Express Bi Folding Doors Reviews 

666
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, helpful, and knowledgeable staff, highlighting the excellent service from initial quoting to efficient installation and exceptional after-sales support. The products, including doors and windows, are frequently described as fantastic, high-quality, and well-designed, with reviewers appreciating the meticulous attention to detail and smooth installation. However, some customers noted issues with after-sales communication and problem resolution, finding office customer service inefficient or unhelpful, and experiencing significant fitting problems like unfinished installations or missing seals.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the exceptional and faultless... See more

Product

Users describe positive interactions with product, with many reviewers praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as well-designed,... See more

Customer service

People report positive experiences with customer service, highlighting fantastic and outstanding support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased some bifolds in 2024, only company able to make the size we wanted (very large 3 panels). Doors are fantastic and very competitively priced. 2 years down the line we started having trouble l... See more

Company replied

Rated 5 out of 5 stars

We had the glass for one of our large French door replaced today after storm damage earlier this year. Curtis and his colleague did a great job not only fitting the replacement but additionally fixing... See more

Company replied

Rated 5 out of 5 stars

As ever, the after sales experience was excellent from Express Bi Folding doors. Matt and Scott came to repair our sliding patio door but the job was a little more complicated than expected. They exp... See more

Company replied

Rated 5 out of 5 stars

I have used Express previously. All products well designed and look impressive. I was pleased with the quoted price for all of the windows that have just been fitted, proving that you can have a qu... See more

Company replied


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Transform your living space with Express Bi-folding doors: Aluminium Windows, Doors, and Roofing Made & Installed in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

666 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(666)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott and Matt from Express bi-fold…

Scott and Matt from Express bi-fold came to fix a seal on a window at the agreed time . Whilst they were here they checked all handles throughout the house and a seal on a bifold something not on their original ‘to do’ list. Very courteous,efficient and respectful of furnishings. Great lads, all jobs done satisfactorily

14 April 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thank you for your kind review.

We’re delighted to hear that Scott and Matt attended promptly and went above and beyond by addressing additional checks while they were there.

Your feedback is greatly appreciated and will be shared with the team.

All the best

Rated 5 out of 5 stars

Exceptional

Hi express bifolds

I just wanted to say thank you for all your help with this.

I really appreciate how smoothly everything has been handled, and I’m very grateful that Express Bifolds are replacing both units. The service has been exceptional throughout.

Please let me know if there’s anything further you need from me ahead of the replacement.

Many thanks again for your support

9 April 2026
Unprompted review
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Reply from Express Bi Folding Doors

Hi Charlotte

Thank you very much for your kind words and for taking the time to leave such a positive review.

We are delighted to hear that you have been pleased with the service provided and that everything has been handled smoothly.

At this stage there is nothing further required from you. We will be in touch shortly to confirm the next steps.

Should you have any questions in the meantime please do not hesitate to get in contact.

Many thanks again for your great feedback.

Rated 5 out of 5 stars

Excellent in all areas

So far our experience from point of sale, admin and then the fitting team has been excellent, really can't rate them highly enough. The doors look great in looks as quality plus I have been assured of their attention to after care and life of the product. Thanks again to the whole team 👌🎉

2 April 2026
Unprompted review
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Reply from Express Bi Folding Doors

Thank you very much for your kind and thoughtful feedback Scott.

We are really pleased to hear that your experience has been consistently positive from the initial point of sale through to installation.

Our team takes great pride not only in delivering a high standard of workmanship but also in providing reliable aftercare and long term support.

Should you need anything further, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Great doors and Curtis is a legend

We stupidly got our excellent doors fitted by guys who did our renovations rather than getting team at bifolds direct to fit them. After a few months things started to go wrong. They became harder to open and close. We rang the customer support and they got Curtis to come out and take a look. It became apparent they had been fitted incorrectly and over a few visits and a relatively small charge we replaced a panel and fixed a few other issues. Curtis was always friendly, approachable and we knew where we stood when it came to issues and cost to fix things. The doors now work even better than ever before. Would recommend the doors as they are really well made and designed, and I would recommend using the express bi-folds team to fit them to avoid issues in the future. They know their product inside out and you’ll get a seemless install that’ll last well into the future without issue.

