External Doors Online Reviews 

119
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Let's start with the good stuff door arrived on date given. Bad sturr drip bar was scratched and so was door. Letter box not fitted correctly. To be fair customer service guy did sort out however it... See more

Rated 5 out of 5 stars

Being a bit ‘old school’, I always worry about buying things like this online so I called the contact number and all three ladies I dealt with were extremely helpful and reassuring. I purchased a door... See more

Rated 5 out of 5 stars

I ordered bifold doors, a skylight and a panorama window from external doors online as it was the only company I called which agreed to do both snd to deliver if needed within 3 weeks. All the lad... See more

Rated 5 out of 5 stars

Excellent service after changing the size a couple o times due to having to get a different joiner , changing was no trouble , new quote recieved within the hour via email . Was easy to order and cust... See more

Company details

  1. Door supplier
  2. Window supplier

Written by the company

Based in Huddersfield, West Yorkshire, External Doors Online are one of the UKs leading and most trusted nationwide supply only window and door companies. With over 20 years in the building industry our customer service experts have a wealth of product knowledge to assist our customers with any questions they have and to give the best advice possible, when it comes to choosing your new windows and doors. Working in partnership with the most well respected and leading manufacturing facilities around the UK, External Doors Online are able to offer a comprehensive range of the highest quality windows and doors, tested to the highest standards. As one of the UKs leading window and door suppliers, External Doors Online’s aim is to offer the highest quality windows and doors, a large product range, market leading prices, quick lead times and unrivalled customer service. We aim to make the entire process as easy and hassle free as possible, from using our online window and door designers to receiving your delivery. We take our customer service very seriously and have a well trained and dedicated after sales team to assist our customers after the product has been delivered. We are proud to offer a huge range that includes the following; GRP Composite Doors, Solid Timber Core Composite Doors, Composite Stable Doors, Composite French Doors, Smooth Composite Doors, Aluminium Entrance Doors, PVC & Aluminium Casement Windows, PVC & Aluminium Tilt & Turn Windows, PVC Sliding Sash Windows, PVC & Aluminium Flush Sash Windows, PVC & Aluminium French & Sliding Doors, Aluminium Bifold Doors, Skypod Roof Lanterns, Atlas Roof Lanterns, Atlas Flat Rooflights, Sheerline Roof Lanterns & much more.


Contact info

3.8

Great

TrustScore 4 out of 5

119 reviews

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1-star

No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(119)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely recommend

Over the moon with the door.

TBH I was a little concerned as the price was quite a-lot cheaper than other competitors but there definitely is no reason to worry.

Excellent quality.

The Customer Service was also brilliant, I had a few questions & they were all answered professionally.

Delivery date was given within a day from placing the order & it was delivered with no hiccups.
Thank you for the great product/service. Would definitely recommend!

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Thank you for all your help

Thank you for all your help, especially Imogen, who was really great in responding to my questions and needs in ordering our door and providing customer care post-installation. Highly recommend!

11 December 2023
Unprompted review
Rated 1 out of 5 stars

TWRRIBLE CUSTOMER SERVICE

If I could give no stars I would but not an option. Ordered a door, the company delivered wrong sizes, refuse to take responsibility. Your money would be better spent elsewhere. TERRIBLE CUSTOMER SERVICE FROM DANIEL and according to Companies House he is the director!

20 November 2023
Unprompted review
External Doors Online logo

Reply from External Doors Online

Dear Allison,

Thank you for taking the time to share your feedback with us.

As we have already discussed, External Doors Online did correctly supply a door to the dimensions you ordered and a full itemised specification was provided via email for approval, prior to the order being placed.

Although we do thoroughly sympathise with your situation, we trust you understand that bespoke items such as these simply can’t be replaced free of charge due to a customer ordering error being made. As a gesture of goodwill, we have offered you a discount on your replacement door, sadly you have declined this offer.

At External Doors Online, we take pride in the quality of our custom-built doors, and we strive to provide as much assistance as possible to ensure a seamless experience for our customers during the ordering process.

We'd like to emphasise that our website includes comprehensive measuring guides to assist customers in the measuring process. Additionally, we always recommend seeking professional assistance for both measurements and installation to guarantee a perfect fit.

While we regret that we're unable to offer a free replacement in this particular case, we want to assure you that we stand by the quality of our products. As evidenced by the hundreds of five-star reviews from satisfied customers, we are committed to going above and beyond to address issues whenever possible.

Once again, we appreciate your understanding and thank you for choosing External Doors Online. We hope to have the opportunity to serve you better in the future.

Best regards,

Rated 5 out of 5 stars

Brilliant, just brilliant!

Brilliant, just brilliant! External
Doors Online were able to supply
me with my bespoke French doors quicker and cheaper than the actual manufacturer that is based 7 miles from me so how they do that is anyone’s guess! Doors (Eurocell) are very high quality, were delivered on time and were easy to
fit (and the builders were so impressed they confirmed they will use you again for sure) What a great service and experience from start to finish, thank you 🙏

28 September 2023
Unprompted review
Rated 5 out of 5 stars

could not fault this company excellent…

could not fault this company excellent service made to measure doors and windows at a very competitive price delivery was excellent communication excellent just fitted my french doors and little windows and the quality is excellent big thank you to the team that made them cannot fault and will use again definitely

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Awful product- AVOID!!

