Excellent service from Fanatical! Ive purchased many games over the last few years and everything is always perfect. Codes delivered instantly to my email, all activated without any issues on Steam.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
first time buying from fanatical. Got doom the dark ages and resident evil requiem deluxe edition at the same price I'll get just resident evil requiem alone at steam. was surprisingly a cheap dea... See more
Company replied
Fanatical is now my favorite 3rd party pc games vender right next to steam. I have ordered about a dozen games over the last year and have had nothing but a good happy experience with them. I have pur... See more
Company replied
I've used this site for a long time and this was only the second time I think I've had to contact support I bought a windows 11 pro key it wouldn't work but customer services (Finn and Rea thanks so... See more
Company replied
Company details
- #14 of 39 best companies in Video Game Shop
- #24 of 48 best companies in Book shop
- #68 of 152 best companies in Gaming services
- #118 of 176 best companies in Hobby shop
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crazy cheap deals!!!
Great deals on great games. I bought a few extra games for my friends.
15 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating!
Kind regards,
Customer Support Team
It was great...like always
It was great...like always. Fanatical is my #1 go to official store, outside platforms, like Steam or GOG
15 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're happy to hear of your positive experience.
Kind regards,
Customer Support Team
Great prices and excellent customer support
I had a very good experience with Fanatical. The product was delivered instantly after purchase and everything worked perfectly without any issues or complications.
The prices are extremely good, especially thanks to the large discounts and bundles they offer, which give amazing value for money.
I also contacted customer support with a question and was honestly surprised by how fast they responded. I received a helpful and clear reply within just a few minutes, which is something you do not see very often nowadays.
Overall, I am very satisfied with the experience and I will definitely purchase from Fanatical again in the future.
15 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're extremely happy to hear about your positive experience with our site and support team!
Thank you for the kind words. Stay tuned for more sales & great discounts from us.
Kind regards,
Customer Support Team
I got my games quickly
I got my games quickly, and no issues at all. The service has proven time and time again to be reliable. I might consider buying more expensive games seeing as there haven't been any major issues so far.
Thanks again for the great service
14 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are glad you enjoyed our service!
Kind regards,
Customer Support Team
great value
15 May 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. Hope to see you again soon!
Kind regards,
Customer Support Team.
Great pricing and buying in bundles is…
Great pricing and buying in bundles is a nice touch.
14 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re glad you’re enjoying the great pricing and the bundle options.
We really appreciate your support.
Kind regards,
Customer Support Team
Cheap price
14 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad you’ve found the deals worthwhile.
Kind regards,
Customer Support Team
Good value and simple to use.
13 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re glad to hear you found Fanatical good value and simple to use.
Kind regards,
Customer Support Team
Bought from this site multiple times…
Bought from this site multiple times and every key has worked! Would recommend for dirt cheap sales on games!
14 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re really happy to hear every key has worked well for you and that you’ve enjoyed the deals.
Kind regards,
Customer Support Team
Trust me, use Fanatical. No headaches.
I stopped using Fanatical as much as I did in the past but they always come in clutch when you want to game. Every purchase is correctly advertised and not misleading in the slightest.
14 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We really appreciate your continued support, and we’re glad to hear your purchases have always been clearly advertised and reliable.
Kind regards,
Customer Support Team
I've used Fanatical a lot and I've been…
I've used Fanatical a lot and I've been using it for a long time. The site works perfectly, the deals are great, the products are legit (not dubiously sourced), and I've never had issues, so I've never even needed to contact the support.
26 April 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're grateful for your trust in us!
Kind regards,
Customer Support Team
Comparison of the offer of bundles with Humble
I use Humble for their great bundles mainly for e-Books and e-Learning software. But these bundles have only minimal selection possibilities. You have bundles, where i can select the items that interested me and the collected price is also very good! This is a big advantage over your competitors. The other platforms I examined were too game-heavy with their offerings.
13 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 4★ rating! We highly appreciate your honest feedback!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad you enjoy our bundles!
Kind regards,
Customer Support Team
Easy to browse and find games of…
Easy to browse and find games of interest at great prices, with a quick and easy checkout and code redemption system. Love the bundles and discounts.
13 May 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. Hope to see you again soon!
Kind regards,
Customer Support Team.
Good service
5 November 2025
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are glad that you enjoyed our service! Looking forward to serving you again!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are glad that you enjoyed our service! Looking forward to serving you again!
Kind regards,
Customer Support Team
HORRIBLE!!
no refund. they wont refund me even if i didnt redeem the game
15 May 2026
Unprompted review
Reply from Fanatical.com
Hello,
Thank you for taking the time for reviewing.
Unfortunately, the request for refund for your purchases goes against the Terms & Conditions which we have stated upon purchase and on our website.
I'm sorry that this did not turn out the way you would like; however, I do recommend referring to the policy in regards to future purchases.
If there's anything else we can do to help with, please do not hesitate to reach out to our support team. They'll be happy to assist.
Kind regards,
Customer Support Team
Great prices and quick delivery of…
Great prices and quick delivery of keys. Highly recommended site!
12 May 2026
Reply from Fanatical.com
Hello!
Thank you for the 5-star rating! We are glad that your experience with us has been great. Be sure to subscribe to our newsletter to get updates on all of our upcoming promotions!
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.