First Tech - Premier Rewards Banking Reviews 

I have been supported by Emilee Gutierrez over the last couple of years for all my Premier Banking related topics. She has been knowledgeable, kind, proactive and responsible. She follows up on action, and she always provides the best advice for the customer and looks after them thoroughly. It has been a pleasure to work with her, and I wish her all the success!

Ranu has been incredibly helpful and professional throughout the process. She patiently answers my questions, explains options clearly, and provides a thoughtful set of alternatives along with a recommended path forward. I really appreciate her guidance and support.

Our certificate of deposit was going to renew when we were out of town. I made arrangements with Mitzi Macias Barahona at the Cornell branch. She had reached out in the past when she noticed we weren't getting the benefit of our Premier membership. Mitzi set the renewal up with a new term and made the process stress free. She is a welcome smile and amazing employee for First Tech. Thank you so very much Mitzi

I was very appreciative of Emilee Gutierrez' knowledge, and the one thing she wasn't sure of she made the necessary contacts to find the answer. She took the time to make sure I understood everything. I also appreciated that she returned calls as promised - very rare these days!

I'm very satisfied with Premier Financial Representative Mitzi Macias Barahona

Hong Vo was very professional and responsive. Great customer service.

Eric Pseat is an excellent Premier Financial Representative II. He is very knowledgeable and provides great insight and banking suggestions while always listening carefully. I trust and respect his opinions as he has suggested many financial alternatives for me to consider. It is a pleasure to have him work on our accounts. He is a definite asset to First Tech. Sent by Mary Ellen Triplett, First Tech member.

I’ve been a 1st Tech member since 1986, and a Premier member for about 20 years. Hong Vo has been my Premier Representative for several years. He is great at helping with complex issues that tellers struggle with. He is a great asset to 1st Tech!

Proactive engagement to ensure to maximize the output

Vo Hong at FTFCU is an excellent provider. He proactively makes recommendations that suites my goals.

Jose Flores helped me sort out the wire transfers and my trust questions quickly and efficiently with a lot of humor along the way! Loved working with Jose !!

Shari was great, she quickly took care of the transfer and setup the new rewards accounts. Well done!

Marco Semiz helped me set up a New Cd . I had an existing CD that was Matured and I was unable to understand what I needed to do to change it to a different CD. The 1st Tech website is very difficult for me to use > I am really grateful for Marco's help. I wish the Star Rating went higher so I am giving him a 10-Star
Rating in this review. Grateful & Much Appreciated

Great working with Luba -- super helpful and knowledgeable!

I love the personalized experience via my banker Samantha Martin, I feel valued and heard, and my requests get handled efficiently and quickly.

Equally so when I walk in to the bank, irrespective of who is on duty, I feel like a valued customer. Great experience all around!

I’ve worked with Fatima Del Rosario for many years, and I want to share a moment that truly captures why she has become my go‑to person at First Tech.

Over time, Fatima became the one person I could always rely on. Whenever I had a question — big or small — I knew I didn’t need to call the branch, wait on hold, or make an appointment. I could simply send her an email, and she would respond with clarity, patience, and the exact information I needed. That alone has saved me countless hours and so much stress.

But the moment that really stayed with me happened when my husband’s credit card suddenly showed a large charge we didn’t recognize. It was the kind of situation that normally turns into a long, frustrating process with multiple departments involved.

Instead, Fatima took ownership immediately.

She didn’t just give us a standard answer or redirect us somewhere else. She dug into the details, traced the transaction, and kept us updated as she investigated. Eventually, she discovered something we never would have figured out on our own: a misconfigured setting that caused overdraft protection to pull funds from our First Tech credit card instead of the correct account.

She explained everything clearly, fixed the issue, and made sure it wouldn’t happen again.

That experience showed me exactly who Fatima is — someone who goes above and beyond, someone who treats members like real people, and someone who takes the time to solve the actual problem, not just the surface question.

After all these years, I still feel grateful every time I email her. She makes banking easier, safer, and more human.

Ed Richardson as my First Tech concierge, became that a year ago. What a pleasure dealing with easy down to earth person that goes out of his way to make me feel comfortable sharing my questions and concerns with. Gets things down as a point man for my inquiries. Ed also guided into a retirement investment that almost doubled my interest rate. Thanks, Ed!

Ed Richardson is very responsive and gets me the right help in short order. He has helped me many times over the past years and I have never been disappointed.

Very impressed with the staff and in particular Shaveta Sharma. She did a fantastic job guiding us with options for certificates and helping us with some transfer logistics for buying a house.

The ability to reach a friendly and knowledgeable banker,Luba Kyrychenko for help with various accounts and transfers of money has been so important to me. Thank you for the personalized service