Customers in the service centre seemed unhappy as cars were being kept over for additional work or parts. One customer had to inform them that the "service due" light was still on after picking her ca... See more
Company replied
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See what reviewers are saying
Been a customer for over 20 years for buying cars (3) and Service and maintenance. Always fair and friendly. Prompted me to write a new review as I have just part exchanged my ten your old Focus for a... See more
Company replied
Joe Grant lovely young guy made everything easy!he’s a a very pleasant guy& courteous. So if your looking for a decent used car pay this ford dealership a visit& ask for Joe Grant!
Company replied
The ease of our purchase of a 2022 reg VW Polo was fabulous - went to view on Sunday - reasonable P/Ex valuation agreed and hey presto! Collected our freshly valeted car the following day! Huge thanks... See more
Company replied
Company details
- #81 of 91 best companies in Car dealer
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
660 Chester Road, Old Trafford, M16 0GU, Manchester, United Kingdom
- 0161 872 2201
4.0
Great
519 reviews
Asks customers to review
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If I could give it less I would
If I could give it less I would
Absolutely shocking the charges and the fails on my MOT that are not even an issue when you take it to another garage. I feel like you want to make money off people that don’t have a clue about cars!
25 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hello Miss Beverley,
We understand your frustration and apologise for the experience you had.
We strive to provide accurate and reliable services, and we are disappointed to hear that you felt the charges and MOT results were not accurate.
We value your feedback and will use it to improve our services.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Alan,
We appreciate your kind words and are glad to hear you had a positive experience.
Evans Halshaw Customer Services
Excellent service booking team
Excellent service booking team.
Promp service/repair
Car was returned valeted
17 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Maria,
We strive to deliver exceptional customer service and are pleased to know we met your expectations.
Evans Halshaw Customer Services
Real people
It is great to actually to talk to a person on a phone who is knowlegeable and pleasant. Options were clearly explained.
Happy witht the work done on the car, which was returned back in the time scale given. Good ecperience in the reception area
12 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
We strive to provide our customers with knowledgeable and friendly service, and we're glad that was reflected in your interaction with our team.
We're also pleased to hear that you were happy with the work done on your car and the timely return.
Evans Halshaw Customer Services
Great service at Evans Halshaw Old…
Great service at Evans Halshaw Old Trafford with Jacob. All staff are welcoming and very helpful!
16 February 2025
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
Thank you for your kind words and 5-star rating!
We appreciate your feedback and are glad you found the staff welcoming and helpful.
Evans Halshaw Customer Services
Brilliant service
14 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hello,
Thank you for the five stars.
Evans Halshaw Customer Services
Great customer service from Jacob. Top salesman 👍
Great customer service from Jacob. Speedy turnaround. Would definitely use them again thank you. 🙏
11 February 2025
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Craig,
We're so happy to hear you had a positive experience with Jacob and that you were pleased with the speed of service.
We appreciate your kind words and are glad you'd recommend us.
Evans Halshaw Customer Services
Fanatstic Customer Care
The team at Ford Old Trafford were all brilliant, the customer care was fantastic and they made every step of my purchase really straight forward. A special thanks to Charlie for making a deal that worked for me!
31 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
Thank you for your kind words and 5-star rating.
We are thrilled to hear that you had a positive experience and appreciate your feedback.
We are proud to have Charlie as part of our team and glad you found the process enjoyable.
Evans Halshaw Customer Services
Very hard to get gold of the team…
Very hard to get gold of the team member dealing with my sale. He was always with other people then told he would phone me back this didn't happen so had to chase the day after lost £250 on a deal ending and this not being added to my finance. Phoned on the day I should have picked up the car to say I can't get it. Which I understood but had to insurance my old car again. Then nothing in the way of compensation. Just left guessing what was happening until I chased again and again
6 February 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Ben,
We understand your frustration with the communication and delays you experienced during your purchase. We strive to provide excellent customer service and are disappointed to hear that your experience fell short of your expectations.
We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure better communication in the future.
Evans Halshaw Customer Services
very good supported by an excellent…Small Problems being fixed
very good supported by an excellent team, answers questions and quotes accurate prices for the work, well done
28 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Peter,
Thank you for your kind words.
We are pleased to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services
I trust Evans Halshaw with my car
I trust Evans Halshaw with my car. They do a good job on MOT and service, they keep me informed with a video and report, and my car always comes back clean.
28 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
Thank you for your kind words.
We are delighted to hear that you are happy with the service you receive.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Great experience with Jacob
Great experience with Jacob, expertly delivered, I shall be back soon for another car!
29 January 2025
Unprompted review
Reply from Evans Halshaw - FordStore Old Trafford
Hi Kurt,
We're thrilled to hear you had a great experience with Jacob.
We appreciate your kind words and look forward to welcoming you back soon.
Evans Halshaw Customer Services
Professional service.
27 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Really polite and professional…
Really polite and professional service,everything. A happy customer.
27 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Mr Arthur,
Thank you for your kind words.
We are delighted to hear that you had a positive experience.
Evans Halshaw Customer Services
Really helpful staff and great service
22 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
We're happy to hear you had a positive experience with our team.
Evans Halshaw Customer Services
Water flooding
The organisation is only as good as the people who represent and interface with the clients that they deal with, to resolve identified issues, producing the desired positive outcome in an approachable, friendly and professional manner. Your Sales Service Team do just that, with particular, well deserved praise, going to Dawn and not forgetting Martin the Engineer.
23 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hello Paul,
We appreciate your kind words about Dawn and Martin, and we will be sure to pass on your feedback to them.
We strive to provide exceptional customer service, and we are pleased to know that our team has met your expectations.
Evans Halshaw Customer Services
Excellent service
Staff very welcoming. Was kept informed all through repair, was given the use of a courtesy car. Excellent service lovely staff.
21 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hello Lynn,
Thank you for your kind review.
We are delighted to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Old Trafford
Hi Majolane,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Brilliant car garage this is
Brilliant car garage this is! They look after you 100%
Would recommend to buy from and to get your car serviced etc! Brilliant staff all round!
10 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi,
We're thrilled you had such a positive experience and appreciate you recommending us.
We strive to provide excellent service, and your comments mean a lot to our team.
Evans Halshaw Customer Services
Very misleading and poor communication
Very misleading and poor communication. Email/ callbacks would be nice if they remembered to do it and cutting out things from the initial deals that was made is not a good start to getting a new car. Not all branches are like this as I’ve bought from previous branches before and it went very smooth and easy
8 January 2025
Reply from Evans Halshaw - FordStore Old Trafford
Hi Martin,
We understand your frustration with the communication and the changes to the initial agreement.
We value your feedback and will use it to improve our processes and ensure that all customers receive clear and consistent communication.
We strive to provide a smooth and positive car-buying experience for everyone, and we sincerely apologise that this was not your experience this time.
Evans Halshaw Customer Services
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