The world is in such a sad state and the global economy is out of control, I just can't justify paying $80, $70, or even $59USD. Not that I was ever going to pay $80. Just no. I refuse. Fanatical is a... See more
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Review summary
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Reviews shaping this summary
Great website, they often have sales. I've bought many game keys from them. I especially like that they convert currency to my country's rate. It would be even better if they offered payment options a... See more
Company replied
Excellent service from Fanatical! Ive purchased many games over the last few years and everything is always perfect. Codes delivered instantly to my email, all activated without any issues on Steam.... See more
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Every transaction I've had with Fanatical, ever since it was called Bundle Stars years ago, has been smooth and without incident. Games and e-books are available at significant markdowns and never fa... See more
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Company details
- #16 of 40 best companies in Video Game Shop
- #24 of 48 best companies in Book shop
- #70 of 151 best companies in Gaming services
- #118 of 178 best companies in Hobby shop
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Couldn't use a Visa gift card
Was a great deal, but wouldn't accept a Visa gift card as payment no matter what I did. The checkout experience was sub par.
20 May 2026
Reply from Fanatical.com
Hello,
Thank you for taking the time to rate us. Glad that you got a good deal!
If there's anything we can do to help, or if you want to discuss the issue further, please do not hesitate to reach out to our support team. They'll be happy to assist.
Kind regards,
Customer Support Team
Really good prices
20 May 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. Hope to see you again soon!
Kind regards,
Customer Support Team.
Noooo, noo, no
I hate the gambling option they are doing. so NO, this site is definetly not mine. Beside that, the website isnt well made and i didnt like anything. prices arent very competetiv and all the bundles and promotions are just annoying.
21 April 2026
Reply from Fanatical.com
Hello,
We're sorry to hear that the website experience has caused you frustration.
We truly appreciate your feedback, as it helps us understand where improvements may be needed.
Kind regards,
Customer Support Team
Best price on the web
the best experience is getting new and un released games at discounted prices.
20 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Thanks for choosing Fanatical, and we’ll keep bringing you great deals!
Kind regards,
Customer Support Team
Great website
Great website, they often have sales. I've bought many game keys from them. I especially like that they convert currency to my country's rate. It would be even better if they offered payment options across different countries.
23 May 2026
Unprompted review
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re really glad you enjoy the site, the frequent sales, and the currency conversion to your country’s rate.
Your suggestion about adding more payment options for different countries is noted and we’ll pass it along to the team.
Kind regards,
Customer Support Team
buy from Fanatical
the UI is amazing and clean they always have a amazing deal going on and saves me ton of money i highly recommend buying games from Fanatical
20 January 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re really glad you love the clean UI, the deals, and how much you’re saving.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you found the price great and the checkout quick and easy. We really appreciate your support and hope you enjoy your games!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We appreciate your support!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you had a great experience with our prices and quick delivery. Enjoy your games!
Kind regards,
Customer Support Team
Scam Tactics
Fanatical keeps baiting people with so‑called free key giveaways, but the moment you try to redeem, the games vanish from your cart.
I tested this across hundreds of titles — every single time I hit ‘Proceed to Checkout,’ the items are wiped and I walk away with nothing.
If that isn’t a scam, then what is?
22 May 2026
Unprompted review
Reply from Fanatical.com
Hey there,
I’m sorry you’re struggling to collect this giveaway. The issue is that the giveaway is being blocked for your account.
This can happen if your country is excluded from the promotion; the eligible regions are listed here: Promotions Summary – Terms and Conditions (https://support.fanatical.com/hc/en-us/articles/360018002197-Promotions-Summary-Terms-and-Conditions). It can also occur if you’ve changed your IP address several times or if you’re using a VPN.
To look into your account and see if anything can be adjusted, please reach out to our Customer Support team directly so we can help you further.
If you need further assistance, don't hesitate to reach out.
Customer Support Team.
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re glad you found the payment options convenient, the checkout smooth, and the prices great. We appreciate your support and hope to see you again soon.
Kind regards,
Customer Support Team
The game's price was really low!
19 May 2026
Reply from Fanatical.com
Thanks for the review -- we're pleased you liked the price!!
Customer Support team,
Insane value for money
Fanatical has a whole bunch of crazy bundles, crazy deals .. and crazy pricing to begin with! It's amazing, I got a whole bunch of AAA games for less than the cost of a single one!
20 May 2026
Reply from Fanatical.com
Thanks for purchasing the Build your own Killer Bundle, we're pleased you're happy.
Customer Support team.
Reply from Fanatical.com
Thank you so much for the positive review !!
Customer Support team.
Great site, great service.
The site is great. If you want to support the devs, this is the way!
The site isn't one of those grey market key sites.
19 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We truly appreciate you recognizing our commitment to working the right way while supporting game developers. Enjoy your gaming!
Kind regards,
Customer Support Team
Quick and easy for Steam
Quick, easy, the code I bought simply activated on Steam, perfect!
19 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re glad the process was quick and easy, and that your Steam activation worked perfectly. Enjoy your game!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We’re happy to hear you’re enjoying the great value for money and overall experience with us.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad to hear that! We're happy that this works out well for you. Happy gaming and enjoy!
Kind regards,
Customer Support Team
Quality
Everything is easy to use and easy to understand. Prices are better than just competitive. The few times I have needed assistance it was delivered promptly and professionally.
19 May 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating and for the great feedback! We’re glad to hear you’ve had an easy and positive experience with us. We truly appreciate your support!
Kind regards,
Customer Support Team
tried to claim Tower of time for "free"…
tried to claim Tower of time for "free" but once u get to the cart it gets emptied
21 May 2026
Unprompted review
Reply from Fanatical.com
Hey there,
I am sorry to hear that your experience with us has been unsatisfactory. Please do not hesitate to reach out to our customer support team regarding this issue. We are happy to help!
Customer Support Team
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