They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought sofas from Fairway 17 years ago and they needed replacing. Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy. From the first... See more
Company replied
We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the... See more
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Really good service from Bradley and the staff who answer the phones. Bradley kept us up to date on the progress of delivery and helped my elderly parents to choose the perfect beds and sofa. The de... See more
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Company details
- #93 of 397 best companies in Home Furniture Shop
- #27 of 115 best companies in Bed shop
- #52 of 228 best companies in Bedroom furniture shop
- #18 of 89 best companies in Flooring Shop
- #28 of 92 best companies in Sofa store
- #11 of 25 best companies in Upholstery shop
About Fairway Furniture
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
184 Billacombe Road, PL9 7HE, Plymouth, United Kingdom
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4.8
Excellent
3k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Fairway Furniture
Thank you for your kind feedback! We're delighted to hear you're happy with the product and that our service and delivery team met your expectations. We appreciate your support and look forward to serving you again. Kind regards Fairway
Highly recommend Fairway Furniture in…
Highly recommend Fairway Furniture in Tavistock for their consistent friendly, professional approach. I valued their support without feeling pressured. Excellent service from every member of staff from making a purchase to delivery.
2 May 2026
Reply from Fairway Furniture
Thank you so much for your kind review and recommendation.
We're delighted to hear that you enjoyed your experience with our Tavistock team and appreciated our friendly, professional approach. Providing helpful support without any pressure is something we pride ourselves on, so it's wonderful to know that this made a positive difference during your purchase.
We're also pleased that the high level of service continued right through to delivery. Your feedback means a great deal to our team, and we will be sure to share your comments with everyone involved.
Thank you for choosing Fairway Furniture. We hope to welcome you back again in the future.
New sofas
From the time we were looking at new furniture to the time it was delivered, we were regularly updated on the progress of our order. On the day of delivery, the delivery men contacted us with a time that they would be arriving and they were so helpful, friendly and polite. Would definitely recommend buying from Fairway Furniture in the future.
19 May 2026
Reply from Fairway Furniture
Thank you for your wonderful review and recommendation.
We're delighted to hear that you felt well informed throughout your journey with us, from choosing your new furniture right through to delivery. Keeping our customers updated every step of the way is very important to us, so it's great to know our communication helped make the experience a positive one.
We're also pleased to hear that our delivery team kept you informed on the day and provided such friendly, helpful and courteous service.
Thank you for choosing Fairway Furniture and for taking the time to share your experience. We truly appreciate your recommendation and look forward to helping you again in the future.
Good customer care
Good customer care, great early delivery and took away old unwanted sofas.
Very pleased with chosen fabrics..fit in well
21 May 2026
Reply from Fairway Furniture
Thank you for your lovely review.
We're delighted to hear that you were pleased with the customer care you received, the earlier-than-expected delivery, and our sofa removal service. It's also wonderful to know that you're happy with your chosen fabrics and that they fit so well within your home.
Thank you for choosing Fairway. We hope you enjoy your new furniture for many years to come, and we look forward to assisting you again in the future.
Andrea at the Par market site was…
Andrea at the Par market site was great. She gave us superb customer service by offering us suitable options to meet our needs and was polite, friendly, and so helpful when we purchased our sofa bed recently. A real asset to the company. The delivery guys were really respectful and unobtrusive.
16 May 2026
Reply from Fairway Furniture
Thank you so much for your wonderful review.
We're thrilled to hear that Andrea provided such excellent customer service and helped you find the perfect sofa bed for your needs. We will be sure to pass on your kind words to her – she will be delighted to know that her friendly, knowledgeable approach made such a positive impression.
We're also pleased to hear that our delivery team were respectful and considerate while delivering your furniture. Providing outstanding service from showroom to delivery is something we take great pride in.
Thank you for choosing Fairway and for taking the time to share your experience. We hope you enjoy your new sofa bed for many years to come.