Door came on the estimated time frame and exactly what we had chosen.
It was installed by a professional which he stated he had no issues fitting the door. HOWEVER, after a couple of weeks we started to notice the locking system was becoming a problem, when turning the key it wouldn’t slot into the hole in the door frame it would just get jammed which meant we could not lock the door unless we gave force or lent on the door from the inside, the inside frame around the window also kept falling off an coming away from the door.
We emailed about this and got a speedy response back and they sent out what we thought was needed for the door. We did what was asked and the door never changed, still had a locking issue to the point where we had bent 2 KEYS from trying to lock the door. We then got someone round to look at it again to see if the door was level and if there was any noticeable issues. We now can’t fully lock the door and one of us has to stay in the house otherwise the house would be open and haven’t been able to leave for work/house. We have emailed back and forth for weeks with a response that has got nowhere yet we got the blame well the ‘fitter’ has and they’ve said they was just the ‘supplier’ not the ‘manufacturer’ but it’s still ok for us to pay nearly £1000 on a door which is not fully functioning.
We are now waiting on more parts what we have to attempt to try an do ourselves to see if we can get the door working the way it should.
Appalling. PLEASE AVOID!!!!!

4 September 2023
Unprompted review
External Doors Online logo

Reply from External Doors Online

Hi Laura,

Thank you for your review.

Looking back through the history of your order, we can see that your door was delivered on 04/04/2023. We received communicating from yourself 4 months after successful delivery on 03/08/2023, to report that you were having trouble locking the door and that screws were now missing or loose from the lock keeps.

The keep screws are held in place with a nut hidden behind the keeps. By loosening these screws keeps can be adjusted to correctly align the door and keeps as explained. If these screws are loosened too much, the nuts come away from the screws, leaving nothing for the screws to grab / hold. These nuts cannot work themselves loose by themselves and can only come away if the screws have been manually loosened too much. As goodwill we arranged for a new set of keeps with nuts intact, to be sent our free of charge.

On 21/08/2023 we received another email to report that you were still experience a locking issue with the door. Our customer service team correctly requested photos and videos of the door with spirit levels against the frame, to check that the door had been installed square and plumb. You kindly provided these images and we were able to confirm that it had been installed square and plumb. We were also able to see from the images that the hinges at the bottom of the door were on the opposite adjustment to the top hinge, which we advised could have been throwing the door out of line. We therefore advised that a hinge adjustment be attempted, in order to correctly align the door mechanism with the keeps. We provided instructions on how to adjust the hinges.

On 05/09/2023, we received another email reporting that the door had got worse and now wouldn't lock. You were also still reporting that the keeps had loose / missing crews indicating that the keeps that were previously provided free of charge as goodwill, had either not been fitted, or again had beem fitted incorrectly loosening the screws to the point where the nuts have come away from the screws and dropped within the frame. The images and videos provided were again shown to a heavily experienced technical team who were able to confirm this was the case. Again we offered to send more goodwill free of charge keeps, again with nuts intact, to swap for the ones currently on site with missing nuts. We also offered a video call with the technical department, whilst your builder was on site to guide them through the correct keep installation procedure.

On 08/09/2023 you emailed us to inform us that you have had an alternate experienced family member look at the door and they agreed that the door needed new keeps to resolve the issue. As promised we arranged these free of charge for delivery to you. On 13/09/2023 you again emailed to ask for instructions on how to change these keeps as there was nobody with the professional knowledge to do so. Following this on 14/09/2023, we have again offered to have a member of the technical team assist on a video call whilst your fitter is on site, but have yet to receive a response as to whether this has been accepted.

We are very sad that you feel you have had a negative experience with External Doors Online. Unfortunately in this case the issues caused have been caused by an improper attempt to adjust keeps during installation or based on the delivery and issue reported date, after a later attempt to perform an adjustment to alignment. As a company we feel we have gone above and beyond by providing 2 sets of free goodwill parts, and offering technical video call assistance.

Our offer of free technical assistance still remains open and we are happy to assist with anything you require going forward.

Kind Regards
External Doors Online

Rated 5 out of 5 stars

Impressive service

The whole process from ordering my Kingston Solid door to receiving & fitting it was very straight forward. This appears to be a slick business, making them a pleasure to use.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Faultless

I ordered a new front and back composite door in the silver grey,
Everything about this company was excellent, so easy to order on the online portal , I had to phone up because I typed the wrong size into the portal ( my fault ) the customer service was first class , dealt with the problem easily and emailed to say it was rectified (which it was ) got a delivery date and my doors were delivered on that date . The delivery drivers phoned an hour before , perfect ! The packaging was superb and the doors were completely un marked , faultless would easily recommend this company 👌

3 September 2023
Unprompted review
Rated 5 out of 5 stars

Great working relationship…

We have a great working relationship with Dan and the wider team at External Doors. The team are knowledgeable, provide excellent service and the products are of high quality at bargain prices. Would recommend.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service and quality

Great service and my new front door is exactly what I wanted and looks fantastic in situ. Special thanks to Naomi who provided exceptional and highly efficient customer service - thanks again Naomi!

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Nothing went wrong

Nothing went wrong. Sales staff were excellent. Composite door and UPVC door. Half the price of my local supplier and a fifth of the lead time. Exactly what I ordered delivered on time.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing door .

Excellent service after changing the size a couple o times due to having to get a different joiner , changing was no trouble , new quote recieved within the hour via email . Was easy to order and customer service was amazing , door delivered on day that was advised . ( hopefully don't need a new door soon ) but if i did i would def use again .

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

So , I can't say enough about this business, I ordered 4 windows and a set of French doors , sometimes it's hit or mis with online businesses, but this company are fantastic, when the doors turned up they were loaded professionally, none of the windows or the doors were marked or damaged , the young lady who delivered the items was really careful with my purchase, also the windows came with all the packers , the items are made really well and to a high standard, I will be recommending this business to friend's and family, and a online Facebook page that shows people who build garden rooms right across the UK,

5 May 2023
Unprompted review

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