I have had good experience with Fibia, easily requested the Internet service and Fiber connection and got it and now after around 1 year because our company is providing an Internet service, I have t... See more
Company replied
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See what reviewers are saying
Useless customer service. Our WIFI has been out of use for one week now. We have phoned several times and reported the problem. We even filled out the online form. However, they still have not got... See more
Company replied
Fin service 👍👍👍👍
Company replied
Really bad quality of service. The service is intermittent and at the 2,4 GHz band of the router, the speed never reaches the expected value. Moreover the customer service is terrible. Choose another... See more
Company replied
Company details
Written by the company
Fibia leverer fibernet til Østjylland og store dele af Sjælland. Vores mål at levere markedets bedste og hurtigste internet samt tv og telefoni. Vi mener, at fibernet er den vindende teknologi, også på den lange bane - for dig og for Danmark. Vi har allerede 225.000 kunder, og der kommer hele tiden flere til.
Kontakt Fibia Kundecenter
Written by the company
- Ring til os på tlf. 70 29 24 44
- Kontakt os, hvis teknikken driller, eller du har spørgsmål til abonnement eller produkter. Ved eventuel forlænget svartid anbefaler vi du benytter vores "ring tilbage"-funktion - du beholder din plads i køen. Du er også velkommen til at skrive til os via vores kontaktside på fibia.dk.
- Åbningstider Kundeservice
- Mandag-torsdag kl. 9-16. Fredag kl. 9-15.
- Åbningstider Teknisk Support
- Mandag-fredag kl. 8-21. Weekend/helligdage kl. 10-16.
Contact info
Energivej 33, 4690, Haslev, Denmark
- 70 24 24 94
- www.fibia.dk
2.9
Average
13k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was customer for 8 years
I was customer for 8 years, amazing service, helpful people anytime I called and ask for help. Thank you
20 October 2021
Reply from Fibia
Hi Daniela
We love to help when you need it.
Thank you for your review
Kindly,
Martin
Super service
20 October 2021
Reply from Fibia
Hej Anita
Kort og præcist skrevet og som det skal være.
Tak for indlægget.
God dag,
Martin
God og professionel service
19 October 2021
Reply from Fibia
Hej Saki
Det er lige den oplevelse vi ønsker, at give vores kunder. Tak for din anmeldelse.
God dag,
Martin
Terrible customer service
Terrible customer service. I was promised internet from thursday, didn't get it, called and asked about it both thursday and friday, have since been thrown between "customer service" and "technical service", but neither will open my connection and just send me towards the other department. 2 hours waiting time on the phone each time.
15 October 2021
Unprompted review
Reply from Fibia
Hi Andreas
Please send your address to trustpilot@fibia.dk, so I can look at it.
Kindly,
Martin
Super god service.
14 October 2021
Reply from Fibia
Hej Bo
Tak for din anmeldelse.
Dejligt at høre, at du er tilfreds med din service fra Fibia.
Venlig hilsen
Simone, Fibia
Super service
14 October 2021
Reply from Fibia
Hej Claus
Tak for din anmeldelse.
Alle tiders, at du havde en tilfredsstillende oplevelse med vores kundeservice.
Venlig hilsen
Simone
Reply from Fibia
Hej Per
Tak for din anmeldelse.
Godt at høre, at du modtog god rådgivning til dine spørgsmål.
Venlig hilsen
Simone
Peter ydede en fremragende service
Peter ydede en fremragende service for at få genetableret min internet forbindelse.
12 October 2021
Reply from Fibia
Hej Ole
Dejligt at høre, at din forbindelse kører igen med kompetent assistance fra vores support.
Tak for at du ville dele din oplevelse med os.
Venlig hilsen
Simone
Fantastisk service og support
4 October 2021
Reply from Fibia
Hej Jeppe
Tak for din anmeldelse.
Super at høre, at du havde en god oplevelse med henvendelse til vores tekniske support.
Venlig hilsen
Simone
Super service...
27 September 2021
Reply from Fibia
Hej Thomas
Tak for de pæne ord. Vi er glade for, at du er tilfreds med din service fra os.
Venlig hilsen
Simone
Reply from Fibia
Hej Mikkel
Tak for din anmeldelse.
Alle tiders, at du havde en positiv oplevelse med din service hos Fibia.
Venlig hilsen
Simone
Reply from Fibia
Hej Skov
Tak for din anmeldelse.
Vi er glade for, at du er tilfreds med din service fra Fibia.
Sådan skal det være!
Venlig hilsen
Simone
Super service
13 September 2021
Reply from Fibia
Hej Gitte,
Jeg er glad for, at høre du har haft en god oplevelse ved kontakt til vores Tekniske Support. Tak for din anmeldelse.
God dag.
Mathias
I am very satisfied with the customer…
I am very satisfied with the customer service. He was super cooperative, smily and humble.
9 September 2021
Unprompted review
Reply from Fibia
Hello Anannya,
Thanks for your review.
Good that you received useful guidance for solving your inquiry.
Good day
Mathias
Fin service.
8 September 2021
Reply from Fibia
Hej Søren,
Tak for at dele din oplevelse.
Hilsen Kathrine
Reply from Fibia
Hej Anette,
Tak for din anmeldelse.
Godt at du fik brugbar vejledning til løsning af din henvendelse.
God dag.
Mathias
Reply from Fibia
Hej Lars
Tak for din anmeldelse.
Godt at høre, at du fik ændret dit abonnement til den rette løsning for dig.
Venlig hilsen
Simone
Super god og løsningsorienteret support…
Super god og løsningsorienteret support fra Mark! Mange tak
26 August 2021
Reply from Fibia
Hej Weller
Tak for din fine anmeldelse.
Virkelig godt at høre, at du modtog kompetent support fra vores medarbejder.
Vi giver rosen videre.
Venlig hilsen
Simone
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