Always helpful and polite
Always helpful and polite, no hassle or rush, delivery when they say and we’ll organised
17 January 2026
Reply from Fairway Furniture
Thank you for your lovely review.
We're delighted to hear that you found our team helpful and polite, and that you appreciated our relaxed, no-pressure approach. Providing a smooth and well-organised experience from purchase through to delivery is something we work hard to achieve, so it's wonderful to know this was reflected in your experience.
Thank you for choosing Fairway, and we look forward to helping you again in the future.
Excellent service throughout
Excellent service throughout, very patient and knowledgeable in the showroom, offering good advice when choosing our new sofas. Could take home several leather colour samples to help decide. Ordering was easy, every step of choices and delivery times explained carefully. Delivery team very friendly and positioned and tested them, took photos and spotted a minor fault,reported back. Called by Fairway soon after and day arranged for upholsterer to visit, also very friendly and professional , fixing in a few minutes. Always great service at Fairway!
19 May 2026
Reply from Fairway Furniture
Thank you so much for your wonderful review and for your continued support of Fairway.
We're delighted to hear that you had such a positive experience from choosing your new sofas in our showroom through to delivery and aftercare. Our team takes great pride in providing knowledgeable advice, clear communication, and attentive service at every stage, so it's fantastic to know this made a difference.
We're also pleased that our delivery team and upholsterer were able to resolve the minor issue quickly and professionally. Ensuring our customers are completely satisfied is always our priority.
Thank you again for your kind words. We hope you enjoy your new sofas for many years to come, and we look forward to welcoming you back to Fairway in the future.
Great service
Great service instore, good communication and updates whilst waiting for delivery. Item arrived on time and excellent quality for the price. Would have been 5 stars but the timescale from ordering (beginning of January) to delivery (late May) was a bit longer than expected.
20 May 2026
Reply from Fairway Furniture
Thank you for your feedback and for taking the time to share your experience. We're delighted to hear that you were pleased with the service you received in-store, our communication throughout the process, and the quality of your item.
We appreciate your comments regarding the delivery timescale. Many of our products are made to order and imported which is why it had a long delivery time.
Thank you again for your custom and support and taking the time to leave us this review. Kind regards Fairway
Very happy
Délivered at exact time stated by two extremely efficient, polite and helpfull delivery men.Thank you
22 May 2026
Reply from Fairway Furniture
Thank you so much for your kind feedback. We're delighted to hear your delivery arrived exactly on time and that our delivery team provided such efficient and helpful service. We’ll be sure to pass your compliments on to them!
Excellent customer service from start…
Excellent customer service from start to finish! Harry, at the Tavistock store, was extremely helpful without making us feel pressurised at any time. After our initial purchase, there was a hiccup with our house purchase, so we had to cancel our order, but we were so happy with the quality of the furniture and the Customer Service, we went back and reactivated our order and added more items, a few weeks later. Harry and the Team at Tavistock store are a credit to Fairway Furniture. We were able to split our delivery, as our sofa will take 20+ weeks to be delivered, the delivery team delivered part of our order last week and they were excellent too. I would highly recommend a visit to the Team in Tavistock.
9 March 2026
Reply from Fairway Furniture
Thank you so much for your wonderful review and recommendation! We’re delighted to hear about your positive experience with Harry and the team at our Tavistock store. Providing helpful, pressure-free service is exactly what we aim for, so it’s fantastic to know you felt supported throughout the whole process.
We really appreciate that you came back to us once the house sale was sorted. It means a great deal to hear such kind comments about the quality of our furniture and customer service.
We’ll also be sure to pass your compliments on to our delivery team — they’ll be thrilled to hear their service made a great impression too. Thank you again for your support, and we hope you enjoy your new furniture for many years to come!
Execellent service
Bradley in the showroom was very informative and helpful.
Was kept upto date on arrival of stock to delivery date and and time.
Delivery guys were great, very efficient, careful and tidy.
