Evans Reviews 

13,673
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,489 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products and good quality of items. Many people appreciate the fast and efficient delivery service, often noting items arrive quickly and well-packaged. Reviewers are also happy with the clear communication regarding order dispatch and tracking. However, some customers also noted inconsistencies with product sizing and fit, finding items either too large, too small, or poorly proportioned. A few other people also felt that the return process could be challenging, citing issues with unclear instructions, unexpected fees, or difficulties obtaining necessary reference numbers. Additionally, a small portion of people experienced problems with delivery, including parcels not arriving or tracking information not being updated.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the styles, prints, and overall quality of... See more

Quality

People report positive experiences with quality, with many customers praising the good quality cotton and... See more

Delivery service

Consumers find delivery service to be positive, with many praising quick and efficient delivery times, often... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Customers had negative experiences with the return policy, often citing difficulties and unexpected costs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


Company details

  1. #23 of 28 best companies in Plus Size Clothing Shop
  2. #168 of 217 best companies in Shoe shop
  3. #193 of 256 best companies in Ladies' clothes shop

Contact info

4.0

Great

TrustScore 4 out of 5

14k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(13,673)

2,117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Employ a proper delivery company parcel…

Employ a proper delivery company parcel left on doorstep for anybody to steal could job my neighbour came back when he did or it would have been stolen.

20 December 2025
Evans logo

Reply from Evans

We appreciate your feedback and we're sorry your parcel was left in an unsafe location. We'll address this with the delivery company to help prevent similar issues.

Rated 2 out of 5 stars

Disappointed

Wrong blouse sent inside out in a broken bag - very disappointed. This is the first time the items have been incorrect

23 December 2025
Evans logo

Reply from Evans

We are sorry the blouse arrived incorrectly and damaged. We appreciate your feedback and will review our processes to ensure this does not happen again.

Rated 1 out of 5 stars

No response to my enquiry

Nothing went wrong this time! I sent you an email asking for an order number so that I could return the previous order of trousers. It's all very well being "paper-free" but how am I supposed to make a return if I have nothing to go on? I asked for the order number as there is no evidence of the purchase in the Order History section.

15 December 2025
Evans logo

Reply from Evans

We appreciate your feedback and apologize for the trouble with your return. We recognize the frustration caused by the lack of order information. We're looking into why your order history is unavailable and will respond to your email as quickly as possible.

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