First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... See more
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TALKED TO SALESMAN RASHIDI PRINGLE ON 4-30-26 ABOUT MERCHANT SERVICES AND THE COST OF THE PLAN THAT I WOULD NEED; ONE BEING THAT I COULD USE THE FLEX 4 DEVICE THAT I ALREADY OWNED, ANOTHER BEING ONLIN... See more
We asked in December 2019 to cancel paper statements and not charge us a monthly fee. We have called and checked multiple times over this period. Now, almost 4 years on, the case is not resolved - the... See more
Company replied
POS system is amazing with tools both for reporting and efficiency of service. HOWEVER..... upon requesting to change legal entity of our systems ( mentioned to our sales rep this would need to h... See more
Company replied
Company details
Written by the company
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Contact info
United Kingdom
- www.fiserv.com
2.0
Poor
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
My dealings with Julie were seamless, very professional and very confident in her product knowledge
9 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Ella,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Is always on the go if I have a any…
Is always on the go if I have a any problem they just there for me specially the gentleman there he is names is Dan he is a really good costumer service team
9 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Mehmet,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Dan,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Received replacement card terminal…
Received replacement card terminal after two weeks without (clearly second hand) however the zero button doesn't always work, currently been on hold to the customer services for over an hour now to try and get resolved. Avoid this company, no customer service at all!!!!
28 December 2023
Unprompted review
Excellent professional service and also…
Excellent professional service and also timely support after sale. Very happy with overall customer treatment. Thank you!
8 August 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Sarah,
Thank you for leaving feedback on our page, we really appreciate it.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
The guy liam D has been a great help…
The guy liam D has been a great help and I definitely recommend you guys because liam D made it so easy to sign up👍👍
12 December 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Micky,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Liam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Really good customer service
Really good customer service. Imran was always on time and super friendly.
12 December 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Sophie,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Imran.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Excellent service
Excellent service. Guided me through the process and I got a great deal.
20 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Robert,
Thank you for leaving feedback on our page, we really appreciate it.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Awful customer service
Awful customer service. Regularly increase prices, sign you into new lease periods without your knowledge. Advised to send an email to give 30 days notice, only to be told they need a signature. They want £480 in terminal lease costs despite my lease finishing in July 2023 (I signed an 18 month lease in February 2022) Worst card service provider I have used in 15 years of business. Next day terminal delivery never happens, quality of terminal is awful (continually breaks). I've just read other comments and I'm not alone. It seems the sales people are miss selling the contract periods and I have now contacted Trading Standards. This seems to be a common occurance. Avoid this company at all costs.
7 December 2023
Unprompted review
Reply from Fiserv in EMEA
Hi Michelle,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team
The rates offered were an improvement…
The rates offered were an improvement on our current provider and so far so good.
Mr Parker was particularly courteous, knowledgeable and helpful from initial enquiry through to contract set-up.
7 December 2023
Unprompted review
Reply from Fiserv in EMEA
Hello O Group,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Mr Parker.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
I would definitely not recommend this…
I would definitely not recommend this company at all, when I took the contract out there was no mention of the contract length, that been said I would have expected 1 or 2 years, to my surprise, when I came to cancel it I was told it was 4 years, 4 years is a joke. The rep told me over the phone that after 18 months I can cancel with no fee, that's not true, only way out is to pay the remainder of the 4 year term off. I won't be doing that, the rep never returns emails, phone calls etc, an absolute joke of a company.
Update, they have looked into it and nothing can be done. Will not waste my time talking to someone else about the same issue when the compliants department have said thats it.
4 December 2023
Unprompted review
Reply from Fiserv in EMEA
Hi Simon,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team
Adam was very clear and informative…
Adam was very clear and informative about the product and answered all my questions. He got the ball rolling very quickly and all is going very well,
He's a pleasant and helpful guy and I would recommend him to my business friends
28 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Jeffrey,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
If I could give Jenny Newton 10 stars
If I could give Jenny Newton 10 stars, I would! The sign up process with Jenny was simple, she went through everything in detail with no pressure. My new card machine arrived with a couple of days and Jenny came back and set it up the day it arrived. The machine is so much better that my old one and app is a great bonus!
27 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Danny,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Jenny.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Maria was so helpful
Maria was so helpful, friendly and professional. Highly recommend
22 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello S Dodds,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Maria.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Adam was extremely helpful and answered…
Adam was extremely helpful and answered all my questions promptly.
16 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Kim,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Best client support
Always been a pleasure dealing with Julie. I hardly come across any problems but if I do Julie it is!
Very professional and highly dedicated. Thanks Julie!
16 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Adil,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Kulwinder
Kulwinder
He is very good customer service and he help all the time. Thank you very much.
13 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Moussa,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Kulwinder,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Kulwinder 5*
15 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Zar Ali Khan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Kulwinder,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Julie my advisor yet again has helped…
Julie my advisor yet again has helped me find all the information I need immediately. I don’t know anyone so professional kind and efficient
Thank you Julie great job
15 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Chris,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Dan clover
Dan was very helpful and got things going straight away. He did his best to help in any way he could and got things set up quite quickly. He was very friendly and supportive, would recommend definitely.
6 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Suffu,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Dan.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Good Service
10 November 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Sdh Jnk
Thank you so much for you 5* Review, it is really appreciated.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
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