22 May 2026
Reply from Fairway Furniture
Thank you for taking time to leave a lovely review! We’re so pleased to hear Bradley was so helpful throughout the order process, we will make sure this is passed on to him. Keeping our customers updated every step of the way is really important to us, so it’s great to know the communication from stock arrival through to delivery was appreciated.
We’ll also be sure to pass your kind comments on to our delivery team — they’ll be delighted to hear their efficiency and care made a positive impression. Thank you again for choosing us!
20 years of excellent service
We have had excellent service from them for over 20 years what more can I say
19 May 2026
Reply from Fairway Furniture
Thank you for your continued loyalty and kind words. We’re truly grateful to have had the opportunity to serve you for over 20 years. Knowing that you’ve consistently received excellent service means a great deal to us, and returning customers are so important to us.
We look forward to continuing to help you for many more years to come. Many thanks Fairway
Everything was excellent
Everything was excellent, from the stress free, no pressure viewing and ordering, the communication on the delivery, to the delivery and installation itself.
Would use again without any doubt.
10 May 2026
Reply from Fairway Furniture
Thank you for taking the time to leave such a wonderful review. As a family run local business we are delighted to hear that everything went so smoothly for you, from the in store experience through to the delivery and the installation itself.
It’s great to know the whole process felt stress-free and seamless. We hope you enjoy your purchase and look forward to helping you again in the future. Many thanks Fairway
Scott made our experience great.Hes so…
Scott made our experience great.Hes so patient ,understanding and experienced as a salesman.
21 May 2026
Reply from Fairway Furniture
Thank you for your lovely feedback. We’re delighted to hear that Scott made your experience such a positive one, as one of our longest members of the sales team.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Scott.
Many thanks, Fairway
Ordering was easy on line
Ordering was easy on line. Delivered within the timeframe and the delivery men were polite and extremely efficient.
21 May 2026
Reply from Fairway Furniture
Thank you for your kind feedback. We’re really pleased to hear that you found the ordering process easy and that your delivery arrived on time. It’s also great to know our delivery team made a positive impression with their politeness and efficiency.
We appreciate you taking the time to share your experience and hope to serve you again in the future. Regards Fairway
Excellent in store service and staff
Excellent in store service and staff, excellent delivery service and staff
22 May 2026
Reply from Fairway Furniture
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience both in our St Austell store and with our delivery service. Our team works hard to provide the best service possible, and your feedback means a lot to us. Thank you for taking the time to leave us a review. Kind regards Fairway
Reliable and quality
Reliable company, helpful and great communication throughout. Very pleased with the second recliner chair here for my Grandma
6 May 2026
Reply from Fairway Furniture
Thank you so much for your kind words! We’re delighted to hear you found our team reliable, helpful, and communicative throughout the process. It’s especially wonderful to know your Grandma is enjoying her second recliner chair from us. We truly appreciate your continued support and look forward to helping you again in the future!
Thank you for shopping with us, Kind regards Fairway
Reply from Fairway Furniture
Thank you for your lovely feedback! We’re so pleased to hear our team helped make your experience in store a pleasant one. We really appreciate your support and hope to see you again soon!
Kind regards, Fairway
Reply from Fairway Furniture
Thank you for your kind review! We’re delighted to hear you were pleased with both our sales team and the prompt, efficient delivery service. Your feedback is greatly appreciated, and we hope to see you again in the future! Kind regards Fairway
Staff polite and very helpful
Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th May to ascertain damage. All in all a good experience of Fairway Furniture’s service.
11 May 2026
Reply from Fairway Furniture
Thank you for your thoughtful review. We’re pleased to hear you found our staff polite and helpful, and that the storage arrangement at Lee Mill was convenient for you. We’re sorry to hear about the issue with the recliner chair and look forward to rectifying this on the 26th May. We are grateful for your kind comments about your overall experience with our service. Best Wishes, Fairway
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