FastPrint Reviews 

1,802
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fast print are a great company that I will be using for my business moving forward. The customer service is swift and helpful. The stickers are high quality, the colour match is great too. Ma... See more

Company replied

Rated 5 out of 5 stars

Cannot fault their customer service. Wasn't sure what was going on with my order so gave a call. You actually speak to people without pressing endless numbers. I had made an error with my order and w... See more

Company replied

Rated 5 out of 5 stars

Really can't beat this company for price and quality. I am a repeat customer who only orders realtively one-off small number of lables. I do shop around but keep coming back. The design team are patie... See more

Rated 5 out of 5 stars

Bethan was fab at sorting out my mistake with an order. the issue was promptly resolved

Company replied


Company details

  1. #14 of 65 best companies in Prints and signs store

Information provided by various external sources

Established since 2004 and a subsidiary of Kustom Design Printing Limited, FastPrint provides a second-to-none printing, print design and digital design service. Rapid turnaround times and competitive prices come as standard with us, and we’re proud to offer a diverse range of printing services to our thousands of happy customers - a variety of print and design packages as well as bespoke printing services. Fast Print operates at the forefront of UK printing services with a superb, handpicked customer service team and access to some of the most sophisticated printing technology in the world.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,802)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'll never use anyone else again!

I have nothing but praise for the entire procedure and for the design team's communication, explanation and help to perfect my labels to how I envisioned them to be. Literally the easiest, fastest online team/process/design method I've used in the past 10 years, and that includes personal friends doing jobs for me that end up taking forever to complete because they know I won't complain...will definitely be promoting and recommending you guys all over my social media once I receive the labels and launch my new look branding. I'm so excited to see them now and get the next items on my to-do list ordered!

4 September 2024
Unprompted review
Rated 1 out of 5 stars

No response to any emails regarding an…

No response to any emails regarding an order made with one of the team via email.
Numerous emails sent, Instagram messages, no phone number to call.

2 September 2024
Unprompted review
FastPrint logo

Reply from FastPrint

Good Afternoon Lucy,

Thank you for your feedback! Firstly, we appreciate your business and your loyalty as a customer.

We are extremely sorry for the inconvenience caused and would like to investigate this further and ensure we can rectify this for you.

I have requested more information from you via Trustpilot, If you could kindly provide your invoice number or email address you used to place your order I can then personally look into this for you as a matter of urgency.

Thank you again for your feedback.

Jodie
Support Assistant Manager

Rated 1 out of 5 stars

This company can not be trusted

This company can not be trusted, it was a complete nightmare to order and deal with the different communications, and the final result was not what it was expected. It gave me a lot of trouble, stress and I will never order again from this company. Horrible service.

26 August 2024
FastPrint logo

Reply from FastPrint

Good Afternoon Adrian,

Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience and sincerely apologise for the inconvenience. We strive to provide the best service possible.

I would like to understand more about the issues you encountered and have contacted you to request more details about your order and the specific concerns you had, once we have received these details we will make every effort to resolve the situation to your satisfaction.

Your feedback is incredibly important to us, and we are committed to making this right. Please know that we value your business and appreciate your patience as we work to improve.

We look forward to hearing from you soon.

Jodie
Support Assistant Manager

Rated 5 out of 5 stars

Absolutely thrilled with my order

Absolutely thrilled with my order. Not very often you receive personalised items quickly and they’re still high quality! This company provided both. Customer service is second to none and they’re willing to help and make sure your art/images are perfect before sending out to you. Before shopping about I was looking on a different site ‘E***’ who was charging £50 for 40 labels and Fast Print charged only £48 (including delivery) for 150!!
Many thanks to Joel who provided top notch customer service and support! Will be a returning customer from now on.

29 July 2024
Unprompted review
Rated 4 out of 5 stars

Got there in the end!

Had some issues with my initial order which were not really address in a helpful manner. I left a review here and was contacted by customer service who then made every effort to work with me and produce the stickers as desired. So I'll chalk the initial experience up to misfortune with the advisor I spoke to initially, all said and done with the additional help I now have a high quality product which looks great and we will be re-ordering them in future.
Thank you Jodie.

26 July 2024
Unprompted review
FastPrint logo

Reply from FastPrint

Good Afternoon,

Thank you for taking the time to provide feedback regarding your recent order. I am sorry to hear about your experience.

I can't apologise enough that the quality of the colour on your labels wasn't to your expectations. I understand how frustrating this must have been.

As discussed I am personally looking into this to find a solution to rectify this for you as soon as possible.

Your satisfaction is extremely important to us, and we hope to have the opportunity to provide you with a much better experience in the future.

Once again, please accept our apologies and thank you for bringing this to our attention. I apologise for any inconvenience caused.

Jodie
Customer Support Manager

Rated 5 out of 5 stars

Fabulous service

Fabulous service! And my particular thanks to Georgia for helping me through the process. Nothing could have been simpler 👍

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered twice from this company

Ordered twice from this company, they complete orders quickly and always check for the quality of the stickers designs I've submitted and ask for amendments if it doesn't look clear. Megan and her team are very helpful in amending and processing orders.

13 June 2024
Unprompted review

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