Evans Reviews 

13,673
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,489 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products and good quality of items. Many people appreciate the fast and efficient delivery service, often noting items arrive quickly and well-packaged. Reviewers are also happy with the clear communication regarding order dispatch and tracking. However, some customers also noted inconsistencies with product sizing and fit, finding items either too large, too small, or poorly proportioned. A few other people also felt that the return process could be challenging, citing issues with unclear instructions, unexpected fees, or difficulties obtaining necessary reference numbers. Additionally, a small portion of people experienced problems with delivery, including parcels not arriving or tracking information not being updated.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the styles, prints, and overall quality of... See more

Quality

People report positive experiences with quality, with many customers praising the good quality cotton and... See more

Delivery service

Consumers find delivery service to be positive, with many praising quick and efficient delivery times, often... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Customers had negative experiences with the return policy, often citing difficulties and unexpected costs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


Company details

  1. #23 of 28 best companies in Plus Size Clothing Shop
  2. #168 of 217 best companies in Shoe shop
  3. #193 of 256 best companies in Ladies' clothes shop

Contact info

4.0

Great

TrustScore 4 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(13,673)

2,117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have emailed you several times as I…

I have emailed you several times as I need to return an item but u don’t reply. I have wasted 18£ in a item I can’t wear on

12 December 2025
Evans logo

Reply from Evans

We regret you haven't received a response and that the item is unwearable. We value your feedback and will investigate the lack of communication regarding your return.

Rated 5 out of 5 stars

Mari70

Through no fault of your company my purchase was lost in the post.which resulted in me receiving a full refund.thank you Evans.

18 December 2025
Rated 5 out of 5 stars

My experience with Evan’s has been…

My experience with Evan’s has been longstanding for many years when one of the branches was in Fishergate shopping centre in Preston Lancs. I loved having the experience from a shop browsing feeling the garments which it’s good quality etc now days it’s on line but I like shopping online because you can browse to your hearts content. My recent purchases where delivered quickly and that’s what it’s all about.I would recommend Evan’s to anyone.

25 December 2025
Rated 5 out of 5 stars

Good value for the money

I gave you that 5 star as the cost I purchased was extremely beautiful as the photo. The other which I liked was my coat came on the day I payed for.really pleased thank you

17 December 2025
Rated 1 out of 5 stars

I've been chasing my refund for almost…

I've been chasing my refund for almost a month and been getting automated replies without any solution.

24 November 2025
Evans logo

Reply from Evans

We regret that you've been waiting for your refund and receiving automated replies. We're looking into this to improve our support experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look