Evans Halshaw Reviews 104,552

Very helpful and pleasent staff thank you

Great value for money motors and good trade in offered. Staff helpful and friendly. Highly recommend

When first walking in I had no idea what I was doing however I met Corey and he was so welcoming and went above and beyond for us. I highly recommend him to anyone who needs information and wants a stress free, smooth experience.

Car is always clean after a visit. Nickie is very efficient and helpful.

My car was due for a m.o.t
Called there service department
They had no appointments until June
They still squeezed me in on the same day and did my m.o.t and cleaned my car in and out
Excellent service
Thank you

Kept up to date on my car. Staff friendly and informative. Ben was a pleasure to deal with made buying of the car very easy and straight forward. Would buy from Evans Halshaw again. Pleasant professional and easy to deal with.

We dealt with Andy at kia hull for our mobility car his customer service is fantastic this guy is old school very present and patient couldn't ask for a better person to help us he went above and beyond

Highly recommend to everyone really good service and great staff very polite and helpful.

Excellent attention and service from all the staff in the branch at Evans Hallshaw. Many thanks.

Elliot explained everything to me and made sure I understood before continuing, I was very pleased with the experience

Complimentary car wash & valet much appreciated!

Bought a car that seemed fine to start with. After a week, started experiencing issues with starting. After multiple times ringing with no response I finally got the car booked in to be looked at. This left me with no car for 2 days, costing me train tickets and uber's to get to work with no curtesy car available to me. When I came back to the branch to collect the car after being looked at, I was told the team had gone home. A member of the sales team then had to find the keys for the car as they weren't left with an appropriate tag to find. After 20 minutes of calling around staff members who had gone home, they had to unlock a tool box that the key had been left in. I then had to drive the car home with no explanation wether the car was fixed or what the issues actually where. When I called the next morning to find out the issue, I was told I'd get a call back from the person that worked on the car when he got in at 9am. I still haven't heard back from them. Poor communication from everyone involved in resolving the issue and I have had nothing close to an apology for this.

I bought my BMW from Evans Halshaw on Saturday, 18th April, after visiting on a whim to see if the car would suit me. After spending a couple of hours with the salesperson, Will, I decided it was the right car for me. We agreed on a price, and I took it for a test drive. Initially, the car drove well, but once I got onto a dual carriageway, it felt slightly sluggish. As I had never driven an automatic before and was coming from a 2.3-litre car, I assumed this was something I would simply need to adjust to. The sales manager and Will also took the car on a separate drive and agreed.

However, after driving the car for a few hours, I began receiving repeated battery fault notifications both in the car and through the BMW app. I contacted Evans Halshaw on Monday, less than 48 hours after purchase, but was initially told they couldn’t inspect the car until Friday. After explaining that I urgently needed the issue resolved as I was going away for the weekend, they agreed to see the car on Wednesday. By 5pm that day, they confirmed it was a battery fault and they needed Sales to approve a battery replacement.

As It was just a simple battery fault I was told it would be complete for Friday tea time. i left the car with them for repair and planned to collect it on Friday. When I called on Friday for an update, I was told the replacement part had been ordered but had not yet arrived, and I was promised a callback within an hour. No one called back, and when I attempted to contact them again at 5pm, despite the dealership being open until 6pm, my calls went unanswered. I ended up taking the train as I couldn’t contact the dealership.

On Monday morning, I called again, only to be told that the battery had not actually been ordered because sales had not yet approved the replacement cost. I explained that I urgently needed the car back as I was travelling for work on Tuesday. Later that day, I was informed the car should be ready by teatime. However, when I arrived to collect it, the same error message was still present. I had no choice but to leave the car with them once more, and I was told they would investigate further on Tuesday.

Because I was travelling for work on Tuesday and still had no functioning vehicle, I was forced to arrange alternative transport. Eventually, I was informed that there was supposedly nothing wrong with the car and that the BMW app was simply unreliable, with the error message expected to disappear on its own.

When someone collected the car for me, it was returned in an unacceptable condition — filthy, covered in dust and tree sap. I had already paid for a full valet on the day of purchase because the dealership had not cleaned the vehicle before handing it over which I was accepting off given the price offered to me, and now I am forced to pay for it to be cleaned again despite barely being driven.

Overall, my experience with Evans Halshaw’s after-sales service has been extremely disappointing. Communication was poor throughout, promises were repeatedly broken, calls went unanswered, and I was left without a reliable vehicle despite purchasing it only days earlier. This situation has already cost me over £200 in travel expenses alone, not including valeting costs, and I am still dealing with the same unresolved app error. Based on my experience, I would strongly caution others against purchasing a vehicle from this dealership.

All the staff were friendly and helpful especially Dave the salesman who looked after me, giving me great advice and customer service finding me the perfect car and at a great deal.
Definitely recommend this garage 5 star service.

I trust the work carried out on my car will be lst class. Excellent customer service and a free car health check along with a free car wash just tops off the exceptional service provided by Evans Halshaw at Sunderland.

Top notch!!

Everything straight forward, very pleasant staff and a good product

Excellent service from start to finish. I wasn’t sure which car I wanted but Luke guided me and helped with every question I had. Previously had my last car for 13 years so was very alien to me but made me feel really easy.