First Tech - Premier Rewards Banking Reviews 220

Jose Flores helped me sort out the wire transfers and my trust questions quickly and efficiently with a lot of humor along the way! Loved working with Jose !!

Shari was great, she quickly took care of the transfer and setup the new rewards accounts. Well done!

Huge shoutout to Benny Mirsan at First Tech Federal Credit Union for his incredible support! As a Premier client, I truly appreciate how responsible, responsive, and on top of our needs he always is. He provides fantastic advice and gets things done in a very timely fashion. Highly recommend him for proactive service!

Marco Semiz helped me set up a New Cd . I had an existing CD that was Matured and I was unable to understand what I needed to do to change it to a different CD. The 1st Tech website is very difficult for me to use > I am really grateful for Marco's help. I wish the Star Rating went higher so I am giving him a 10-Star
Rating in this review. Grateful & Much Appreciated

Great working with Luba -- super helpful and knowledgeable!

I love the personalized experience via my banker Samantha Martin, I feel valued and heard, and my requests get handled efficiently and quickly.

Equally so when I walk in to the bank, irrespective of who is on duty, I feel like a valued customer. Great experience all around!

I’ve worked with Fatima Del Rosario for many years, and I want to share a moment that truly captures why she has become my go‑to person at First Tech.

Over time, Fatima became the one person I could always rely on. Whenever I had a question — big or small — I knew I didn’t need to call the branch, wait on hold, or make an appointment. I could simply send her an email, and she would respond with clarity, patience, and the exact information I needed. That alone has saved me countless hours and so much stress.

But the moment that really stayed with me happened when my husband’s credit card suddenly showed a large charge we didn’t recognize. It was the kind of situation that normally turns into a long, frustrating process with multiple departments involved.

Instead, Fatima took ownership immediately.

She didn’t just give us a standard answer or redirect us somewhere else. She dug into the details, traced the transaction, and kept us updated as she investigated. Eventually, she discovered something we never would have figured out on our own: a misconfigured setting that caused overdraft protection to pull funds from our First Tech credit card instead of the correct account.

She explained everything clearly, fixed the issue, and made sure it wouldn’t happen again.

That experience showed me exactly who Fatima is — someone who goes above and beyond, someone who treats members like real people, and someone who takes the time to solve the actual problem, not just the surface question.

After all these years, I still feel grateful every time I email her. She makes banking easier, safer, and more human.

Ed Richardson as my First Tech concierge, became that a year ago. What a pleasure dealing with easy down to earth person that goes out of his way to make me feel comfortable sharing my questions and concerns with. Gets things down as a point man for my inquiries. Ed also guided into a retirement investment that almost doubled my interest rate. Thanks, Ed!

Ed Richardson is very responsive and gets me the right help in short order. He has helped me many times over the past years and I have never been disappointed.

Very impressed with the staff and in particular Shaveta Sharma. She did a fantastic job guiding us with options for certificates and helping us with some transfer logistics for buying a house.

The ability to reach a friendly and knowledgeable banker,Luba Kyrychenko for help with various accounts and transfers of money has been so important to me. Thank you for the personalized service

Hashim Hunaidi Is right on top of taking care of what I asked of him. Thanks

Our banker, Mitzi Barahona,is an outstanding asset and extremely talented banker. It’s a pleasure working with her.

Samantha Martin helped schedule a time to open a new shared account to a time and place that was convenient for us. She worked fast to open the account and answered all our questions.

Ranu Lamba is the best premier banker I have ever met. She is considerate, helpful, quick responsive, very organized and detailed in work. I feel very lucky and thankful to have Ranu as our banker.

Fatima worked with me for long time and helped me resolve my credit card issues in the past. Recently she help me again for CD and I would like to say thank you.

Samantha has exceptional service standards!

We have worked with Eric Pseat for many years as our Premier Financial Representative. He has always been willing to help with prompt, courteous and thorough service. He goes above and beyond, We appreciate him and recommend First Tech Credit Union as a great place to do banking with.

Christopher Ray is one of the reasons I stay with First tech. He’s always just a phone call away. Whether I need some remote banking at 4:59pm or a sit down meeting at our local branch, he is on it. 6 stars!

Hashim Hunaidi was very helpful with suggestions for our financial situation. He patiently answered my many questions. DM