Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel ou... See more
Company replied
Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
Company replied
I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I h... See more
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4.4
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good products,great service and…
Good products,great service and delivery. Very helpful and caring when my prescription failed ,helped me through a very big problem.A1**********.
2 April 2025
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’re happy with our products, service, and delivery. It’s wonderful to know our team were helpful and caring when your prescription failed and were able to support you through a difficult situation. We truly appreciate you taking the time to share your experience — A1 service is exactly what we aim for.
Regards Joana,
Customer Experience Specialist - Fittleworth
Excellent service
Excellent service. Now that the Fittlehub is live it's very easy to place orders and keep track of the progress.
20 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’re receiving excellent service and that the Fittleworth Hub has made it easier to place orders and track their progress. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Easy to deal with
Easy to deal with, deliveries arrive on or before due. Great service and no major problems in 2 years. Happy.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you find us easy to deal with and that your deliveries consistently arrive on or before the expected date. It’s wonderful to know you’ve experienced great service with no major issues over the past two years. We really appreciate you taking the time to share your experience — we’re glad to hear you’re happy.
Regards Joana,
Customer Experience Specialist - Fittleworth
Simply the best
I have used Fittleworth over the years and their services from email to phone calls are fantastic. Fittleworth staff listen and deliver always. I will definitely recommend and I appreciate your service. Thank you!
21 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely feedback. We’re delighted to hear that you’ve had such positive experiences with Fittleworth over the years and that both our email and phone services have been fantastic for you. It’s wonderful to know our staff listen and consistently deliver the support you need. We truly appreciate your recommendation and your kind words. Thank you for taking the time to share your experience!
Regards Joana,
Customer Experience Specialist - Fittleworth
Fittleworths greats DPD sooo poor
I have no complaints whatsoever about the staff and the products on a couple of occasions they have gone above and beyond due to DPD not delivering my equipment due to me living in a high rise
They tend to leave it outside the building so Fittleworths brilliant downside dpd delivering it
22 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve had such positive experiences with our staff and products, and we truly appreciate your kind words. We’re sorry to hear about the issues with DPD leaving parcels outside your high‑rise building — this shouldn’t be happening.
It may help to download the DPD app, if possible, as it allows you to add delivery instructions directly for your driver and can improve how your parcels are handled.
Thank you for taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Reminder as to when to order…
Reminder as to when to order prescription. Always arrives when stated.Well packed and staff are always friendly and helpful.
26 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re pleased to hear that the order reminders are helpful, your deliveries arrive as stated, and everything is well packed. It’s also great to know that our staff are always friendly and helpful. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear that you find our communication good and our ordering system easy to use. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Great service
Excellent service. Always helpful and friendly. Never really had a problem, but when there has been an issue it's always been sorted in a professional manner. Many thanks.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you consistently receive excellent service and that our team is always helpful and friendly. We’re also glad that on the rare occasion an issue arises, it has been resolved professionally. Many thanks for taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Great service and easy to use website
2 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’re pleased with our service and find the website easy to use. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Excellent customer service
Excellent customer service
Nothing too much for them
Brilliant from order to delivery
5 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve received excellent customer service and that nothing is ever too much trouble for our team. It’s wonderful to know everything has been brilliant from order through to delivery. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Helpful and supportive staff
Helpful and supportive staff , easy ordering . prompt accurate delivery.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that our staff have been helpful and supportive, and that you find the ordering process easy. It’s great to know your deliveries are prompt and accurate. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
I have contacted Fittleworth for my…
I have contacted Fittleworth for my wife on quite a few occasions.
I have found the people to whom I have spoken to be courteous, helpful and very efficient.
The deliveries have always been on time always on the day promised iand sometimes a day or two early
19 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear that you’ve contacted us on several occasions for your wife and that each time our team has been courteous, helpful, and efficient. It’s wonderful to know that your deliveries have always arrived on time—often even earlier than expected. We truly appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Failure to reply to emails unless it’s an order.
Fittleworth are happy to respond to an email if it’s an order but as soon as you have a query or complaint about your order they completely ignore you.
This has happened on several occasions and is not just a one off.
Disappointed and frustrated.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re very sorry to hear that your queries and concerns haven’t been responded to — this is not the level of service we aim to provide, and we understand how disappointing and frustrating this must be, especially when it has happened more than once.
Please email talktous@fittleworth.com with your full name, date of birth, and details of what has happened so we can look into this urgently for you. We want to ensure your concerns are properly addressed and that you feel supported going forward.
Thank you for bringing this to our attention.
Regards Joana,
Customer Experience Specialist - Fittleworth
I have been using Fittleworth Stoma…
I have been using Fittleworth Stoma products for the past 3 years and when ordering fresh supplies I have found the Company efficient in fulfilling the order with a fast delivery service. If I have a query, they are quick, courteous and efficient in resolving the query.31
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve been using Fittleworth for the past three years and have found our service efficient, with fast delivery of your supplies. It’s great to know that whenever you have a query, our team resolves it quickly, courteously, and efficiently. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Satisfied customer
Have been using fittleworth for nearly 7yrs and have always found the staff to be courteous and helpful, delivery's are on our slightly before the date specified .No complaints hence 5stars
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve been using Fittleworth for nearly seven years and have always found our staff courteous and helpful. It’s great to know your deliveries arrive on or slightly before the expected date. We really appreciate your continued trust in us — no complaints and 5 stars means a lot.
Regards Joana,
Customer Experience Specialist - Fittleworth
The best
I have always found Fittleworth very helpful and reliable every time I’ve used them great!
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve always found Fittleworth helpful and reliable each time you’ve used our service. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you consider us the best to use. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
In all my dealings with Fittleworth
In all my dealings with Fittleworth, the service has been second to none.
16 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that, in all your dealings with Fittleworth, you’ve found our service to be second to none. We truly appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
Very pleased with the service and the…
Very pleased with the service and the call operatives are very pleasant the only criticism is the web site very confusing
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re pleased to hear that you’re very happy with the service and find our call operatives pleasant. We’re sorry to hear that the website feels confusing — your comments are really helpful, and we’ll make sure they’re passed on to the relevant team. We appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
simply ordering and good delivery…
simply ordering and good delivery uodates.
31 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear that you find ordering simple and appreciate the clear delivery updates. We really appreciate you taking the time to share your experience.
Regards Joana,
Customer Experience Specialist - Fittleworth
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