scam artist reviews are fake charging my cc continually can not get anyone to return a phone call n now phone rings one time n goes bust stay away check ther reviews bbb F department consumer affairs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more
SCAM- RUN RUN RUN AWAY Signed up for $67 one time fee. After signing up get into a sales call that asks for all my personal financial credit information and asks me to open a new line of credit. Th... See more
I was double charged. They have a bogus 800 number, and they do not respond to emails. Refused to acknowledge my emails that my software confirmed they read, or deliver refund even well within 30 day... See more
Company replied
Company details
Written by the company
The Operating System for Modern Digital Businesses.
Contact info
United States
- www.fanbasis.com
2.8
Average
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company has increased my business…
This company has increased my business revenue. This has allowed my clients to afford my products/services with affordable payment options. Game changer and my Guy Jay has been very knowledgeable and supportive throughout the entire process
21 May 2025
Unprompted review
This processor changed my life.
I have never found a payment processor that not only makes every step easy for me, but actually cares about my business. As soon as I signed up, I told them what I did, and they instantly connected me with referrals and potential connections to help me grow. At this point in time I can confidently say I two-stepped my way to growing my business and scaled faster than ever with their help.
16 April 2025
Unprompted review
FanBasis and the team have been amazing…
FanBasis and the team have been amazing to work with. Their levels of communication to help my company run smoothly has been a breath of fresh air. If you’re thinking of working with them I would stop thinking and do it.
7 May 2025
Unprompted review
I have no idea what this company is
I have no idea what this company is. I noticed a $60 charge from my debit card last week. Then today, out of nowhere, it was refunded. I never made any purchase, so I'm unaware how they changed me. Glad it was refunded, but again, I'm completely clueless what this is.
5 May 2025
Unprompted review
Reply from FanBasis
Thank you for your message.
It sounds like your transaction was processed through one of the sellers using our technology and then refunded.
Pretended to be MSC Cruise asking for …
Pretended to be MSC Cruise asking for “port fees” in order to board a cruise the following week. Took $276 on a credit card. After research and charge on my credit card, it turned out MSC has no idea who these people are and had already collected the full cruise charge. Total scam and fraud. DO NOT GIVE FAN BASIS ANY INFO OR CREDIT CARD.
21 April 2025
Unprompted review
Reply from FanBasis
Thank you for bringing this to our attention.
If you believe a charge was made in error, please contact us directly at support@fanbasis.com with the transaction details. Our team will review the matter carefully and work with you to resolve it. Protecting our users is very important to us, and we take all reports like this seriously.
Reply from FanBasis
We understand that our verification process can feel frustrating at times, but it is an important part of keeping our platform secure and protecting both businesses and consumers. If you experienced any specific difficulties, please reach out to us at support@fanbasis.com so we can review your case and assist further.
I've been using Fanbasis for over 2…
I've been using Fanbasis for over 2 years. Best payment processing platform for Info products, and agencies. I've had no problems with holds and I have access to several buy now and pay later options.
9 April 2025
Unprompted review
This company is a scam and fraud
This company is a scam and fraud. They charged our visa for over USD 700, for a travel expense that we were not aware of.
This way, I found out about FANBASIS by seeing the transaction on my card.
Be aware
31 March 2025
Unprompted review
Reply from FanBasis
FanBasis serves as a merchant of record for various independent Sellers who operate businesses and services online.
That said, we take our commitment to maintaining a professional and ethical marketplace seriously. We carefully review our partnerships and take swift action against any businesses that fail to meet our standards.
For any questions, concerns, or further assistance, please reach out to support@fanbasis.com.
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