Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Fittleworths are very kind and caring but I am disappointed with the delivery by DPD. I live in an apartment block. The last few times the courier has not even rang the bell and just left my parcel ou... See more
Company replied
Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
Company replied
I only used Fittleworth for a short number of months on behalf of my husband who has since passed away. I always found the call handlers very helpful and goods were delivered promptly and on time. I h... See more
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4.4
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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great all round service
9 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear you’re happy with our all-round service.
Regards
Joana, Customer Experience Specialist - Fittleworth
Very happy
Order through my GP and everything arrives in good time. Telephone updates have always been friendly and helpful. No problem at all with the products.
9 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re pleased to hear your orders arrive on time and that you’ve found our team friendly and helpful. It’s great to know you’re happy with the products and service.
Regards
Joana, Customer Experience Specialist - Fittleworth
I Received a phone call from the above…
I Received a phone call from the above company regarding a query i left for them, I Spoke to a Lovely Female member of staff, her Name was Julie, She was an Absolute Credit 💯 💯, Very Helpful, Understanding, i was trying to reverse on my mums driveway, while she was on the phone to me.. She was so nice and easy to talk to, Extremely Patient with us, She came across she really cared and nothing was too much trouble.. Felt reassured while talking to her.. #100% Excellent Customer Service, #Fittleworth Medical, #Great Services, #Friendly... #Very Professional.. 💯
9 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your fantastic feedback. We’re so pleased to hear about your positive experience with Julie and that she was able to support you in such a caring, patient and professional way. We’ll make sure your kind words are shared with her and the team. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’re happy with both our products and service.
Regards
Joana, Customer Experience Specialist - Fittleworth
Can't fault them.
9 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’re happy with our service.
Regards
Joana, Customer Experience Specialist - Fittleworth
Fittleworth has been my provider for more than 10 years
Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that cost cutting has become the driver such that ordering is to be done on-line and DPD will do everything else. Much prefer the previous more caring deliveries of Royal Mail.
The Products of Holister are perfect.
9 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback and for being with us for over 10 years. We’re sorry to hear that you feel the service has changed and that we haven’t met the level of care you previously experienced. We’re pleased to hear that you are happy with the Hollister products and appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Very good on phone
Very good on phone but two issues. Delivery people didn’t follow instructions and I wanted black urostomy bags and you couldn’t supply them so I’ve gone to another supplier.
13 November 2025
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad you found our phone service helpful and we’re sorry to hear about the delivery instructions not being followed and that we couldn’t supply the black urostomy bags you wanted. We’re sorry we couldn’t meet your needs on this occasion, but we appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
A Friendly,Caring, Service.
I cannot fault Fittleworth for their caring service. I have been a customer for over six years and have had no issues with them. Staff are polite and friendly and a pleasure to speak with. They went out of their way to help when I had a problem with a courier.
9 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your wonderful and loyal support over the past six years. We’re truly grateful for your kind words about our team and service. It means a lot to know that our staff have been polite, friendly, and helpful, especially when supporting you with the courier issue. We’re always here to help and really appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Reply from Fittleworth Medical
Thank you for your lovely feedback! We’re delighted to hear that you found our staff helpful and pleasant. We really appreciate your support and hope to continue providing you with great service.
Regards
Joana, Customer Experience Specialist - Fittleworth
Great 👍 polite service and reliable
Great 👍 polite service and reliable
6 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback! We’re really pleased to hear you found our service polite and reliable. We truly appreciate your support and look forward to continuing to support you.
Regards
Joana, Customer Experience Specialist - Fittleworth
Failed Communicator
Communication with you is a major problem. You don’t respond to emails (other than a systems acknowledgement of receipt). I had the same problem last year and now this week you’ve failed to reply to my issue. I don’t know how you dare start your email address with the word ‘caring’
6 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for raising this — we’re very sorry to hear about your experience. This certainly isn’t the standard we aim for. Please email talktous@fittleworth.com with your full name, date of birth, and details of what has happened so we can investigate this further for you and get it resolved.
