We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Helpful friendly and professional It took the Post Office 4 weeks to deliver the correspondence. Jolie kept in touch with me every week awaiting my response. She sent me 2 more copies of the insuranc... See more
Company replied
Nathan was absolutely fantastic! So friendly, really patient and reassuring. Made me feel comfortable, heard and understood. I asked questions that he answered calmly and clearly and reassured me that... See more
Company replied
Couldn’t find description of certain elements of the policy within the policy documentation. Telephoned First2Protect’s offices and spoke with Evie. Evie was patient, friendly and knowledgeable, she t... See more
Company replied
Company details
- #4 of 44 best companies in Home Insurance Agency
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and quick, thanks to Tom
Tom was great, despite him mentioning he had only started 2 weeks before our call! He knew his stuff.
15 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that Tom provided such great service, especially so early on in his role. It’s fantastic to know he made a strong impression—we’ll be sure to share your comments with him.
Phoned to renew my policy
Phoned to renew my policy. New recruit online but super clear, professional and attentive to my needs!
15 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that our new team member provided clear, professional and attentive service when renewing your policy. We’ll be sure to share your comments with them—they’ll really appreciate it.
Phoned to sort out home content…
Phoned to sort out home content insurance, and I received good customer service, and a smooth streamlined process. Helpful advice and clarity from Ines, who guided me through the process.
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you experienced good customer service and found the process smooth and straightforward. It’s great to know Ines provided helpful advice and clear guidance throughout. Your feedback is very much appreciated and will be shared with her.
Excellent Customer Service
The experience was valuable and informative. I found the staff to be friendly, knowledgable and agreeable, and the information gleaned to be useful.
13 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear you found the experience valuable and informative, and that our team came across as friendly and knowledgeable. It’s great to know the information provided was useful to you. Your comments are very much appreciated.
“Nathan spillings was very helpful and…
“Nathan spillings was very helpful and explained my home insurance clearly. He answered my questions quickly and made the process easy.”
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Nathan Spillings was helpful and took the time to clearly explain your home insurance, making everything easy to understand. It’s great to know your questions were answered promptly and the process felt straightforward. Your feedback is very much appreciated and will be shared with him.
Lori was super helpful
Lori was super helpful, very efficient and professional
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that Lori was helpful, efficient, and professional throughout your experience. Your kind comments are very much appreciated and will be shared with her.
Reply from First2Protect
Thank you for your feedback. We’re glad to hear the call was quick and easy to understand, making the process straightforward for you. Your comments are much appreciated.
Very good service today from Rosie!
Very good service today from Rosie!
Thank you very much! Really informative, professional & friendly :)
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosie provided such informative, professional, and friendly service. Your kind feedback is very much appreciated and will be shared with her.
Was looking to cancel a renewal as I…
Was looking to cancel a renewal as I wanted to shop around a little before committing. Both Lewis and Evie were very helpful. All options laid out clearly and stress free.
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We understand wanting to explore your options before committing, and we’re pleased to hear that Lewis and Evie were helpful in laying everything out clearly and making the process stress free. Your feedback is very much appreciated.
Very polite and professional service
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear you received polite and professional service, and that your experience was a positive one. Your comments are very much appreciated.
Aaron M took me through each step and…
Aaron M took me through each step and easily set up my insurance would definitely recommend
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that Aaron guided you clearly through each step and made setting up your insurance straightforward. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to him.
Jade helped with all my questions which…
Jade helped with all my questions which is very handy
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear Jade was able to answer all your questions and provide the support you needed — we’ll be sure to pass on your kind comments to her.
Oscar was extremely helpful throughout…
Oscar was extremely helpful throughout the process of securing my insurance. He was responsive, knowledgeable, and made everything straightforward to understand. He also did a great job liaising with the solicitors and ensuring all the relevant details and documents were passed on promptly, which really helped keep things moving smoothly. I’d highly recommend Oscar for his professionalism, communication, and support throughout
13 May 2026
Unprompted review
Reply from First2Protect
Thank you for your detailed feedback. We’re delighted to hear that Oscar provided such helpful support throughout the process and made everything clear and straightforward. It’s great to know his responsiveness, knowledge, and communication — especially in liaising with the solicitors — helped everything progress smoothly for you. Your recommendation means a lot, and we’ll be sure to pass your kind words on to Oscar and the team.
Becky was super helpful in going…
Becky was super helpful in going through the process of renewing our policy. I had a couple of questions and she explained things well.
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear that Becky was able to support you through your renewal and clearly answer your questions. We’ll be sure to pass your kind comments on to her.
Rebecca was really great at explaining…
Rebecca was really great at explaining exactly what is on offer and was really helpful to answer any queries I had whilst getting me sorted promptly. Thanks!!
12 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear that Rebecca was able to clearly explain your options and answer all your questions while getting everything sorted promptly. We’ll be sure to pass your kind comments on to her.
Very easy to talk to and was excellent
The agent didn't rush, he explained things easily and thoroughly.
Allowed me to ask questions and answered with ease.
Very well spoken and this was a welcoming interaction.
First impressions count, and it counted.
Thank you for your help and time this morning.
14 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback. We’re really pleased to hear you felt at ease throughout the process and that everything was explained clearly and thoroughly. Creating a welcoming, unhurried experience where you feel comfortable asking questions is exactly what we aim for. It’s great to know we made a strong first impression, and we truly appreciate you taking the time to share your experience.
Oscar was very helpful and provided me…
Oscar was very helpful and provided me with an excellent quote.
13 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re delighted to hear Oscar was able to assist you and provide an excellent quote. We’ll be sure to pass your kind comments on to him.
Great, friendly service
I spoke to first2protect for a policy for my property. Oscar was incredibly patient and helpful, and answered any questions I had. The process was smooth and efficient - grateful to Oscar to have made my experience, especially as a first-time buyer, very positive.
13 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind words! We’re so glad Oscar made your experience smooth and positive, especially as a first-time buyer
Smooth experience
The one time I had an issue it got sorted quickly and with clear communication.
13 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback! We’re glad your issue was resolved quickly and communicated clearly
Rebecca was very helpful and efficient
Rebecca was very helpful and efficient, hoping we can do some business with the quote provided, thank you
13 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback! We’re glad Rebecca was able to assist you so efficiently, and we hope to do business with you soon
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