Express Vehicle Contracts Reviews 

754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and dedicated throughout the entire vehicle leasing process. Consumers truly appreciate receiving regular progress updates and exceptionally clear communication from their initial order to the final delivery. Reviewers are particularly impressed by the fast response times and patient support provided when addressing any queries. A few other people also felt that the entire transaction was successfully managed with exceptional professionalism and operational efficiency. Many individuals note that the vehicle handover is thoroughly detailed and the car arrives exactly as promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting a seamless and efficient experience from... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, accommodating, and... See more

Delivery service

Clients share positive opinions on delivery service, noting that everything went efficiently and smoothly... See more

Response time

People report high satisfaction with response times, highlighting efficient, fast, and reliable communication... See more

Customer service

Customers had great satisfaction with customer service, noting excellent communication from the initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again it was an absolute delight doing business with EVC! Ben was amazing, so professional & yet such a warm personality. Joseph played his part too, given the tight deadline we were working to.... See more

Company replied

Rated 5 out of 5 stars

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when... See more

Company replied

Rated 5 out of 5 stars

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previo... See more

Company replied

Rated 5 out of 5 stars

This was a perfect transaction from start to finish, every step was followed up by a phone call to make sure all was ok. It makes such a change to be told how things were going, even the delivery driv... See more

Company replied


Company details

  1. Car finance and loan company

Written by the company

Whether you’re looking for your next car, a van for your business, or exploring the latest electric vehicles, our team is here to help make the process simple, honest and enjoyable from start to finish. We work with customers all across the UK, taking the time to understand what they actually need, not just what’s on a price list. No hard sell, no confusing jargon — just friendly advice, great communication and support you can rely on. We’re passionate about vehicles, technology and the future of driving, which is why we love sharing the latest models, EV developments and industry insights with our customers and online community. Most importantly, we genuinely care about delivering a great experience. That’s why so many of our customers come back to us time and time again, and recommend us to friends, family and colleagues. If you’re thinking about leasing, we’d love to help. Say Yes to Express.


Contact info

4.8

Excellent

TrustScore 5 out of 5

754 reviews

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No recent history of asking for reviews

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4.8

All reviews

(754)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great comms

Great comms, and a really helpful company.

24 April 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Sir/Madam, great to hear that our team looked after you. Thank you for ordering with us.

Rated 5 out of 5 stars

Outstanding service!

Carmel and Michelle were excellent all the way through the process.

7 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Hall, it is really kind that you have taken the time to post a review. Hope you enjoy your lovely new vehicle.

Rated 5 out of 5 stars

Excellent all round

Joe, Ryan and all the team made leading our vehicle smooth and easy. Never tried to upsell me, always easy to get in touch, always clear and straight talking. I am happy to have found this company for my first foray into leasing. Would recommend 100%

11 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Kevin, thank you so much for a great review about your experience dealing with Express and especially Joe and Ryan. It is so kind of you to take the time to post a review. Thank you for choosing us.

Rated 5 out of 5 stars

First time leasing a car and Daniel…

First time leasing a car and Daniel made it very easy for me answer all my questions and queries, first class service and would definitely recommend to family and friends.

10 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Canning, first time leasing can be daunting so it is great to hear that Dan made this easy for you. We are so pleased that you choose us to assist you. We are here to assist for the duration of the lease. Happy Motoring.

Rated 5 out of 5 stars

Highly recommend van leasing company

I recently leased a van from Express Vehicle Contracts. It's a first time for me.
Everything went very smoothly, thanks to Dan and Ryan.
Highly recommend company!

7 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Tudor, it is so lovely to hear that your van lease went so smoothly with Dan and Ryan. They are great at what they do and we are thrilled to have them as part of the team. Happy Motoring.

Rated 5 out of 5 stars

Outstanding service by Ben & Ryan

I recently leased a new car through Express Vehicle Contracts, and the entire experience has been outstanding from start to finish.

Initially, I was assisted by Ben, who handled the quoting process and finance application stage. Despite requesting quotes on three different occasions while comparing offers from other brokers, Ben was consistently quick, helpful, and patient, providing the quotes without any fuss. Once I decided to proceed, he phoned me twice in the same day to go through my details carefully, making sure everything was accurate to give me the best chance of a smooth finance approval. It really showed the level of care and customer service they deliver.

After my application was approved, I was passed over to Ryan, who took over the order process. Ryan called me promptly to confirm the approval and go through the next steps, this whole process took about 2 hours. After sending the order form, he called again (towards the end of their business hours) to ensure I received it and could sign it quickly to secure the vehicle. He also double-checked all details with me over the phone to make sure everything was correct — again, an excellent touch.

Once the finance documents were completed and signed, Ryan stayed in regular contact, confirming the order, sending over the delivery dates, and explaining the next steps clearly. Today (the day of my delivery), I received a call from Ryan in the morning reminding me to carefully inspect the car upon arrival, and another call by Ben after delivery to check in on my experience. This level of communication truly stood out and highlighted the outstanding customer service provided by Express Vehicle Contracts.

From the moment I accepted the quote to the confirmation of the delivery date, the entire process took just slightly over a week — impressively quick. Even after delivery, Ben followed up by sending over useful contact information and additional important details.

Having leased a vehicle before through an other company, I can confidently say the service provided by Express was on another level — professional, attentive, and genuinely customer-first. I’ll definitely be sticking with Express Vehicle Contracts for my next lease towards the end of this contract.

