I don't know where to begin. Confused employees, poor service & slow to action. Many mistakes were made which meant I had to pay for another covid test at the airport. They also charge you, for refunding you! Avoid at all costs. Indefensible

Not responding to emails and results were very late and not reflected to the price at all.

Not helpful deductions made when apply for refund

Complaint number EFC-0194.
Probably are already 6 months....so I still wait.
Please Eurofin don't answer to me anymore, nobody will trust you.

I tried to order a Covid home lateral flow test from the Eurofins website, but my card was declined. I tried again and the same thing happened. Since I needed a test urgently I ordered one elsewhere. A couple of days later I received text messages telling me that two packages from Eurofins were arriving from Royal Mail. I immediately emailed Eurofins telling them that I would be refusing the deliveries, which I did, and I can see from Royal Mail tracking numbers that they were returned. I received no reply from Eurofins to my message on Feb 21st or another one last week. I have no order number as no order was confirmed. My credit card has been charged for both these packages I hope that Eurofins will actually respond to this negative review and ensure that I am refunded. In any case I will not be using them again!

Pleased to see a response and I have completed your online form. I hope it does not take long to receive a refund as I've spent too long chasing Eurofins already!

Eurofins Labo Van Poucke (België). Aangezien de PCR testen toen allemaal nieuw waren in juli 2021, heb ik al hetgeen mis liep zo gelaten: ik ben geen klager. Hoewel ik een gratis testcode had, moest ik toch betalen (55 euro). Dit was niet enkel bij mij zo, maar ik heb het zo gelaten. Nu krijg ik een rappel om opnieuw 55 euro te betalen?! Dit bedrijf kent geen schaamte. Gelukkig heb ik het bewijsstuk van betaling (9 maand geleden!) kunnen terugvinden. Scammers.

Update 14.03.2022

It was not an e-mail to myself, but a generic e-mail sent to ALL customers, giving them the option either to pay, or to send proof that they have paid.
Although they worked by appointment and our turn came fairly early (10 a.m.), an extreme delay had already built up. The reason: the chaotic administrative processing. The (older) clerk had a lot of trouble reading the free codes, and it was not just with me. So I just paid the 50 euros, because I had already waited long enough.
Now, apparently, everyone is asked to transfer the proof of the free code or payment. Fortunately, I still had my proof of payment from 9 months ago. But what if I don't have it any more? Or do you think I would still be able to find the free code (which they could not read) somewhere in the government's application?
I am going to ask the question differently: do you really think you (your employee) would let me take a free test, without a code and without paying?
The fact that after 9 months the choice is given: (re)pay or transfer proof of payment or free test code, is simply questionable. It is also on my mind to take further steps in this regard and to call in the competent authorities (Ministry of Economic Affairs and Health). That your administration runs poorly: that's one thing. But the 'pay' option is just a bit too much, as is the tone of your e-mail, where the request is clearly to 'make your payment'.
Furthermore, the e-mail also states that if payment has already been made, the proof must be transferred. I stand by my opinion that this is scam practice, because first one had to pass the pay desk and only then was the test taken. And again: asking for proof nine months after the fact is legally correct, but practically very questionable, especially for a sum of 50 euros - or some obscure code that was on an application and may have disappeared by the time it was used.

Appalling service, went to Birmingham to have my PCR test in November and was promised my results but never heard anything, emailed the laboratory email several times and had no reply. I had to pay £250 for an urgent test with someone else. Will never use these again. Conned me out of my money

I booked for a test kit to be sent to my home but it was not sent. I followed up with a call and a kit was then sent out but that arrived too late to be of use.
At least the call operator was helpful in sorting our the error.

I took a Boots fit to fly PCR test 17/02/22.
Eurofins returned a POSITIVE result.
A follow up NHS government PCR test on 21/02/22 was negative. Lateral flow tests for 2 years negative.
Boots questioned my result with Eurofins for me, Eurofins state they stand by their result and it’s not wrong.
A recheck of the test would have been the least I expected.

