Formula One Autocentres Reviews 

44,232
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Customers consistently find the booking process straightforward and the website easy to use, making it simple to schedule appointments. Many people praise the staff for being friendly, helpful, and professional, often going above and beyond to provide excellent service. Consumers frequently highlight the fair pricing and the overall efficiency of the service received. However, some customers also noted issues with staff interactions, unexpected closures, and significant delays in service or parts availability. A few other people also felt that booking times were inaccurate or that prices were not always shown upfront, leading to confusion. Additionally, some reviewers mentioned concerns about poor workmanship, including damaged parts or issues with additional work.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the excellent, professional, and... See more

Booking process

People report positive experiences with the booking process, finding it easy to use and navigate, with a good... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individuals for being... See more

User experience

Clients share positive opinions on user experience, with many highlighting the ease of use and efficiency of... See more

Price

Consumers generally find prices to be competitive and fair, with many reviewers highlighting good value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the prices, and local centres, with suitable appts. Would have preferred next day but 2 days is good. I would prefer all the prices to be shown upfront. It would be better if you didn't show BM... See more

Rated 4 out of 5 stars

Straight forward and easy to understand website, booking my MOT through this method was quick and simple, at the Garage on Chartrists Way where I know from previous experience, I will get a great ser... See more

Rated 5 out of 5 stars

Two new tyres fitted at Formula 1 Autocentre, Coalville, Leicestershire. Absolutely excellent service in every way, polite, helpful, excellent tyre-fitting. We were thrilled to receive such wonderfu... See more

Rated 5 out of 5 stars

I was able to easily book an MOT slot online. I have been dealing with this company over the course of many years and have found that they provide an excellent customer experience. They are very knowl... See more


Company details

  1. #21 of 24 best companies in Tyre shop
  2. #14 of 19 best companies in MOT Centre
  3. #49 of 60 best companies in Vehicle Repair

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info


4.4

Excellent

TrustScore 4.5 out of 5

44k reviews

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4.4

All reviews

(44,232)

5,134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service and MOT

Nice and easy to follow and book service and MOT and by doing it online there were some discount vouchers and altogether this saved me just over £50

31 July 2026
Rated 1 out of 5 stars

Had my car booked in for an MOT and…

Had my car booked in for an MOT and service,told to take it down at 8:30 on a Saturday to get told on arrival that the rolling road was broken so can’t do MOT’s, so they rebooked for in a fortnight later (the day my MOT runs out) so thought we’d call a few days ahead to see if it had been fixed, to be told no we were going to phone you on Friday! The day before!!
VERY POOR MANAGEMENT AND CUSTOMER SERVICE!! and now going to take forever to get a refund!!

29 July 2026
Unprompted review
Formula One Autocentres logo

Reply from Formula One Autocentres

Dear Marc, I'm truly sorry to hear about your experience with the MOT and service. It’s disappointing that the rolling road was broken and that you weren’t informed sooner, which is not the level of customer-centric service we strive for. We appreciate your feedback and are committed to improving our communication and reliability; please reach out to us directly so we can assist you with your refund and ensure a smoother experience in the future.

Rated 5 out of 5 stars

Exhaust fitted

I rang the garage and spoke to Scott about my daughter's exhaust,he gave me a time to take the car in the next day.Tom quickly had the car on the ramps and soon rectified the problem while I waited.Both were accomodating and polite which is important to me as a customer and a good after care service which you don't always get from places.Thats what prompted me to remember to leave a review.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this garage. They failed my vehicle on its MOT due to what turned out to be an incorrect assessment, which appeared to stem from a lack of knowledge about this particular make and model.

After seeking a second opinion from a specialist, it became clear that the items they failed the car on were either misunderstood or incorrectly interpreted. An MOT tester should be familiar with the inspection requirements for different vehicles, or take the time to verify them before issuing a fail.

The unnecessary fail caused me wasted time, additional expense, and a lot of frustration. I would recommend that anyone with a less common or specialist vehicle considers using a garage with experience of that type of car instead.

24 July 2026
Unprompted review
Formula One Autocentres logo

Reply from Formula One Autocentres

Dear Joanne, I’m truly sorry to hear about your disappointing experience with us. We strive for customer-centric service and your feedback highlights areas where we need to improve our knowledge and reliability, especially with specialist vehicles. Thank you for bringing this to our attention, and I hope you’ll consider giving us another chance in the future.

Rated 5 out of 5 stars

IConcern prior to MOT

I was worried my tyres might need replacement prior to MOT but the Barnstaple branch gave my vehicle a full check and advised no need for any expense at the moment. First class service with no charge. I was very impressed and will certainly use their facilities again.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not update website.

Brought some tyres online ,paid upfront and was then told that they couldn’t get these tyres from their suppliers, thats fair enough,but they are still advertising the same tyres for sale ,surely they should remove them from their website ! Now it’s gonna take possibly 3 to 4 to get my money back . They did try to sell me an alternative but they were £80 per tyre more ! Not impressed.

30 July 2026
Unprompted review
Formula One Autocentres logo

Reply from Formula One Autocentres

Dear Chris
Unfortunately our website does not show live stock levels due to the huge number of tyres and centres that we have. Each order is processed individually as we do not have a central warehouse where we can stock all the tyres and stock levels fluctuate with manufacturers and suppliers on a constant basis. Tyres are advertised on our website based on the information given to us by our suppliers and manufacturers and usually we are able to get stock in time for your appointment. Unfortunately there are times when we are unable to source stock and then have to find alternatives or offer a refund as stated in our terms and conditions.

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