1 April 2026
Unprompted review
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Reply from Express Bi Folding Doors

Thank you for taking the time to share your experience Mick.

We are delighted to hear that Curtis was able to assist and resolve the issues, and that your doors are now operating even better than before. It is always our aim to ensure our customers are left with a product they can rely on and enjoy.

As highlighted in your feedback, correct installation is absolutely key to long-term performance, and while we are pleased the matter was rectified, we would always recommend making use of our professional installation service as our team are extensively trained on our products and ensure each installation is completed to the highest standard.

Many thanks and all the best.

Rated 5 out of 5 stars

Great customer service!

We love our bi folds but have had a couple of issues with the blinds inside the doors. Each time the customer service has been brilliant and express bi folds have come out and fixed the issue. Scott and Matt today were friendly and helpful and replaced our door promptly.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary service

After sales service from Donna at Express Bi Folding Doors was outstanding. Highly professional and very helpful indeed. Excellent and a pleasure to deal with.

20 March 2026
Unprompted review
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Reply from Express Bi Folding Doors

Thank you very much for your kind words and for taking the time to leave such a positive review Tony.

We are delighted to hear that you were so pleased with the Aftersales service provided by Donna. Her professionalism and dedication to helping our customers are something we take great pride in.

Your feedback is greatly appreciated and will certainly be shared with her and the wider team. It was a pleasure working with you on this issue and we are always here should you need anything further in the future.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. They installed the very large doors at the back of my house perfectly. I did have a minor issue later on, but it was sorted quickly and without any hassle.

Matt and Scott came out to fix it — both were friendly, professional, and did an excellent job. They left everything clean and tidy too and fussed over my dogs!

Really pleased with the service overall. Highly recommended!

20 March 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thank you so much for your kind review.

We’re delighted to hear you had a great experience from start to finish and that you’re pleased with your new doors, and it's especially good to know that the minor issue was resolved quickly and hassle-free. Matt and Scott will be really pleased to hear your feedback. We’ll make sure your kind words are passed on to them (and we’re sure they’ll be glad the dogs approved too!).

Rated 5 out of 5 stars

Fantastic product installed by…

Fantastic product installed by professionals. Over the moon with the sales, service and the onsite team.

16 March 2026
Unprompted review
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Reply from Express Bi Folding Doors

Thank you so much for your great review Jamie. We’re absolutely delighted to hear that you’re over the moon with your experience. We really appreciate your support and hope you enjoy your product for many years to come.

Rated 5 out of 5 stars

Sliding doors

We had sl8ding doors, a fixed panel window and a skylight fitted this week. Joe and his colleague were prompt , efficient , informative, helpful and friendly. Joe noticed 2 marks on window and skylight, so has ordered replacements for us.
However I would say that my 5 stars is purely for Joe and his colleague aa the customer service from the office at Express has not been efficient or helpful for various reasons. However, the products do look fantastic and we are very happy. Again we had a couple of queries with the office, which were easily sorted with Joe, but the office were trying to complicate things.
Shame really as doors aren't cheap!

10 March 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thank you for taking the time to leave such detailed feedback Sally.

We’re really pleased to hear how happy you are with the products and it’s great to hear that Joe and his colleague made such a positive impression. We’ll be sure to pass your kind comments on to them , they’ll really appreciate it.

We're sorry to hear that your experience with our office team felt inefficient or unhelpful at times. That’s certainly not the level of service we aim to provide, especially for such an important investment, so we do appreciate you highlighting this for us.

Thank you as well for your understanding regarding the marks Joe identified. The replacement units are in hand and a member of our team will be in touch with you very shortly to confirm the next steps and organise everything for you.

If there’s anything else you need in the meantime please don’t hesitate to let us know.

We really appreciate your feedback and are glad you’re enjoying how the products look.

