I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
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Review summary
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What people talk about most
Reviews shaping this summary
As a subscriber, the customer interface was very accessable and all personnel where extremely clear and helpful. The issue was to id and remove a PNOC dating back to 2008 associated with a previous a... See more
Company replied
Having to go back to contact centre several times because staff were unable to answer my question, each time having to explain again to someone else, not impressed. In the end I have had to apply thro... See more
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Experien, advertise there products to all customers, but like to direct it mire to the customer who has a poor credit score. These people with a poor credit score usually are people who struggle finan... See more
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Company details
- #4 of 5 best companies in Credit bureau
- #101 of 108 best companies in Alternative Financial Services
- #4 of 7 best companies in Credit reporting agency
- #185 of 201 best companies in Online marketplace
- #40 of 40 best companies in Price comparison site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5k reviews
Asks customers to review
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Great experience
Always a good experience when using the site. They keep me alerted to any changes to my credit file, and updates to the file or any potential warnings. This means I feel safe with having experian and know that my credit data is looked after. I also like to use Experian to get quotes on the best deals like loans and credit cards.
1 June 2026
Reply from Experian
Hello, Heidi.
I'm proud to hear that we make you feel safer!
At Experian, we understand that the threat of fraud is something that can worry any of our customers. Because of this we've worked hard to ensure we provide the best tools to help support our customers in keeping their Experian Credit Reports protected regardless of their membership type.
This includes our email and text Alert's, FAQ pages, regular Credit Report updates and an amazing 'Protect' section on our app and website with further tools our customers can use.
I’m happy you like the Offers section. Searching will not impact your credit score unless you decide to make a full application. Remember to log in regularly to see updates to your score.
Have a great day, Claire.
Reply from Experian
Hello, Kate.
It’s lovely to know you’ve had a positive customer service experience!
We aim to impress our customers with the amazing support, expert knowledge, and thoughtful care our agents provide.
Have a great day, Claire.
Reply from Experian
Hello, Gurvinder.
Thank you for taking the time to leave your feedback.
I'm glad to hear your happy with your experience using us.
Have a lovely day, Claire.
staff were ok its just their system and…
staff were ok its just their system and money charging were bad enough for me to give them a bad score!! their scoring is not really a good reflection of someones status.
13 July 2026
Unprompted review
Reply from Experian
Hello. ABR Cherry Pickers,
Thank you for taking the time to leave a review. I'm pleased to hear that the staff were able to help, although I'm sorry to learn that you were disappointed with the system and the cost of the service.
I appreciate your comments about the score. Our credit score is designed to reflect the information held on your credit report and how lenders may assess that information, but every lender has its own criteria and may view an application differently.
We value feedback like yours as it helps us understand where customers feel we can improve the experience.
Thanks, Stefan.
How can Experian give me a credit score…
How can Experian give me a credit score of average when I have no credit agreements , no cards, all my bills are paid on receipt , cash in bank and financially sound
6 July 2026
Unprompted review
Reply from Experian
Hello, Mark.
I can understand why that would seem confusing. Your credit score is based on the information available on your credit report and how lenders may view it. While paying bills on time, having money in the bank, and being financially secure are all positive things, they do not always appear on a credit report or contribute to a score in the same way that a history of managing credit does.
Having little or no active credit accounts can sometimes mean there is less information available for lenders to assess, which can impact your score even if you've managed your finances well.
Thanks for taking the time to leave your review.
Thanks, Stefan.
Reply from Experian
Hello Mark,
I'm sorry to hear you feel this way. We want our services to be as helpful as possible, so it's disappointing to hear that we haven't met your expectations.
I've looked into your account and can see that we recently responded to a case you raised with us. An email was sent on 09/07/2026 explaining the outcome and the information available to us at the time.
It's also important to know that the information on your credit report is provided and owned by lenders. This means only they can amend it or instruct us to make changes on their behalf. As soon as we receive any updated instructions from them, we'll update our records as quickly as possible, but we do need their permission before we can make any changes.
I appreciate that this may not be the outcome you were hoping for, but thank you for taking the time to leave us your feedback.
Thanks,
Stefan.
I called because I found an issue that…
I called because I found an issue that had to be dealt with asap, it was dealt with quickly and professionally, really good
7 July 2026
Reply from Experian
Hello, Anthony.
I’m glad to hear your dispute was resolved!
Our team works hard to support customers and resolve issues on their Experian Credit Report. Thank you for your 5-star review!
Have a great day, Claire.
Reply from Experian
Hello, Kirsty.
Thank you for your kind words!
We're so happy to hear that our detailed and quick report met your expectations.
Thanks, Stuart.
