Evans Halshaw Reviews 104,549

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and efficient, making the entire process stress-free and speedy. Many people highlight the exceptional customer service and the personalized approach, noting that the team goes above and beyond to ensure satisfaction. Reviewers are particularly impressed with the smooth communication and the pleasant, non-pressured sales experience. However, some customers also noted issues with the product, such as cars not being in presentable condition upon collection, having mechanical faults shortly after purchase, or lacking proper valeting. A few other people also felt that customer service fell short, citing slow responses, unreturned calls, or a perceived lack of interest after a sale was made. There were also mentions of pressure to buy additional products and uncomfortable experiences when not purchasing through finance.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the helpfulness and efficiency of... See more

Product

People report ambiguous experiences with product. While some customers are very pleased with their car, even... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the professionalism,... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers report difficulties reaching departments, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a used Mazda CX3 from Phill at Evans Halshaw Ford Cheshire. Phill was very helpful, knowledgable and efficient. Everything that we had asked to be done to prepare the car before collection h... See more

Rated 5 out of 5 stars

Ayrron was really helpful, and customer service was exceptional! He should be rewarded. The customer care skills was great and made me feel comfortable through the whole process. Highly recommend hi... See more

Company replied

Rated 5 out of 5 stars

Evan’s halshaw,and in particular Nathan,were very knowledgable,helpful and honest. They made the whole process stress free and as speedy as possible. Would definitely use Evan’s halshaw again if I buy... See more

Company replied

Rated 5 out of 5 stars

evans HYUNDAI are best garage ive stepped foot in 20+years. They make you feel very very welcome and they have done what the mg/suzuki garage couldnt. Thank you so much and see you soon when i purch... See more


Company details

  1. #86 of 100 best companies in Car dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Evans Halshaw, Loxley House, Little Oak Drive, Annesley, NG15 0DR, Nottinghamshire, United Kingdom

  • www.evanshalshaw.com

4.2

Great

TrustScore 4 out of 5

105K reviews

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Rated 2 out of 5 stars

Not informed the Peugeot garage had moved

Not informed the Peugeot garage had moved sites, when I turned up for MO T, so was informed where to go.
When I drove to new Peugeot garage, nobody around in reception. After a while was told I needed to go to the Citroen garage next door!
All this could have been avoided if I had been informed of where Peugeot had moved to, and exactly where I needed to take my car for MOT, when I booked it in on phone. Or by email.

29 April 2026
Rated 1 out of 5 stars

Weeks Later and Still No Response from…

Weeks Later and Still No Response from Evans Halshaw - Update #3

Posting this as a follow‑up because the situation has actually become worse. I filed a complaint weeks ago and have chased it multiple times. Each time I was told someone would contact me “ASAP” or “within 48 hours,” but nobody ever did. Not once.

This isn’t just slow service — it shows a complete lack of aftercare (and Lies). The issues I raised were genuine and reported immediately after purchase, yet the response has been silence and empty promises.

If you’re considering buying from Evans Halshaw, be prepared for the possibility that any problems you report afterwards may be ignored entirely. My experience has shown that getting a resolution, or even a simple phone call, is extremely unlikely.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Staff was friendly and gave clear…

Staff was friendly and gave clear explanation which was easy to understand about the service plan.
Clear explanations were made on a video when my car was being serviced. Thank you for the great work you are doing.

28 April 2026
Rated 5 out of 5 stars

Called in the dealership to take a look…

Called in the dealership to take a look at options for a new car - was greeted warmly by Shabs - gave me loads of information on a suitable vehicle - just a shout out to the Head of Business Chris and Sales Manager Bayley who also went above and beyond in ensuring the whole process went without a hitch - will definitely be highly recommending this dealership and those employees.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Very comfortable and professional…

Very comfortable and professional experience. From the start I didn’t feel pressured into any purchase and the staff were friendly while knowledgable. Would recommend to anyone looking for a new car.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Booked in a service

Booked in a service, great customer customer service which I was very happy with! Great I was able to get the service completed the following day, would recommend!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative, thank you Matt and Dylan for making sure my experience of purchasing my car was informed and easy, customer service was brilliant, everyone I dealt with are great. Thank you so much.

29 April 2026
Unprompted review

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