Formula One Autocentres - Gloucester Reviews 79

My car was due a service, booked online. Turned up sat morning and was told it wasn't booked in but they could do it on the Sunday, no issue with that.
Had a call around 11ish saying that my car wouldn't start or sit idle so they couldn't do the service... listed off all expensive things it could be DPF being one of them, so we went up. Again told it could be a list of things it could be. I explained that ive never had a problem with the car starting (its used everyday) so said that I need the car tomorrow for the school run.
I went to try to start the car to see if we could see what was wrong and the battery was flat... how could a garage with 'trained ' mechanics not realise it was that flat.
Jump started the car and happily went on my way, over a week now and it's still fine.
Could of potentially cost us a lot of money which 100% wasn't needed.

I've just visited Formola One Autocentre Gloucester once again knowing each and every time I deal with the Gloucester team I'm mega impressed with the service I receive.
Big shout out to Nathan who gave not only fantastic service but displayed great knowledge and understanding when offering support and advice.
5 star service from the Gloucester branch
Would highly recommend and will be back whenever I need tyres and tyre related jobs.

Very poor service my mot has been cancelled twice now due to some problems they haven’t resolved after 2 weeks.They contacted me on both occasions the morning of mot which is poor if they new they had problems.I now have a car I can’t drive because mot has run out and have to wait a week because most garages are booked up .Funny thing is the manager Nathan couldn’t understand why I was disappointed.My family has used for many years but won’t be anymore .

I have been to the service centre in Gloucester twice have think about i will not go there for anything ,first time i went there to have the car re gassed,they drained te gas out then told me the air con pump was fauily, i took it to a another garage within a week ,they just filled it issues,may it was to much for F1 SERVICES,Second time was last sunday when i wanted two tyres only to be told they had no staff and might be able to do them Tuesday ,i was told that when i took a mini in for one tyre 2 months ago they said then thursady ,so the bottom line dont bother they are plenty of places open sunday

Please Do not trust this company!!!!, with your vehicle or your safety.I brought my car in on the 22nd to have new tyres installed. Their supposedly "very skilled guys" completely botched the job and failed to balance the wheels properly the first time.When I had to waste my time returning for a second visit, their own technician, Ricardo, explicitly admitted and confirmed that the wheels were NOT balanced. He attempted to re-balance and zero them, but the issue is still not solved. The car is still driving terribly.Instead of taking responsibility for their poor workmanship, this dodgy outfit is now trying to hide behind my MOT to deflect blame. It is a complete scam. I drove on cheap, Chinese budget tyres previously and never experienced a single vibration or issue. The problems only started the exact moment this garage touched my car.To make matters worse, they are now refusing to refund my money, repair the vehicle, or exchange the tyres for new ones. They take your cash, botch the job, and leave you with a dangerous, unresolved vehicle.Save your money, your time, and your sanity. Go anywhere else but here. Absolutely unacceptable and fraudulent customer service.

Reception and booking in was efficient and helpful.
All staff were polite. Appointment ran on time. Price was competitive.
Would recommend and use again.

Was in a bit of a fix with our camper van fully packed for a trip.... But that was soon sorted by Gloucester formula 1 the gentleman got us sorted on a Sunday afternoon with a wonderful can do attitude. Sorry can't remember your name but a lovely south African accent 🙏

Horrendous experience. We booked our little car in for an MOT and an interim service, because we had used them several times a few years back and had been very satisfied. We were told the MOT was booked for 11.30, but were asked to take the car in at 9. It was a few miles away, we don't live in Gloucester, but got there just after 9. As we live so far away, we asked if there was a rough time the car would be ready, as we were basically just hanging around. I mentioned that I was surprised that we were were asked to be there so early, as the MOT wasn't until 11.30, and was told that it suited THEM, because if there was a cancellation they could do it earlier. Anyway, a few hours passed, and at about 1,30 we checked online, and could see that the car had passed its MOT. Thinking the Interim service may have also been done, or have been well underway, we rang, to try and get an approximate time when we could pick up the car. This is where the real diabolical customer service kicked in. My partner made the call, and the guy on the front desk, was probably the most condescending, rude, patronising, officious and all round hideous human I have encountered in many, many years. Rather than just being helpful, and saying it's scheduled to be looked at at such a time, and will take an hour or so, he opened up a tirade about how "we cannot be rushed, we charge a lot for what we do, I will call you when it's ready! (Which he didn't incidentally, we went back later by chance to see it parked outside). When my partner later went in to pay, and mentioned that he had been slightly less than helpful, he launched another tirade which included the words "just because I'm South African and direct, people think I'm being rude, I've apologised three times (he hadn't) what more do you want!"
Sad really, I don't care how good a business is, but customer service is paramount. This is one business I won't be visiting again.