Reply from Experian
Hello, Laurynas.
Thank you for taking the time to leave your wonderful review. I'm glad that you've had such a good experience with contacting Experian recently.
Thanks, Stuart
Very Good!
Easy access and speaking to someone who understood my concerns and gave advice in a succinct manner. Happy with the service I received.
6 July 2026
Reply from Experian
Hello, Glenda.
We're so pleased you're happy with the service you received.
It's wonderful to hear that you found it easy to access support and that our team understood your concerns, providing clear advice.
Thanks, Stuart.
Everything paid
6 July 2026
Reply from Experian
Hello, Afaq.
Thank you for sharing your feedback. With our free membership, you can view your Experian Credit Report and Experian Credit Score at no cost. Some features and insights are only available through our CreditExpert membership, which offers additional tools and more detailed guidance on the information in your report.
It's also worth noting that lenders typically update information with us every 6 to 8 weeks, although some may update monthly. With a free Experian account, your report and score update every 30 days. This does not mean lenders cannot see more recent changes, just that those updates may not yet be reflected in your latest report refresh.
I understand it can be disappointing when the information you're looking for sits behind a paid service, and we appreciate you taking the time to share your thoughts.
Thanks, Stefan.
You guys help me a lot to improve my…
You guys help me a lot to improve my credit score by telling how can i improve
9 July 2026
Reply from Experian
Hello, Meldon.
Thank you for sharing your positive experience with us.
We're so glad we could help you improve your credit score!
Thanks, Stuart.
Reply from Experian
Hello, Petya.
It's great to read your feedback!
I'm glad you had such a helpful experience with our customer service. We understand that the issues our customers have can be confusing so, whenever possible, we’ll explain it in a way that’s clear and useful.
Have a lovely day, Claire.
Reply from Experian
Hello, Przemyslaw.
Thank you for taking the time to leave a review!
We want all our customers to be able to find the information they need when they need it which is why our team has spent a lot of time developing our website and app to do just this.
If you ever need help, remember to check out the FAQ page on our website or app.
Have a great day, Claire.
Bloody awful website l
Bloody awful website l, it says enter your email and password to login, it then says we will send a code. I enter the code and it then says you all ready have an account (I know that's why I was bloody loging in) and then the whole poxy process begins again. Utter junk of webshite. It is exactly the same on the app, how can anyone trust these clowns report when they can't even get the simple things right
12 July 2026
Unprompted review
Reply from Experian
Hello. kevin,
I'm sorry to hear about the difficulties you've had trying to log in. I can appreciate how frustrating it must be when you're repeatedly asked to verify your details only to be taken back through the same process again. That's not the experience we'd want anyone to have.
I've requested some additional details from you so we can take a closer look at what's happening and help investigate this further. Once we have that information, we'll be in a better position to support you and work towards a resolution.
Thanks for taking the time to leave your feedback.
Thanks, Stefan.
Worth having a paid Experian service!
Great service! Reported an issue with O2 and issues relating to missed payments and markers added to my credit report. They immediately added a dispute note contacted O2 who agreed with what I stated. Markets removed and credit amended within a week.
It pays to have a paid service!
11 July 2026
Reply from Experian
Hello, Keith.
Thank you for taking the time to leave a review of your experience, it means a lot to us.
I’m glad to hear your dispute was resolved successfully. Our team is dedicated to helping customers and resolving any issues related to their Experian Credit Report.
Thank you so much for your 5-star review!
Thanks, Claire.
Experian darkweb capability
Experian darkweb capability was unable to provide complete information i.e. the leaked credential was pertinent to which site
1 July 2026
Reply from Experian
Hello Faraz,
Thank you for taking the time to share your feedback. I understand why you would want more information about where the leaked credentials were found.
For security and fraud prevention reasons, Dark Web Monitoring may not always display the specific website or source linked to an alert. The feature is designed to notify you that your details may have been exposed so you can take steps to secure your accounts quickly.
I've also sent you an email with more detailed information relating to the points you've raised and hope this provides some additional clarity.
Thanks, Stefan.
Reply from Experian
Hello, Parisa.
I'm glad you think so!
Our team is committed to delivering excellent service, and it’s great to hear that this came through in your experience.
Have an amazing day, Claire.
Reply from Experian
Hello, Paul.
It's great to hear of your experience, it helps us to know what we're doing right for our customers.
Thank you for taking the time to leave a review, Claire.
Reply from Experian
Hello, Mary.
I'm glad to hear you think so!
We put a lot of effort into providing our customers with quick responses full of useful information relevant to their enquiry. It's amazing to hear you've found this helpful.
Have an amazing day, Claire.
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