sharing this, as it helps us identify where improvements are needed to make the experience clearer and more reliable for travellers.
Kind regards,
Social & Community Care Team
Eurail
Recent Security Beach
Recent Security Beach.
Hackers have stolen this data:
dentity information: first name, last name, date of birth, gender;
Contact information: email address, home address, telephone number, if provided;
Passport information: passport number, country of issue and expiration date (not including copies of the documents).
13 January 2026
Unprompted review
If you want flexibility, Eurail is for you!
I travelled from Australia, and went to many major European cities, and I wanted to plan ahead.
Good stuff: ease of use: the app was easy to use (when we needed to show our tickets) and worked well overseas.
Not so great stuff: poor interfacing. The website and the phone app don't connect, so when you go through planning a trip online and expect it to show up on your phone app (even though it's the same login and account) it won't.
Planning ahead is difficult: i booked several trains seperately as it looked like they weren't on the Eurail program, but i was likely just trying to book them too soon. or, the eurail program showed far fewer trains per day, than what the reality on the day was, making us choose and book around certain trains, when it wasn't particularly necessary.
Given that the Eurail covers no local trains, just major cities, I don't think I really needed it for my trip, i would have been better off just booking tickets directly through any other app. but if you know you want to travel to/from lots of major cities, and you might just add in day trips whenever you feel like it, then Eurail is for you!
6 January 2026
Reply from Eurail
Dear Tiffany,
Thank you for sharing such a thoughtful and detailed review. We’re glad to hear that you valued the flexibility of the Eurail Pass and found the app useful during your travels, especially while visiting multiple major cities.
We also appreciate your honest feedback regarding planning ahead and the differences between the website and the app. Train availability can vary depending on booking windows and railway providers, which can sometimes make early planning more challenging. Your insights are extremely helpful and allow us to keep improving both our tools and the overall planning experience for future travellers.
Kind regards,
Social & Community Care Team
Eurail
Customer service dreadful
Customer service dreadful, no phone number, AI reply no consideration given to customer loyalty.
Despite requesting my complaint be expedited to management this request refused. Tried to email CEO Carlo Boselli - he chooses not to give email or contact.
Due to technical issues with site unable to buy 4th pass within 25% offer period (previously spent €3000).
9 January 2026
Unprompted review
Reply from Eurail
Dear Fiona,
We’re very sorry to read about your experience and understand how disappointing this situation has been, especially given your long-standing loyalty. We can confirm that your case is currently under active review and that communication was temporarily paused while the issue was being investigated and mitigated. We kindly ask for your patience and to keep an eye on your inbox for further updates.
Kind regards,
Social & Community Care Team
Eurail
Absolutely smooth
Absolutely smooth . Especially the rail planner app - extremely helpful with useful suggestions for sightseeing and food choices .
6 December 2025
Reply from Eurail
Dear Ranganathan,
We're happy to hear that you had a smooth experience while travelling with the Eurail Pass! It's great the Rail Planner app, with its sightseeing and food suggestions, was helpful for you. Thank you for your positive feedback.
Kind regards,
Social & Community Care Team
Eurail
Pretty seamless
Pretty seamless. App was a bit glitchy at times but we had a great trip
3 January 2026
Reply from Eurail
Dear Green,
We're glad you had a great trip! We apologize for the app glitches and we'll work to improve the experience. Thanks for your feedback.
Kind regards,
St. K
Eurail
Having travelled through Europe last…
Having travelled through Europe last year using individually purchased tickets, I found eurail passes did not afford any advantage, either financially or convenience. We even paid a €50 fine each, on our third day of travel for not activating the travel day (having not known to do this, and not been challenged on it prior to this day).
5 January 2026
Reply from Eurail
Dear Customer,
We appreciate you sharing your experience. We're sorry to hear that the Pass didn't offer you the value or convenience you expected, and that you incurred a fine due to unclear activation procedures. We'll review our communication regarding travel day activation to prevent similar issues.
Kind regards,
St. K
Eurail
A Must Have for Euro Travel
This was a great app and saved us loads of money. The functionality and ease of use was great. My only feedback would be to try and include the ability to do seat selection or at least have a preferred seating checklist so there’s a chance you get what you’re looking for. Too many times we were put in the quiet cart with our 6 month old baby, lol!
6 January 2026
Reply from Eurail
Dear Traveller Man,
We’re glad to hear that the Pass was easy to use and helped you save money. Thank you as well for your suggestion regarding seat selection preferences. Your feedback is valuable and helps highlight areas where the experience can be improved.
