Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel ou... See more
Company replied
Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
Company replied
I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I h... See more
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4.4
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Supply delivered on schedule
Supply delivered on schedule, driver very helpful.
2 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re pleased to hear your supplies were delivered on schedule and that the driver was very helpful. We really appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Absolutely diabolical customer service…
Absolutely diabolical customer service from the
‘gentleman ‘ spoken to today. Gave me wrong information and wouldnt budge when informed he was wrong and I had already been down that route. Took 55 minutes phoning digfrrrnt practiced who eventually helped with corrrct info. Lad you need training and if , as was obvious, you don’t like your job go elsewhere eehrrr your attitude doesn’t matter.
Reply received requesting information already sent to you. Box ticked
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for bringing this to our attention. We’re extremely sorry to hear about your experience — this is clearly not the level of customer service we expect, and we understand how frustrating it must have been to receive incorrect information and feel that your concerns weren’t listened to.
We take feedback like this very seriously and would like the opportunity to investigate what happened and address it properly. Please email talktous@fittleworth.com with your full name, date of birth, and a brief outline of the situation. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff
Very helpful staff.
Prompt service that assists with prescription details.
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re really pleased to hear you’ve found our staff helpful and that our prompt service has supported you with prescription details. We truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
When phoning my order through all staff…
When phoning my order through all staff are friendly polite and helpfull. Delivery is always on time of early DPD always let me know a time slot.
16 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re so pleased to hear that our staff are always friendly, polite and helpful when you phone in your order, and that your deliveries arrive on time or even early. It’s great to know the delivery updates from DPD are useful too. We truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
My experience has almost always been…
My experience has almost always been positive - the staff over the phone are helpful and courteous- bless them for such care
10 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear that your experience has been positive and that our phone team have been helpful and courteous. Your words mean a lot to us — thank you for your appreciation and for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworths are very kind and caring…
Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel outside of the building. What happens if it’s stolen or someone falls over it? This is not acceptable.
20 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re really pleased to hear that you find our team kind and caring, but we’re very sorry to hear about your recent delivery experiences. We completely understand your concerns — parcels should not be left outside an apartment building without ringing the bell, as this can create a risk of loss or an obstruction for others.
While deliveries are handled by DPD, your feedback is important to us and highlights how unacceptable this experience has been. We apologise for the frustration this has caused and appreciate you taking the time to let us know. Thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent Service
Delivery is always on time and it's so easy to order. 5 star +
5 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful review. We’re so pleased to hear that ordering is easy and that your deliveries are always on time. A 5‑star rating really means a lot to us — thank you for being a valued Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Good company to be provided for
I’ve been provided with my items for the last 6 years every easy to reordered the items I require and are usually delivered within 7/10 days no problems
12 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re really pleased to hear that over the past six years you’ve found it easy to reorder your items and that deliveries usually arrive within 7–10 days without any problems. We truly appreciate your feedback and thank you for being a valued Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service I order my…
Excellent service I order my prescription at my doctor's and that is sent to fittleworth and a few days later my items arrive x
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re really pleased to hear that the process between your doctor and Fittleworth works smoothly for you, and that your items arrive promptly. We truly appreciate your feedback — thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Overall average
Overall average. Often send emails and get no response. When I have spoken to people it has been good service. Have had numerous issues with DPD and orders not arriving and orders arriving damaged.
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re sorry to hear that your experience has been mixed, particularly regarding unanswered emails and the delivery issues you’ve faced — we understand how frustrating that can be. We’re pleased to hear that when you’ve been able to speak with our team, the service has been good, and we appreciate you sharing both the positives and the challenges. Your comments are important to us and help highlight where improvements are needed.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very quick service with helpful staff
3 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re so pleased to hear you received quick service and found our staff helpful. We really appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Thoroughly reliable and personable supplier
I have used Fittleworth for nearly 3 years to supply my stoma products on prescription. I have found them to be a reliable and punctual supplier.
More importantly their staff at the end of the phone are incredibly polite and helpful.
I am very happy with their service.
7 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback and for choosing Fittleworth for nearly three years. We’re pleased to hear that you’ve found our service reliable and punctual, and especially glad that our team has been polite and helpful whenever you’ve needed to call. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
I've only ever used Fittleworth since I…
I've only ever used Fittleworth since I had my large bowel removed in 2015 & they have been brilliant. Nothing is too much for them, they are extremely knowledgeable & have helped me with any questions I might have, they have never let me down. I can't recommend Fittleworth highly enough.
6 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for sharing your experience and for your continued trust since 2015. We’re truly pleased to hear that our team has been able to support you so consistently and that you’ve always found us knowledgeable and reliable. Knowing that we’ve been able to answer your questions and never let you down means a great deal to us. Your recommendation is sincerely appreciated, and we’re proud to continue supporting you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Reply from Fittleworth Medical
Thank you very much for your kind words. We’re delighted to hear that you found our service caring and excellent. Your feedback is truly appreciated and motivates our team to keep providing the best support possible.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have been a customer for three years…
I have been a customer for three years and have ordered primarily online. The service has been fast and efficient. The only times that I have needed to call, the team has been very helpful.
26 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your continued support over the past three years. We’re really pleased to hear that your online ordering experience has been fast and efficient, and that our team has been helpful whenever you’ve needed to call. Your feedback is greatly appreciated, and we look forward to continuing to provide you with reliable service in the future.
Regards
Joana, Customer Experience Specialist – Fittleworth
Such a helpful and knowledgeable team…
Such a helpful and knowledgeable team of people. They offer alternative products and have on occasion gone above and beyond to rescue me when my lack of experience has caused shortages of essential materials. I really can't imagine not using them for my monthly supplies run.
30 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for this wonderful review. We’re delighted to hear that our team has been helpful and able to support you with alternative products when needed. Going above and beyond for our customers is something we truly care about, so it’s great to know that has made a difference for you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent very good customer service
20 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback! We’re really pleased to hear that you had a positive experience with our customer service. Your kind words mean a lot to us, and we appreciate you taking the time to share them.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service.
For nearly a year now, Fittleworth staff have provided a friendly, knowledgeable and caring service.
I thank them for their thoroughness and efficiency.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’ve received friendly, knowledgeable and caring service from our team over the past year. Your appreciation for our thoroughness and efficiency truly means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Reply from Fittleworth Medical
Thank you for taking the time to leave a review! We’re really glad to hear that we’ve been able to respond to your requests and provide good service.
Regards
Joana, Customer Experience Specialist – Fittleworth
Reliable company
Easy to order repeat prescriptions online. Reminders sent to ensure you don’t run out of your product. Kept updated regarding delivery of your prescription.
17 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for taking the time to leave a review! We’re really glad to hear that you find it easy to order your repeat prescriptions online and that the reminders and delivery updates are helpful. We’re always here to make the process as smooth and stress‑free as possible.
Regards
Joana, Customer Experience Specialist – Fittleworth
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