I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
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Review summary
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As a subscriber, the customer interface was very accessable and all personnel where extremely clear and helpful. The issue was to id and remove a PNOC dating back to 2008 associated with a previous a... See more
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Having to go back to contact centre several times because staff were unable to answer my question, each time having to explain again to someone else, not impressed. In the end I have had to apply thro... See more
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Experien, advertise there products to all customers, but like to direct it mire to the customer who has a poor credit score. These people with a poor credit score usually are people who struggle finan... See more
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Company details
- #4 of 5 best companies in Credit bureau
- #103 of 111 best companies in Alternative Financial Services
- #4 of 7 best companies in Credit reporting agency
- #183 of 200 best companies in Online marketplace
- #40 of 40 best companies in Price comparison site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5k reviews
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Don’t check current information
Don’t check current information. I sent request about mistake in my report still not fixing nothing . Just spoiler my credit history!
3 July 2026
Reply from Experian
Hi Olena,
Thanks for your review. I'm sorry to hear you're unhappy with the information shown on your report.
When a query is raised, we need to allow time for the lender to investigate and provide a response. As soon as we receive an outcome, we'll be in touch to let you know the result and any updates that may be made to your report.
I have also sent you an email with further information regarding the points you've raised. Please refer to that email for the latest guidance and next steps.
Thanks,
Stefan.
Time it Takes to Get a Report.
The process of getting a report is too long winded in this modern day instant communication world.
2 July 2026
Reply from Experian
Hi John,
Thank you for your feedback. I can understand why the process feels too long in a world where so many things are available instantly.
If you’d like immediate access to your credit information, you can order a statutory report. This can be provided either by post or through a PIN that allows you to access it online.
Alternatively, you can access your credit report through a CreditExpert membership. If you haven’t used it before, a 30-day free trial may be available, allowing you to view your report online straight away.
Your comments are appreciated and help highlight where customers would like a quicker and more streamlined experience.
Thanks,
Stefan.
I am very happy with the advisor and…
I am very happy with the advisor and service provided, the advisor was very helpful and patient with me . The advisor talked through my credit report with me.
2 July 2026
Reply from Experian
Hello, Karen.
We’re glad our agent was able to support you.
All of our advisors work hard to give our customers the best possible service, so it's amazing to hear of your experience.
Have a great day, Claire.
You all kept me updated and informed at…
You all kept me updated and informed at every stage , very professional service - and may I say thank you
19 June 2026
Reply from Experian
Hello, Opulence.
You're very welcome!
Our agents aim to keep our customers updated at every step of their enquiry, to give our customers peace of mind throughout the process as we understand it can be worrying to see information you don't recognise on your Experian Credit Report.
Thanks, Claire.
The Experian is a great example of how…the job has to be done
The Experian is a great example of how to be a good professional company
30 June 2026
Reply from Experian
Hello, Marcu.
Thank you for taking the time to leave your review!
It's wonderful to hear that you had such a positive experience with us. We proud that you see us as an example for others and hope we can continue to impress.
Have a lovely day, Claire.
Reply from Experian
Hello, Tony.
Thank you for your wonderful feedback! We are so glad to hear you appreciated our personal service that our colleague provided you recently.
We're always aiming to get to the heart of what matters for customers, so I am glad to hear that we're hitting the mark.
Thanks, Stuart.
Helpful efficient support
25 June 2026
Reply from Experian
Hello.
Thank you for taking the time to leave your wonderful review, we're really glad that you've had such a good experience using our service.
Thanks, Stuart.
SALES TOOL
This SALES TOOL constanly strives to lower your score depite low credit card borrowing (single figure credit utilisation), no missed payments in serveral years and borrowing consistently decreasing year on year
And
Its always 2 months out of date anyway
USELESS AND PATHETIC
Oh no. I took out a new phone contract at 50% of the price of my last one: experian - thats a hard search and worthy of punishment so your credit score is coming RIGHT DOWN FOR DEFINITE!!!!!!!!! It looks better on other credit reference agencies though, on transunion its excellent whereas you just lowered it from very good to good. experian - dont care our aim is too give the lowest score possible and keep lowering it
2 July 2026
Unprompted review
Reply from Experian
Hi, Jason.
I'm sorry to hear you feel this way. I can understand why it would be frustrating to see your score decrease when you've been managing your credit well, keeping borrowing low, and making payments on time.
Your Experian score is based on the information available on your credit report at the time and can change when new information is received. Different credit reference agencies may also show different scores, as they may hold different information and use different scoring models.
In terms of updates, lenders typically provide information every 6 to 8 weeks, which is why your report may not always reflect the most recent activity straight away. We're also unable to change information on a credit report without confirmation from the lender that supplied it.
I appreciate you taking the time to share your feedback, and I'm sorry the service hasn't met your expectations.
Thanks,
Stefan.
£14.99 a month for my credit report…
£14.99 a month for my credit report that’s not actually an updated reflection of my credit. I wouldn’t bother as trying to speak to them is near on impossible. Looking to check your credit report? I’d use transunion instead
2 July 2026
Reply from Experian
Hi, Simon.
I'm sorry to hear this has been your experience. I can understand why it would be frustrating to pay for a service and feel that your report isn't reflecting the most recent changes to your credit information.
Updates to your credit report depend on when lenders send us new information. Most lenders update every 6 to 8 weeks. We're unable to change or remove information ourselves without confirmation from the lender, as they are responsible for the data they provide.
