I book as travelling to America. You cancelled my booking st Stating that you were closing your Cheltenham site. You then offered a test at other facilities of yours such as Edinburgh et cetera. Very poor service. Left me to rush around and try and get a Covid test booked at short notice with providers. Offering a refund is all well and good but you put me through an awful lot of pain and anguish trying to get a test done before I was going to fly.

Would not recommend you to anyone. You could’ve told me this weeks before you close the centre down but continue to accept bookings. Disappointed of Cheltenham.

Can't recommend. I took a fit to fly test at one of their in-person test locations. I didn't get my results on the day of flight. So I had to spend over an hour on the phone to find out what had happened. At first the call handlers didn't want to take any action to even trace the sample. Eventually they could only confirm that they couldn't locate the sample - basically it was lost and no hope for a result in time for my flight. They re-booked me to take a new test. Overall, I had to pay for the fit to fly test, the cost of rebooking my flights and an extra day of leave due to the delay in being able to travel. Contacted their help email address. No response for ten days, so repeat the contact via the web form. Then I get an answer which wasn't relevent to my complaint. No apology or refund the cost of the test. Shocking.
My only advice if you have to use Eurofins is to be prepared that you cannot rely on getting the result you paid for in the time frame required. Make sure you take a picture of the barcode on the sample tube and get a receipt for your test from the centre.

Most worse experience i ever had anywhere..

Paid for VIP test results within 8 hours at Heathrow as flying to USA who require test 1day before.
Received 3/4 of the test results. I phoned multiple times phone kept cutting off when being put through to ‘secondary phone line’ I emailed multiple times to eventually received an email to say they were retesting the sample. I had to book elsewhere as no faith left in this company. Eventually received a positive test result after 11hours, yet the company I rebooked with provided me with a negative result.
Would not recommend and would not use again which is a shame because booking and the app were good. I have now requested a refund.

Danger! The website FAQ says their PCR is nose and throat. In-person I found out it's nose only (and it will say this on the certificate). This is a problem for countries like St Lucia that require nose and throat. Don't make this mistake!

I booked a day 2 pcr test in Heathrow Airport. I specifically booked the drive through option as im not comfortable doing it on myself. It was hard to find the place and once there, there was one (one!) Person which provided me with a do it yourself test. So I had to get off the car, go get the test, test myself (not easy!) And then dropped it in a box. That's not a drive through service. I have been sold something completely different and I feel scammed. Definitely wouldn't recommend.

1 star review isn't low enough - DO NOT USE THIS SERVICE.
Results were not given on time and we therefore completely missed our holiday and still refusing to give us a refund. The woman we spoke to on the helpline was completely rude and unhelpful, hanging up on us and accusing us of posting the test off incorrectly, when they had the test in the lab.

Never tern up my pcr test and I have not received a refund

Placed an order for a 5 day release.
All ok
Test arrived
Then ???? No account so how to register test!!!!
Four days later still not received any notification to acknowledge test!!!
Very poor
A Williams

The worst service ever. They make us call every hours for our result, keep telling us that there is technical issue with System and they are not able to send result.
Also suggested to book test with other company so if the result not received they will not be responsible for any loss. So we paid 280 pound for express test and took lot of stress because of this. I am going to launch official complaint against this company because Govt suggested this company and will request them to remove this company from Govt approved list as well as will request Financial Ombudsman to put penalty and refund our losses.

From Husband

Complaint to Eurofin:
Hi,
I wants to launch official complaint against service i received. I will need not only refund of my test order i placed but also for Express test i booked and stress it give me and my pregnant wife.
Let me start with your Heathrow site which is totally unhygienic, than I received email about my result At 4pm for my test but I wasn't able to view or print my result. I called your customer service, they said wait for 1 hour and result will be available. Than this was their routine answer to us for next 12 hours till midnight.
Last suggestion from Second line support was that if you don't want to loose your flight than book with other company. So at 2 AM in the morning i booked express test for 2 which cost me 240 pound. Than i spoke to your customer advisor / supervisor and all were bad at their job. Rather than resolving issue they behave completely immature.

