Customers in the service centre seemed unhappy as cars were being kept over for additional work or parts. One customer had to inform them that the "service due" light was still on after picking her ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been a customer for over 20 years for buying cars (3) and Service and maintenance. Always fair and friendly. Prompted me to write a new review as I have just part exchanged my ten your old Focus for a... See more
Company replied
Joe Grant lovely young guy made everything easy!he’s a a very pleasant guy& courteous. So if your looking for a decent used car pay this ford dealership a visit& ask for Joe Grant!
Company replied
The ease of our purchase of a 2022 reg VW Polo was fabulous - went to view on Sunday - reasonable P/Ex valuation agreed and hey presto! Collected our freshly valeted car the following day! Huge thanks... See more
Company replied
Company details
- #81 of 91 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
660 Chester Road, Old Trafford, M16 0GU, Manchester, United Kingdom
- 0161 872 2201
4.0
Great
519 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Collected my new car today from Evans Halshaw Old Trafford - the first time i have used this dealership. The service was excellent from the salesman Charlie Sims who went above and beyond to find the right car for me - and the car is fantastic - great drive and spec - highly recommended dealership and sales exec if you are in the market for a new Ford
17 April 2025
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Neil,
We are delighted to hear that you had a positive experience at Ford Old Trafford and that you are happy with your new car.
We are proud of Charlie's commitment to providing excellent customer service and are glad that you found the perfect car.
We appreciate your recommendation and hope you enjoy your new car.
Evans Halshaw Customer Services
Very professional and friendly staff
Very professional and friendly staff. The attended to all queries as a matter of urgency.
27 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Raqib,
We strive to provide excellent customer service and are glad you found our team professional and helpful.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Fair price
Fair price, was able to book it in on a Saturday at short notice. Efficient and reliable.
9 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Mr Moore,
Thank you for your positive feedback.
We're pleased to hear that you found our service efficient and reliable, and that you were able to book your appointment at short notice.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Laxmi,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Pleasantly surprised
Was a bit apprehensive after reading some of the other reviews but my experience was great. The staff were friendly and helpful and the work was carried out as requested and the price was as they had quoted. No complaints at.all.
19 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Jill,
Thank you for your kind words.
We are pleased to hear that you had a positive experience with our service.
We appreciate your feedback and are glad you found our staff friendly and the work carried out to your satisfaction.
Evans Halshaw Customer Services
Very helpful and everything well explained
Sales man Gurps Saigh very helpful and explained everything clearly
14 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Norma,
We appreciate your kind words about Gurps' helpfulness and clear explanations.
Evans Halshaw Customer Services
always receive good service and great…
always receive good service and great communication
18 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Julie,
We appreciate your feedback and are glad you had a positive experience with our team.
Evans Halshaw Customer Services
Great professional service by…
Great professional service by Jacob…many thanks
15 March 2025
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Mark,
We're so glad to hear you had a positive experience.
Jacob is a valuable member of our team and we appreciate your kind words.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Mark,
We are delighted to hear you had a positive experience with our service.
We appreciate your feedback.
Evans Halshaw Customer Services
Excellent service
Tunde was exceptional in all his dealings with me and my family.
He made the purchase very seamless. Thank you
11 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
We appreciate your kind words about Tunde's exceptional service.
We strive to provide seamless and enjoyable experiences for our customers.
Evans Halshaw Customer Services
Excellent service from start to …
Excellent service from start to finish
Informed every step of the way
11 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Sandra,
We are delighted to hear that you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Maysam,
We're so glad to hear that you had a positive experience with Maria.
Evans Halshaw Customer Services
Andrew Souter
Bought car from Evan’s Halshaw Old Trafford gave good review last week just received touch up paint Andrew Souter promised.True to his word received it yesterday Well chuffed with service I received
7 March 2025
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi John,
We are thrilled to hear that you were happy with the service you received from Andrew and that you were pleased with the touch-up paint.
Evans Halshaw Customer Services
Efficiently done
All jobs on my car done efficiently and delivered back at home in a day.
4 March 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Sharon,
We're delighted to hear that you were happy with the efficiency of our service and the prompt delivery of your car.
Evans Halshaw Customer Services
Happy with the job that was done 👍🏼✅ no…
Happy with the job that was done 👍🏼✅ no complaints
19 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hello,
We appreciate your kind words and are glad to hear you were satisfied with the work.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Jackie,
We are delighted to hear that you found our team friendly, professional, and easy to communicate with.
Evans Halshaw Customer Services
Car collected from my home
Car collected from my home, job done, car returned all before lunch. Well done
27 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Dorothy,
We strive to make the entire process as convenient and efficient as possible for our customers.
Thank you for taking the time to share your positive experience.
Evans Halshaw Customer Services
New car experience
From the moment we met with Charlie Sims, from the new car sales team, we knew we were in good hands. Charlie made sure we got the best car for, at the best price, along with all the help and advice to make sure the car suited all our needs. Based on our experience I would have no hesitation in recommending Evans Halshaw for your new car.
26 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
We are delighted to hear that you had a positive experience with our team.
We strive to provide our customers with the best possible car buying experience.
We are proud of our team's commitment to providing excellent customer service and are glad that Charlie was able to help you find the perfect car.
We appreciate your recommendation and hope you enjoy your new car.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi John,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.