Regards
Joana, Customer Experience Specialist - Fittleworth
When you have to use catheters 5 times…
When you have to use catheters 5 times a day continuity of supply is so important. Belive me I feel safe and supported by the staff at Fittleworth, I know if I need an urgent supply you will get it to me. It truly is a matter of life and death. Thank you for all your support I'm truly thankfull.
King regards
Michael Winkles.
1 February 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback, Michael. We understand how important continuity of supply is and are pleased to know you feel supported by the Fittleworth team. We’re glad we can provide reassurance and timely support when it’s needed. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Great
I have used Fittleworth for a number of years now and always had great customer service everything delivered on time with no problems.
23 January 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your continued support. We’re pleased to hear you’ve consistently received great customer service and that your deliveries have always arrived on time. We appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist - Fittleworth
Fittleworth use DPD for deliveries but…
Fittleworth use DPD for deliveries but DPD keep delivering to wrong address every time....
Today DPD left outside in the heavy rain and the box was soaked...
My wife will be telephoning Monday but will be just a waste of time as nothing changes and expect willbe told it was listed as deliver with no other instructions and we should not be forced to install DPD app on a mobile to leave more instructions, it should be stated by sender (fittleworth) and if DPD cannot correctly fulfil delivery requirements correctly, then another delivery company should be used
Fittleworth use DPD so their reputation is based on DPD deliveries which is very poor and hence, why I have left a 1 star review
John
31 January 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for taking the time to share your experience. We’re very sorry to hear about the delivery issues you’ve described — this is not the standard of service we expect for our customers. We understand how frustrating this must be, especially when deliveries are left incorrectly and exposed to the weather.
Please email talktous@fittleworth.com with your full name, date of birth, and details of what has happened so we can investigate this further and work to resolve the issue for you. Your feedback is important to us, and we appreciate you bringing this to our attention.
Regards
Joana, Customer Experience Specialist - Fittleworth
Always happy to help and always send my…
Always happy to help and always send my parcel within a few days x
1 January 2026
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with our service and delivery times. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist - Fittleworth
Have been using fittleworth for over 7…
Have been using fittleworth for over 7 years and in all that time I've hardly ever had any problems, on the very rare occasion I've had an issue its always dealt with swiftly & professionally by your wonderful staff.
As for the delivery service again 100% happy never had any issues or problems receiving my orders / delivery.
30 January 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for being a loyal customer for over 7 years! We're so glad to hear you've had a positive experience with both our service and delivery. It’s great to know our team has always been able to help quickly and professionally. We appreciate your support!
Regards
Joana, Customer Experience Specialist - Fittleworth
I have had no problems
I have had no problems, the only times that I have phoned up is for an extra, like gloves or hand sanatiser, to be delivered with order. All the people I have spoken to, have been very helpful, and very polite, top marks to you all, keep it up. Our delivery's are always during the times we are given, if not in, they are left in designated place. So no problem with them, and they are usually polite too, please keep it up. Kind regards Christine
15 January 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that our team and delivery drivers have been helpful and reliable. Your comments are greatly appreciated and will be shared with the team.
Regards
Joana, Customer Experience Specialist - Fittleworth
Always helpful and reliable
Always helpful and quick to deliver, won't change my supplier, why would I?.
1 December 2025
Unprompted review
Reply from Fittleworth Medical
Thank you so much for your kind words! We're thrilled to hear that our service consistently meets your expectations. Your loyalty means a lot to us, and we look forward to continuing to support you!
Regards
Joana, Customer Experience Specialist - Fittleworth
Excellent service
Excellent service, and I know there is always professional help available if required. I know other people who have changed providers and immediately noticed the difference in quality and service.
30 January 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful feedback! We're delighted to hear that our service and support have made a difference for you. It means a lot to know you value the quality and professionalism we strive to provide every day.
Regards
Joana, Customer Experience Specialist - Fittleworth
Any issue is resolved very quickly
Any issue is resolved very quickly, professionally and courteously.
If there is a problem with my prescription, Fittleworths will ring my GP practice and sort the issue on my behalf.
6 October 2025
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind words! We're glad to hear that our team handles any issues quickly, professionally, and courteously. It's great to know that our support with prescriptions makes things easier for you—we truly appreciate your feedback.
Regards
Joana, Customer Experience Specialist - Fittleworth
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