I can name all the people who i spoke:
Adam - he said refund started
Malani - very rude lady, put us on hold and responded like we are just garbage
Cathi - she was trying to start system, she said result was available and even when we requested her to speak to team she said write us than we will see.
Bell - Second line support, didn't had any clue about system issue. So he said we cant give any timeline and not helpful at all
Usman - suggested to book test with other provider if don't want to loose flight.

to but I want you most senior manager give me call on my mobile number : .
I am taking this complaint to my local MP as well as Financial Ombudsman to take action against your company for putting us under lot of stress plus financial loss.

I need immediate action and rectification from your side.

Thank you

We only received 1 of our antigen tests in time for the flight therefore we had to pay for a drive through one the day before flying. Eurofins did refund the money for the missing test though which I appreciated.

DO NOT USE EUROFINS

Was flying to the West Indies in mid February, so booked a Fit to Fly test with Eurofins. Was really impressed with how easy it was to book and the price. Result came back very quickly, uploaded it to the government website of the country I was teavelling to and I thought I was good to go.

Flight lands at airport in my destination country, and an email flashes up on my phone saying my test had not been accepted because it was just a nasal swab and not throat and nasal. Had to do a rapid flow at the airport which thankfully just took minutes. A few people in my situation on the flight had also used Eurofins. I thought 'Fit to fly test'meant I'd be fit to fly. Clearly not what it says on the tin! I'd never use them again or recommend them to others. Totally rubbish firm.

Terrible. Really difficult website to navigate. Ordered 2 tests, only one came. While speaking to the customer service team they hung up on me twice, transferred me to others as they didn't know what to do. And the worst thing.. they sold my data and now I get cold calls.

We received appalling service from Eurofins. We ordered 2 postal PCR tests which were required 5 days before our departure. The tests were ordered some time before the flights and we have no complaints over the delivery timing which was quick and efficient and allowed us to take the test within good time. However, that was where the good service stopped. We posted our tests back 5 days pre-departure using the 24 hour delivery pre-paid envelope assuming this would give ample time for the tests to arrive in the lab and be processed (the tests were posted on a Wednesday for our Sunday flight). By Saturday our result still read 'pending' and so we contacted the helpline and were told that the tests had arrived in Livingston and were just waiting to be booked in to the lab where they would be processed within an hour. We waited further, in to the afternoon, and still the result read 'pending'. We called again and were told that someone would contact the lab and ensure our tests were expedited but again were told that they were in the right place and we should be assured that once in the lab the time taken to process the results would be less than an hour. Eventually, still with no result, we contacted another customer representative who assured us he would look in to this and call us back. We were contacted after 3PM the day before our early morning flight to be told that in fact the tests were not sat in the lab but remained in the delivery office in Livingston and it would be unlikely that they would be processed now before Monday (one day after our proposed departure). We fortunately were able to book a rapid 3 hour test at a different company but this came at a significant cost (£300).
Clearly the failure in delivery of our tests was the fault of Royal Mail however, given that this is fundamental to the Eurofins model of postal testing I would not advise anyone to use this service in future. The failure to identify the issue and provide us with a reasonable amount of time to seek alternative testing lies solely with the Eurofins customer service team. It was this issue that caused us significant amounts of stress and anxiety as well as ultimately a large financial cost in order for our holiday to proceed as planned.

I haven't got my results and I am traveling tomorrow 8am after taking the test at Tanner Street yesterday

I have ordered a home fit to fly pcr test yesterday at 1pm and still didn’t receive tracking number of a test. My flight is on Thursday and if it won’t arrive today, I will need to book another fit to fly pcr test. :(
Spend 44.50£ for the ordered. Refund fees are 25£.
CustomerNo: 2920145

Reece at the contact centre today was Extremely helpful, kind and polite. Made a call at 10:10. He Resolved our enquiry in less than 2 min and saved us a 1h30 trip. We need more people like you.

Quick and easy process. No hassle at all

We booked the VIP rapid test drive through as we were flying Emirates and needed the test done within48 hours. We live in Cornwall and drove up the previous day to get this done in the correct timescale. My husbands came
through but mine didn't.
The only phone number we had didn't work on a Sunday. We had to drive back to the test centre. The staff were very helpful and tried to put us in touch with a supervisor, we were cut off but eventually got through apparently my sample had been analysed, but the sample had been put through again due to human error. We now only had 7 hours before we flew. Thankfully after a lot of chasing the result came through as we were checking in. I cannot convey the stress we went throught . We are in our 70's and had paid a lot of money for this holiday to celebrate our golden wedding anniversary.