I can see we've now sent a final response regarding your query. As a paid member, you can also call us through the app or website, and any of our agents will be happy to help if you have any further questions.
Thanks,
Stefan.
Reply from Experian
Hello, Alan. We're glad you had a goood experience with our team. Thanks for sharing this with us! Thanks, Neil.
Reply from Experian
Hello, Jane. we're glad our team were able to help with your credit report. Thanks for sharing this. Thanks, Neil.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Great service! Experian quickly corrected my credit report by removing a debt that had already been paid. It really helped improve my credit score. Thank you for your excellent support!
25 June 2026
Reply from Experian
Hello, Ella. We really appreciate your 5 star review and feedback! It's great to know we were able to sort out your report and help your score. Thanks, Neil.
Reply from Experian
Hello, David. Thanks for your feedback, we're glad that you've had a good experience with us. Thanks, Neil.
Brilliant customer support excellent…
Brilliant customer support excellent customer service they listen carefully to your concern and generally try their best to resolve any issue recently someone else CCG was incorrectly linked to my credit history as they have been very helpful in assisting me with getting it removed overall I have I had a very positive experience and appreciate their sport
25 June 2026
Reply from Experian
Hello, Syed.
Thank you for such a glowing review!
At Experian, customer care is at the heart of everything we do so it's great to see five-stars!
We aim to provide clear guidance and helpful resources every step of the way. and, where possible, supporting our customers in ensuring their Experian Credit Report remains accurate.
Have an amazing day, Claire.
They dont hlep me in anything They have report in my sc i call them they dont know what this
Why i pay 16 pond in month and dont help
1 June 2026
Reply from Experian
Hi Abbas,
I'm sorry to hear you feel that way. We want our service to provide real value and support when you need it.
I've sent you an email outlining the steps we took to review your concerns, along with guidance on what can be done going forward. Please take a look when you have a chance, and if you need any further clarification, just reply to the email and we'll be happy to help.
Thanks,
Stefan.
Experian is unprofessional
After receiving a printed credit report, it was impossible to get someone to change a 2 to a 1 in my previous address, because Experian kept emailing me instructions to change the incorrect details via an account, and kept ignoring the fact that my credit report request was a one-off request, and I don’t have an Experian account. Eventually, Experian decided to forward my unresolved simple request to a Customer Relations Case Manager, who corrected the original error, but then went on to make previously correct information incorrect regarding the disputed address details elsewhere in my credit report three times, and added duplicated postcodes all over my credit report, and changed another address from Flat B to simply the number 2, for no logical reason, and now refuses to correct the incorrect information I informed her about. She also stated I made the original mistake in my request for a credit report, but Experian don't even keep these requests on file, according to the Customer Relations Case Manager. So, at this rate, next step, Ombudsman... Nobody is correcting the incorrect information. Addendum following Experian reply: I have already requested changes to the SECOND credit report generated, following the request to change one single number from 2 to 1 on the first credit report, and the second credit report was where the original error was added another THREE times, plus multiple irrational additional changes. As I previously stated, I will have to contact the Ombudsman. Experian does not care at all about either customer satisfaction or accuracy or professionalism.
13 May 2026
Unprompted review
Reply from Experian
Hi Carole,
I'm sorry to hear this has been frustrating. I understand why you'd be disappointed, particularly as this started as a simple address correction.
In cases like this, it can often be resolved by requesting a new Statutory Credit Report and ensuring all the details entered on the request form are correct and up to date.
I appreciate you taking the time to share your feedback, and I'm sorry this hasn't been the straightforward experience you expected.
Thanks,
Stefan.
I recently applied for a loan and was…
I recently applied for a loan and was supplied with several credit scores of my own .the highest was with experian. Followed by equifax and the lowest transuion . Together they are considered the big three. Experian being headquartered in the UK is interesting when the other two is in the USA . The vast difference of the scores leaves many questions but I want to thank experian.
1 July 2026
Unprompted review
Reply from Experian
Hello, Dwayne.
Thank you for taking the time to leave a review.
It's great to hear your happy with your Experian Credit Score. We work hard to ensure its both accurate and useful for our customers when reviewing their Experian Credit Report.
Have a great day, Claire.
It’s ok I’ve had a thing in my report…
It’s ok I’ve had a thing in my report that shouldn’t be there I have reported it and I’ve heard nothing further about it
24 June 2026
Reply from Experian
Hello, Aaron.
Thank you for taking the time to leave your review.
We understand your concern regarding the item in your report and the lack of follow-up so far. I appreciate that you would like a response, and as soon as we're able to, we will contact you back.
When we raise a query on your behalf, we have 28 days for us to give you a response. It is usually quicker than this.
This is because the information on your report is owned by the company and it's up to them if we can change it or not.
That said, I hope you hear back soon and that this will all be resolved for you.
Thanks, Stuart.
Adding password to credit report
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
19 June 2026
Reply from Experian
Hello, Mary.
Thank you for your review, we appreciate you sharing your experience.
We understand your surprise regarding the addition of a Password Notice of Correction. When it comes to this type of addition to your report, we have to take steps to ensure we're keeping your data safe and secure.
As fraud continues to rise, we take any type of query seriously, so sometimes we will take steps to ensure we're doing things right for you.
I'm glad our team could assist you as swiftly as possible. That said, your feedback helps us improve our services.
Thanks, Stuart.
Reply from Experian
Hello, Bobby. Thanks so much for your 5 star review! Thanks, Neil.
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