External Doors Online Reviews 

119
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Let's start with the good stuff door arrived on date given. Bad sturr drip bar was scratched and so was door. Letter box not fitted correctly. To be fair customer service guy did sort out however it... See more

Rated 5 out of 5 stars

Being a bit ‘old school’, I always worry about buying things like this online so I called the contact number and all three ladies I dealt with were extremely helpful and reassuring. I purchased a door... See more

Rated 5 out of 5 stars

I ordered bifold doors, a skylight and a panorama window from external doors online as it was the only company I called which agreed to do both snd to deliver if needed within 3 weeks. All the lad... See more

Rated 5 out of 5 stars

Excellent service after changing the size a couple o times due to having to get a different joiner , changing was no trouble , new quote recieved within the hour via email . Was easy to order and cust... See more

Company details

  1. Door supplier
  2. Window supplier

Written by the company

Based in Huddersfield, West Yorkshire, External Doors Online are one of the UKs leading and most trusted nationwide supply only window and door companies. With over 20 years in the building industry our customer service experts have a wealth of product knowledge to assist our customers with any questions they have and to give the best advice possible, when it comes to choosing your new windows and doors. Working in partnership with the most well respected and leading manufacturing facilities around the UK, External Doors Online are able to offer a comprehensive range of the highest quality windows and doors, tested to the highest standards. As one of the UKs leading window and door suppliers, External Doors Online’s aim is to offer the highest quality windows and doors, a large product range, market leading prices, quick lead times and unrivalled customer service. We aim to make the entire process as easy and hassle free as possible, from using our online window and door designers to receiving your delivery. We take our customer service very seriously and have a well trained and dedicated after sales team to assist our customers after the product has been delivered. We are proud to offer a huge range that includes the following; GRP Composite Doors, Solid Timber Core Composite Doors, Composite Stable Doors, Composite French Doors, Smooth Composite Doors, Aluminium Entrance Doors, PVC & Aluminium Casement Windows, PVC & Aluminium Tilt & Turn Windows, PVC Sliding Sash Windows, PVC & Aluminium Flush Sash Windows, PVC & Aluminium French & Sliding Doors, Aluminium Bifold Doors, Skypod Roof Lanterns, Atlas Roof Lanterns, Atlas Flat Rooflights, Sheerline Roof Lanterns & much more.


Contact info

3.8

Great

TrustScore 4 out of 5

119 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(119)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

These guys are brilliant x

This was the first time I'd used these guys and the whole experience was so easy. Design your door online , order and pay, and as a Yorkshireman I do my my homework regarding price and they were very competitive, in fact the cheapest which is always a worry but fear not. The door is good quality and the level of service second to non, a lovely girl called Becca kept me informed about progress and even brought the delivery day forward from a Monday to the Friday so I could fit it that weekend at my request.
Thank-you all the team at External doors online x

31 January 2025
Unprompted review
Rated 5 out of 5 stars

In love with our door!

Of course always hesitant in ordering online but we couldn't be happier with our beautiful door!
The design online was so straightforward and the delivery was super quick!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality. Single Door Arrived on time.
Packaged well and with the glass packaged separately which made the hanging of the door easier.

Delivery date was given within a day from placing the order & it was delivered on time with the Delivery Driver calling to advise time of delivery. Spot on.
Delivery Driver so friendly and courteous. A credit to the Company.
Thank you for the great product/service. Would definitely recommend!

27 September 2024
Unprompted review
Rated 1 out of 5 stars

The quality of there doors are bad…

The quality of there doors are bad avoid at all cost am reviewing about the quality of the door not the design of the door

9 August 2024
Unprompted review
External Doors Online logo

Reply from External Doors Online

Dear Colin,

Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.

To clarify, the issue you've encountered is not related to the quality of our doors. When designing your door on our website, you selected 30mm add-ons for the left, top, and right sides. The overall dimensions you enter include the add-ons, which is clearly outlined in several places throughout the website. Unfortunately, it appears that you missed this detail, leading to your misunderstanding about the final size of the door. The door delivered was exactly as per the specifications you selected, but it differed from your expectations due to this oversight.

We encourage any customers with questions or uncertainties to contact our team for guidance before placing an order, as we’re always happy to help clarify any details.

As mentioned in previous conversations, we are still here to assist you further. However, due to prior instances of inappropriate language during calls, we kindly request that all future communication be conducted via email.

Best regards,
External Doors Online

Rated 4 out of 5 stars

Great price, great quality, highly recommended!

Amazing quality & price, the best I could find on the Internet. Communication from the company was spot on, they answered all my questions in a very friendly manner both on the phone & via email. Delivery was as promised, driver phoned up 45mins beforehand. The door was well packaged & came with an installation guide, we self installed.
The one & only gripe I had was the damn large sticker on the pane of glass (we have a window above our door, it comes as 1 unit). What an absolute nuisance to remove, had to soak it with hot soapy water and scrub it off, took around 15mins.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing 5* service

Amazing company, fabulous customer service and quality products. I ordered Cortizo 4700 sliding doors and they arrived really well packaged and promptly. From start to finish, the whole external doors team go above and beyond, sorting out any queries without delay. Thank you

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Bi-fold doors

Ordered a set of bi-fold doors. great advice, simple to order and arrived on time. Delighted with the quality, strongly recommended.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

Being a bit ‘old school’, I always worry about buying things like this online so I called the contact number and all three ladies I dealt with were extremely helpful and reassuring. I purchased a door with side panel and a bathroom window, I am very pleased with them and the quality was excellent. Delivery was as scheduled and I received an hours notice before they arrived. I couldn’t find a better price anywhere. I am already speaking to them about buying more windows.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Helen and Imogen were so helpful

Helen and Imogen were so helpful, friendly and patient with my changes, nothing was too much trouble. The door arrived as planned and looks to be good quality and value for money. It would be nice to have the frame colour match all the door colours, I think majority do on the standard range but other than that a good service.

Would use again and recommend to anyone. I tried 1st glass for a quote and they were over priced and not nice to deal with, also based in Huddersfield.

A good all round experience with this company though. Keep up the good work.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

This is the 3rd door I’ve had from them…

This is the 3rd door I’ve had from them the website is easy to navigate. The customer service is very helpful cannot fault the doors. Delivery time very good mine was within 2weeks really pleased with all the 3 door I bought. Thank you to all the team.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Door is good

Door is good, the only thing is the escutcheon on the front is wonky but it doesn't affect the door from working.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

A++ quality and service

Great build quality, very impressed. Found their customer service to be excellent as I had to pause delivery due to a muscle injury and they helped with hinges adjustment instructions while fitting.
Will definitely be buying from again.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used this company and yet again the service was great.
Did exactly what they said they would .
Price was right and delivered at 8am on the day they said it would be. Can't ask for anything else.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I recently ordered a door from External Doors Online but unfortunately, there was a small fault on the door when it arrived. However, the Customer Service Team sorted the issue immediately and without fuss. The standard of a company is not judged when things go well it is how they react when they don't. In this case they proved to be exceptional. The door is now fitted and looks superb.

5 February 2024
Unprompted review

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