Nathan at the Gloucester branch was brilliant.
No nonsense and got my car sorted in an emergency on a Sunday.

They were able to book me in straight away, were flexible about pick up and drop off and the pricing was amazing. Was expecting a cost at least a place value higher!
Would definitely use again

I booked my van in to this garage for an MOT and Full Service, after recently moving to the area from Wales. My vehicle failed and £900 later I got it back with a new MOT.

Unfortunately the Tester here does not like vehicle styling products, and for the first time ever had listed 2 tinted windows, a bonnet grill and a steering aid as minor defects (so need removing) on my MOT certificate.

I spoke with the garage in person and contacted customer services online, only to be told on both occasions that it is the testers discretion as to whether these are mentioned or not. I was offered no solution so have had to organise for a 2nd MOT with another garage to get these defects removed.

I am not knocking their workmanship, but if you have a vehicle that is not bog standard do not take it here.

Nathan and his team, were both informative and capable.Excellent service and communication

Booked MOT a week in advance (entered reg and everything), paid, booked the day off for it and 2 hours before I get a phone call they can't take my van! Too large a vehicle - all infos where there the whole week...

My car was booked in for work on the brakes and the team were really helpful at getting this sorted. Ricardo and Nathan were both really helpful as I needed help and support in getting the financial support set up to spread the cost. Thanks again for all your help. I have always found the staff to be really helpful at this centre and would recommend them!

I booked my blue Skoda Fabia in for a service on 18.02.26. The technician found some issues with the car that led to a very large bill. I never once felt pressured to get the work done, and the staff was very helpful. Nathan is the new branch manager and is excellent. He is really setting new standards, and it is becoming one of the best garages I have used.

EDIT: Lovely conversation with Chris the Area Manager who is definitely a credit to Formula One. Great to hear that management are making a point of speaking to customers about their experiences and then making sure essential conversations are had with staff. Thanks to Chris we may use Formula One again in the future.

The MOT and Service was completed well. However, the customer service was poor. Initially I was told they would contact me to let me know my car was ready for collection- they didn't. I turned up anyway (as I was food shopping close by) 30 minutes before closing to ask and explained I needed to know as I had a young baby in my partner's car. The man at the desk said it would be done around 7-7:30 and I could wait for it, it was 5:30. I was very confused saying I thought it would be done and I can't be bringing the baby out again. The other mechanics started laughing and he says he's only joking it'll be about 10-15 minutes and they close at 6pm anyway. I was completely shocked by the interaction and did not find it funny at all. I wish I felt able to stand up for myself, but it's so unprofessional having a laugh at someone else's expense. Shame as this was my second time using Gloucester formula one and the first experience was great and the staff then were lovely. I won't be going back now.

New to the area, I chose this company for my cars MOT. Before I booked the vehicle in, I called the garage to confirm they could do any repair work that was needed. Yes they said, everything apart from welding. So on this premise I made the booking

The vehicle failed on one point. But nothing involving any welding. I asked how soon could they fit the new part. I was then told, no, we can't do that, you’ll have to find another garage to do that. Then bring it back for a retest within a week

After raising this with their area support manager Chris Stanley and not being happy with their response and chance to rectify things, I'm leaving an honest account

Stay away, use another company.......

Took my car in as I had a puncture. (in the evening) I was told it was booked in for the following morning. No call received by 2pm so called to chase, I was told the person was not around and they would call me back. 4pm came and still no call. I went to the garage in person to be told the work had not been done as they were waiting for a part ( no parts are required for a tyre repair only) being absolutely fobbed off. I said I wasn't happy with the communication and was told you can take the car if you want. No customer service, no apology and they really didn't care. I should have listened to a colleague who said they had been exactly the same with her MOT which she ended up taking elsewhere. Go to another garage!!!!!

Driving down the road my tyre pressure alarm went off and I managed to get to F1. This was my first experience with the team and I have to say they were excellent. Whilst they didn't have the tyre I needed they initial suggested another local garage before in the end removing the flat tyre so I could take to another garage and get the tyre replaced. They did all this with a smile, professional attitude and for FREE!

I was initially greeted by the guy at reception by being told my tyres may not be in as they were having trouble with Blackcircles. After confirming they were in fact there, I had to wait 1hr 15minutes for them to fit two tyres. I was handed the keys back by one of the fitters, the guy behind the reception desk didn't even acknowledge it, no apology for the long wait, he was too busy on the phone to his missus for the last 40 minutes, talking loud enough for anyone in the reception area to hear. Very unprofessional service and I will not be using F1 autocentres again.

** In reply to F1 Autocentres reply, No! I don't want to contact you so I can waste more of my time talking to you. There is more than enough information in my review to investigate it. **