Nathan was absolutely fantastic! So friendly, really patient and reassuring. Made me feel comfortable, heard and understood. I asked questions that he answered calmly and clearly and reassured me that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t find description of certain elements of the policy within the policy documentation. Telephoned First2Protect’s offices and spoke with Evie. Evie was patient, friendly and knowledgeable, she t... See more
Company replied
We are currently in the process of buying our first house and First2Protect were recommended to us by our mortgage advisor. Nathan was very friendly, incredibly helpful and got us a great deal on our... See more
Company replied
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... See more
Company replied
Company details
- #5 of 44 best companies in Home Insurance Agency
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Got a call today from James Buckland
Got a call today from James, he was so helpful and gave great advice.
Excellent customer service.
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear James was so helpful and provided great advice. We really appreciate your kind comments.
Spoke to James today he was very helpful
Spoke to James today he was very helpful
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear James was very helpful—we’ll be sure to pass on your kind comments.
Friendly & Professional
The Agent Charlie was friendly & professional and patient with me Gave me all the information I needed and helped me understand
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear Charlie was friendly, professional, and patient, and that he helped you understand everything clearly. We’ll be sure to share your kind comments.
Evie Giles-Phillips was incredibly…
Evie Giles-Phillips was incredibly patient, professional, and helpful throughout the process. She kindly answered all of my queries and resolved the issues I was experiencing promptly and efficiently. Her support made everything much easier, and I truly appreciate the excellent customer service she provided.
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evie provided such patient, professional, and efficient support, and made the process easier for you. We’ll be sure to pass on your kind comments.
Oscar!
Yesterday, 19/5/26 I spoke with Oscar at First2Protect.
He was helpful, professional & friendly.
He was very well spoken, easy to understand & articulate.
He provided a comprehensive explanation of the home insurance options.
During my renewal 'journey' this year, Oscar was the most pleasant person I spoke with.
He is a credit to his company.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your detailed feedback!
We’re delighted to hear Oscar provided such helpful, professional, and friendly service, and stood out during your renewal journey. We’ll be sure to share your kind words—he’ll really appreciate it.
Great Service
I was assisted by Nathan Spillings, who helped me choose the best insurance for my home. I’m very satisfied with the service.
19 May 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan provided such helpful support in finding the right home insurance for you. We really appreciate your comments.
I received excellent customer service…
I received excellent customer service from both staffs which have attended to me, and all the help I needed was given to me and my problem has been solved
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent service from both team members and that your issue was resolved. We really appreciate your comments.
Helpful and friendly service
The agent was very helpful and friendly. He talked me through different options clearly. Thanks !
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad to hear the agent was friendly and explained your options clearly.
They were friendly and helpful.
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad to hear you found our team friendly and helpful.
Thank you to Curtis Gillard
Curtis Gillard is so friendly and reassuring. Curtis is helping me with an existing policy and made me feel very comfortable. Excellent care and professionalism - Thank you for all help Curtis.
17 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear Curtis made you feel comfortable with his friendly and professional support. We’ll be sure to pass on your appreciation.
Quick service and great advisor
Quick service and great advisor. Thanks Joel.
20 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re glad you received quick service and that Joel was a great help—we’ll be sure to pass on your thanks.
Many thanks to Theo
Theo was professional, very helpful & patient with all my questions throughout the process. I was extremely nervous & suspicious, having not reviewed my insurance for many years. It was wonderful to have a chat with Theo & feel I was able to trust the process.
Other staff I spoke to were equally professional, kind & helpful.
Many thanks
15 May 2026
Reply from First2Protect
Thank you for your lovely feedback!
We’re so pleased Theo was able to support you with patience and professionalism, and helped you feel comfortable and confident throughout the process. It’s also great to hear the wider team made a positive impression.
We really appreciate your kind words and will be sure to share them.
From Unfair Renewal to Better Coverage
Our previous insurance provider incorrectly added multiple claims to our policy—a mistake that resulted in poor renewal quotes across the market. Rather than resolve the issue fairly, they left us with inflated premiums and limited options.
Becky at First2Protect stepped in and made a real difference. She provided sound guidance, found us viable alternatives, and advised us on managing future claims. She remained calm and professional throughout, and ultimately secured us insurance that was cheaper than the previous year—turning an unfair situation into a genuinely better outcome. Highly recommended!
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for sharing your experience!
We’re delighted Becky was able to support you through a challenging situation, provide clear guidance, and secure a better outcome. We’ll be sure to pass on your fantastic feedback—your recommendation means a lot to us.
James was very active and he always…
James was very active and he always reaches out to ensure that we get the necessary cover that was needed.
5 May 2026
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear James was proactive and took the time to ensure you had the right level of cover. We’ll be sure to share your kind comments with him.
Clear guidance from a good advisor
We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quote was rather higher than we had hoped for and with adjustments to our cover he managed to reduce it somewhat for us. Overall a very good experience.
18 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear James provided clear guidance, took time to answer your questions, and helped adjust your cover to better suit your needs. It’s great to know you had a positive experience.
Becky was brilliant from the start
Becky was brilliant from the start, rapidly finding me competitive quotes.
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful in quickly finding you competitive quotes. We’ll be sure to pass on your kind comments.
I have renewed House & Contents…
I have renewed House & Contents Insurance via First2Protect for a number of years now. Efficient and friendly service provided by properly trained staff in whom you can trust. Highly recommended
19 May 2026
Unprompted review
Reply from First2Protect
Thank you for your continued loyalty and kind feedback!
We’re delighted to hear you’ve consistently received efficient, friendly service from our trusted team. Your recommendation means a lot to us.
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent customer service. If there’s anything else we can help with, please don’t hesitate to get in touch.
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you received excellent help from Wesley—we’ll be sure to pass on your kind comments.
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