Rated 5 out of 5 stars

Very helpful team and brilliant bifolds and window

The whole team was super helpful, friendly, and knowledgeable. They answered my many questions, were always available for extra advice, and the final bifold doors and window are brilliant, I am very happy with the whole process and final product. Particular thanks to Dominic in the sales team for the support through out.

4 March 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thank you so much for taking the time to leave us such a kind review Georgia.

We’re delighted to hear that you had such a positive experience with the team and that you’re happy with your new bifold doors and window. Plus it’s great to hear that the advice and support throughout the process made things easier for you.

We'll be sure to pass on your special thanks to Dominic and the sales team, they’ll really appreciate the mention.

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. Friendly professional staff at every stage of the process, from sales through to site surveys to fitting. With speedy response and follow up to any questions or issues. Delighted with the final results, thank you all, would definitely recommend.

12 March 2026
Unprompted review
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Reply from Express Bi Folding Doors

Dear Ash & Helen, thank you so much for your lovely review.

We’re delighted to hear that you were happy with the service from our team at every stage and it’s great to know the communication and follow up met your expectations.

If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again.

Rated 5 out of 5 stars

Excellent after service from Donna at…

Excellent after service from Donna at Express Bi Folding doors.

20 February 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thank you for your kind review Margot. We're delighted to hear that you received excellent Aftersales service from Donna. We take great pride in supporting our customers even after installation, and it's great to know Donna made a positive impression.

If you ever need any further assistance, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great product and service

We had a challenging renovation and many things had to go wrong of course, but with Express Bi Folds and Adam in particular - things just ran as smoothly as they could have. From the showroom experience through to quoting, design and re-design - nothings was too much trouble nor technical challenge the team could not tackle. We are extremely pleased with the result. If all suppliers and services ran as reliably and smoothly it would have been pretty nice! Thank you Adam and Bi Folds - we are just loving our old new home and the special doors!

1 March 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thank you so much for your kind words Olga, we really appreciate you taking the time to share your experience.

We're delighted to hear that everything ran as smoothly as possible for you. Adam and the whole team take great pride in helping customers through every step of the process so it’s great to know that our efforts made a difference.

It’s fantastic to hear how pleased you are with the final result and that you’re enjoying your “old new home” and the doors. That’s exactly what we love to hear!

Rated 5 out of 5 stars

From start to finish dealing with…

From start to finish dealing with Express Bi Fold has been a pleasure. Visiting the showroom in Leeds, finalising the order with Dominic and the installation by Steve & Adam all went seamlessly. The installation was particularly impressive- there was no rush and both Steve and Adam were motivated to produce a quality finish. Having undertaken a number of renovations over the years this was particularly refreshing. Well done!

3 March 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thanks for the fantastic review Nicholas and we’re delighted to hear that your experience with Express Bi-Folds was a pleasure from start to finish. It’s great that your visit to our showroom in Leeds, your order process with Dominic, and the installation by Steve and Adam all went so smoothly. We’ll be sure to pass on your kind comments to the team.

It’s especially rewarding to hear that the installation stood out to you, as delivering a high-quality finish and taking the time to get everything just right is something we pride ourselves on.

Thank you again for choosing Express Bi-Folds.

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Very polite, and did a thorough job. Richard and Max were excellent

2 March 2026
Unprompted review
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Reply from Express Bi Folding Doors

Thank you for the 5 stars and great feedback Keith.

Rated 5 out of 5 stars

Door alignment issue

From the start of the query to the resolution the company process was efficient and effective. Communication throughout, the engineer arrived as indicated, was courteous, considerate and informative throughout. Problem with door alignment resolved and thoroughly explained the action taken. Express bifolds continue to impress with their customer service.

25 February 2026
Unprompted review
Express Bi Folding Doors logo

Reply from Express Bi Folding Doors

Thank you very much for your kind words Jeremy and for taking the time to share your experience.

We’re delighted to hear that everything ran smoothly from your initial enquiry through to the resolution, and that our communication and service met your expectations.

If you ever need anything in the future, we’re always here to help.

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