Kind regards,
Social & Community Care Team
Eurail
The trains broke down on all of our…don’t take trains
The trains broke down on all of our journeys
6 January 2026
Reply from Eurail
Dear Linim,
We’re sorry to hear this impacted your journey. Train breakdowns are understandably very frustrating. While train operations and technical issues are managed by the railway companies themselves, we fully appreciate how disruptive this feels when it happens repeatedly. Thank you for taking the time to share your experience.
Kind regards,
Social & Community Care Team
Eurail
Reply from Eurail
Dear Joe,
We're happy to hear that scheduling trips was easy, even on short notice. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
We purchased the 7 day first class…
We purchased the 7 day first class tickets to explore different Christmas markets throughout Europe. The pass was perfect for us. So convenient and easy to use. The only hiccup occurred when I accidentally booked the wrong day for a required reservation seat. You could not edit it on line and it took quite sometime to speak with a representative to make the adjustment.
4 December 2025
Reply from Eurail
Dear Sunshine,
We're happy to hear that the Pass was perfect for your Christmas market exploration! We appreciate your feedback regarding the difficulty you experienced when correcting your seat reservation. We'll certainly look into how we can improve this process for our customers.
Kind regards,
Social & Community Care Team
Eurail
Had a great experience with Eurail
Had a great experience with Eurail. Almost all of the trains were covered and highly recommended.
5 January 2026
Reply from Eurail
Dear Umar,
We're happy to hear that you had a great experience with Eurail! We appreciate your recommendation and are glad almost all trains met your needs. Thank you!
Kind regards,
Social & Community Care Team
Eurail
Easy to use and loved the flexibility
4 January 2026
Reply from Eurail
Dear Customer,
We're glad you found the Pass easy to use and appreciate the flexibility. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Reply from Eurail
Dear Eva,
We're glad you found the train nice and enjoyed your Eurail trip! Thank you for taking the time to let us know about your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
I am happy because I completed most of…
I am happy because I completed most of my journeys as planned, It was good because I revisited some places I visited nearly 50 years ago.
I noted with surprise for the big change from paper pass to the digital one. But it took quite a while to adapt myself to this change.
30 October 2025
Unprompted review
Reply from Eurail
Dear Peter,
We're happy to hear that you completed most of your journeys as planned and revisited memorable places. We acknowledge that adapting to the digital pass took time, and we appreciate your feedback.
Kind regards,
St. K
Eurail
Most of my train journeys were all going as scheduled. But there were more delays than I expected,
Most of my train journeys were all right. But due to delays of train arrivals I nearly missed connecting trains three or four times. I managed to catch up with the lost time but it was very stressful because If I failed to get the connecting, I would be stranded in Hamburg, Munich or Cologne. The worst was a cancelled Eurostar journey from Cologne to London. I was obliged to postpone my journey to a following day and pay one extra night in Cologne.
1 January 2026
Reply from Eurail
Dear Peter,
Thank you for your feedback. We’re sorry to hear about the stress caused by the train delays and the Eurostar cancellation. Having to nearly miss connections and postpone your journey must have been very frustrating. Please contact our customer service team so we can review your situation and see how we can assist you further.
Kind regards,
Social & Community Care Team
Eurail
App was easy to use
App was easy to use. There were so many trains available made planning my trips super easy.
27 December 2025
Reply from Eurail
Dear Jean,
We're happy our app was easy to use and that you found many trains available, making trip planning super easy. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Problems with iPhone app
I have an IPhone and adding trips to the inter rail app and connecting them and to the pass was frustratingly difficult. It would not get a ticket. However my wife was using an android phone and had fewer difficulties. Even staff on the trains could not obtain a ticket for me. After trying various combinations I somehow managed to get a ticket but cannot recall how.
4 January 2026
Reply from Eurail
Dear Customer,
Thank you for sharing your experience. We’re sorry to hear how frustrating this was, especially when travelling with different devices. While the app should work equally across platforms, we recognise that technical inconsistencies can be stressful, particularly when even onboard staff could not immediately assist.
Your feedback is valuable and helps highlight where improvements are needed.
Kind regards,
Social & Community Care Team
Eurail
It took a lot to find the routine of…
It took a lot to find the routine of getting to the QR code for the conductors.
Seems over complicated to me.
Some conductors helped and some didn’t.
3 December 2025
Reply from Eurail
Dear Bonnie,
Thank you for your feedback. We understand how finding and activating the QR code can feel complicated at first, especially during busy travel moments. While many travellers get used to the flow over time, consistency in onboard assistance is important. We appreciate you sharing this insight.
Kind regards,
Social & Community Care Team
Eurail
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