I think the organisation is a criminal set-up. I was charged twice for my my test as well as for my son's test. All 4 debits are reflecting in my account and despite repeated calls for about 2 months, still no traction.

Below is a message I got since 17th January 2022

#UK37_COVID_Administration
Mon, Jan 17, 2:30 AM

Good Morning,

Thank you for contacting Eurofins.

I will request you to call us on 01925980595 between 10:00A.M. to 3:30 P.M. when our accounts team will be working, so that they can investigate this matter for you and get it sorted quickly.

When you call on this number, please request to transfer the call to the second line.

If you have any further queries, please let us know.

Thank you

Kind regards,

Puja | Customer Service Executive | Eurofins Forensic Services

Darwin House Building | 414 Faraday Street | Birchwood Park | Risley | Cheshire | WA3 6FW| +441925980595

The information

I am fuming as me and my daughter only got back half the money we paid for our day 5 test for early release.
Even though it was not our fault we received it a week too late. Totally wasted our money.
Its disgusting.
A full refund should have been given.

Worst service ever. Ordered a fit to fly PCR which I did 70 hours before my flight and postered it. I rang the day before my flight they said they have received it as it was tracked by Royal Mail but I just have to wait for the result. I rang 4 more times until the morning of my flight where they kept saying the same thing. I then received an email saying that the lab hadn’t actually received my sample 😡😡 I asked what the plan of action is so that I can fly - they said there is nothing they can do and I need to seek another test provider, I had 7 hours my flight!!! Then I requested a refunded as no service provided and they said we can give you 1/2 because you’ve used half the service. Utterly ridiculous - AVOID AT ALL COST IF YOU WANT TO GET YOUR FLIGHT

Avoid!! Eurofins decided on 25th February that they will no longer have drop locations for covid pcr tests so therefore I will not be able to send my text back on time (Royal Mail do not collect on Sundays). They took my money knowing that they were to shut down collection points (as pcr tests are of less value to them since restrictions have eased) and will not issue me a refund for the test kit even though it is of no use to me now & I have to buy a new test to travel elsewhere. Stay away from this money grabbing business!

I’m still not over how bad their service is.
I showed up at the place, it was so dirty and the only person there who handed me my test did not wear a mask.
You’re being told you’ll get the result between 24 and 36 hours.
I waited until the 36th hour and still no available certificate. When I called they say there’s a “servor issue”. My flight was in 2 hours. They guaranteed that someone would call me back in 30-40 min. No one did.
I called again when I was asked for the proof of negative PCR at check in and they said “we’re sorry it’s not fixed, and we can’t do anything until managers and supervisors start at 8am” and said yes when I asked “so im going to miss my flight because of you?”
I called after missing my flight to speak to a manager and I was put through 3 different people and each of them asked for my details everytime but I wasn’t escalated.
They refused to let me speak to a manager, and said I’d be called by one in the next 48 hours. That’s all they had to say.
When I started really really being angry they started making up lies that my result was available after 24 hours.
All their calls are recorded - apparently - so they’ll realised they lied.
I feel powerless, and taken advantage of. I still don’t know how to get a refund, or figure out how to get another flight…

There’s a video on YouTube (vegan sausage) where one of the security guards behaves in an absolutely disgusting and appalling manner.

This is a very bad image and representation of the business park.
Somebody should really have a word with this individual in regards to how he conducts himself in public and how he treats visitors to the park.
Absolutely disgraceful.

Billed us twice for test,then we had to chase them for results ,got them at midnight ,travelling that morning ,stressfull and can not contact a person about billing issue ,

Excellent customer service very helpful operator

I got to South Africa a lot and have to do a PCR test before I leave, and don’t live near a big city to do a drive through one. Has always been really stressful with other test providers with results not coming back in time. Eurofins was super quick. Instructions about registration were a bit confusing but other than that, very pleased. Will use again