Huge thanks once again to Ben and Ryan for making the whole experience so smooth and enjoyable!

9 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Aleem, I have just seen the review come in tonight and WOW is all I can say. As an owner of a business you hope that your vision and ethos transfers to the staff. Ben and Ryan have excelled here and I have texted them tonight to advise of the amazing review and they were thrilled. They both commented how lovely you were to deal with. Thank you for choosing us, thank you for taking the time to write probably the best review we have ever had. It has been a pleasure to deal with you. Thank you Carmel Rouse (owner)

Rated 5 out of 5 stars

Just received my new car

Just received my new car. Would like to thank Joe and the team for getting me a great deal and for the aftersales service, keeping me in the loop on the delivery of the vehicle etc 👍

8 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, thank you so much for taking the time to post about your experience of dealing with Express and particularly Joe. It's great to hear that Joe and team looked after you.

Rated 5 out of 5 stars

Thank you to Josh and the team

Thank you to Josh, Ryan and the team they were extremely professional from start to finish
So if you are looking to lease look no further than this company
They are very good

4 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Roy, that is lovely to read about your recent experience with us. Josh and Ryan work hard to look after the client and it is great to hear that they succeeded. Happy Motoring.

Rated 5 out of 5 stars

First time using Express Vehicle…

First time using Express Vehicle Contracts and I can honestly say how professional the team were. Ben and Ryan were very communitive and helpful in all aspects of my dealings and are a credit to their company 👏

I would highly recommend anybody looking for a vehicle to give these guys an enquiry

5 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Nick, thank you so much for taking the time to post about your experience. Ben and Ryan were very happy to be mentioned. We are very happy to have them as part of our team. Thank you for the feedback and thank you for choosing Express ! Happy Motoring.

Rated 5 out of 5 stars

A further vehicle ordered and delivered…

A further vehicle ordered and delivered using Express Vehicle Contracts. Once again Josh Campbell went above and beyond, excellent service and a credit to the company with the assistance of Ryan Bains. Once again I would recommend this company to anyone looking for a lease vehicle.

2 April 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Saunders, thank you for your lovely review about dealing with Josh and Ryan. They were very happy to be mentioned. We work hard at training them to ensure that the customer experience is the most important thing and it is great to hear that is what you experienced. We hope you love your vehicle and we are here to help during the lease. Thank you taking the time to post.

Rated 5 out of 5 stars

Definitely the most helpful leasing…

Definitely the most helpful leasing company out there. I'm speaking from experience as we lease a large number of vehicles. Very professional and easy to do business with.
Thanks

28 March 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Sir/Madam, thank you for your kind words. We hopefully will be able to help you with your fleet. Joe said you were great to deal with. Thank you for your order with us. It is appreciated.

Rated 5 out of 5 stars

Express Vehicle Contracts

James and his team kept me updated throughout the whole process, everything went as it should and was seamless from start to finish. If you are looking for a company to source your next lease vehicle then you won't go wrong with Express Vehicle Contracts.

31 March 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Tuer, James was very happy to be mentioned on the review so thank you for taking the time to post about your experience. We are here to assist throughout the rest of your agreement.

Rated 5 out of 5 stars

Fantastic communication

Competitive lease price.
Fantastic communication end to end.
Would definitely recommend and use again.

5 March 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Mr Hafejee, really appreciate those kind words thank you. We ticked all the boxes which is great to hear.

Rated 5 out of 5 stars

Excellent leasing company to deal with

Excellent leasing company to deal with. Special mentions to Ben and Ryan for their support throughout the process from selection to hassle free paperwork. Car was delivered exactly on the day that was agreed. Highly recommended company to take the headache and hassle out of leasing. Many thanks all!

27 March 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Saif, Ben and Ryan were very happy to be mentioned. Really appreciate the kind words you have written. Thank you for choosing us to assist you with your lease.

Rated 5 out of 5 stars

Great service

Great service. Kept me informed regularly and made sure the delivery, handover and communication with the garage was first class.

14 March 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Paul, lovely to hear about your experience as customer feedback is important to us. Thank you for taking the time to post your review. It is appreciated.

Rated 5 out of 5 stars

What a great company

What a great company. I was impressed from start to finish how on the ball they are with everything. Every part was explained perfectly and the customer service I received was exemplary. I would have no hesitation in recommending this company to anyone. They were also cheaper than every other company I looked at. Fantastic job guys. Many thanks.

3 March 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Mr Webb, great to hear that everything was clear and transparent with your journey of your lease with us. It means the world to us when clients take the time to post about their experience so thank you so much. Happy Motoring !

Rated 5 out of 5 stars

Professional from start to finish both…

Professional from start to finish both Dan and Ryan excellent customer service. Thank you ☺️

27 February 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Mrs Edwards, Dan and Ryan said you were lovely to deal with. Great to hear that you were looked after well by both of them. Thank you.

Rated 5 out of 5 stars

Top quality service from Joe and Ryan

Top quality service from Joe and Ryan. Helpful and attentive during the whole process and always proactive

9 March 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Mr Vid, thank you so much for posting about your lease experience with Joe and Ryan. Really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service and advice

I had great advice and help from Michelle and Carmel. they found a great deal on the car that I wanted. The whole process has been very smooth and I an extremely happy with the car and customer service that I have experienced. I would highly recommend them.

26 February 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Mrs Rowley, thank you so much for sharing your experience with your lease on your lovely new vehicle and mentioning Carmel and Michelle. It is appreciated when clients take the time to post reviews so thank you.

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