Flame UK Reviews 

139
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, highly professional, and exceptionally knowledgeable during every single interaction. People note that the team consistently provides efficient and reliable service, ensuring that all scheduled tasks are completed promptly. Some people were satisfied with how straightforward, clear, and completely seamless the entire service process is from start to finish. Consumers also deeply appreciate the transparent communication and carefully tailored solutions offered for managing various daily operational requirements. Reviewers emphasize that working with this dedicated team feels truly supportive and entirely focused on delivering quality results consistently.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and reliable team.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their outstanding professionalism and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with this company. The team was incredibly helpful, quick, and reliable throughout the entire process. The staff were friendly, kept us well informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I've been dealing with the company for some time now, and i always had quick responses, and Tammy is always happy to help. I cannot find anything bad about them, i fully recommend Flame for any waste... See more

Company replied

Rated 5 out of 5 stars

We needed some materials removed from our site, Will sorted us out and had them gone in less than 48 hours. This is the second time they’ve helped us out in short notice. Will definitely be using the... See more

Company replied

Rated 5 out of 5 stars

This company is awesome. From the very first time I spoke to them it has been so easy to get collections set up, any adjustments made, there is alway someone immediately available to chat to. 100% r... See more

Company replied


Company details

  1. Waste-Management Service
  2. also in
  3. Energy supplier
  4. Environmental Service

Written by the company

Flame UK are independent specilaists in sustainable waste and energy managment. We specialise in integrated solutions for businesses' environmental and energy needs. Flame UK supports businesses to become more sustianable at the same time as improving compliance and reducing costs in a uniquely efficient and professional way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(139)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing is too much trouble...

We have been with Flame now for just over 4 months now and I cannot recommend them enough. From the initial phone call I made enquiring about their services, right through to now, they have been absolutely fantastic and so helpful! Special mention to George and Louisa! Nothing is too much trouble and they have an answer to everything which when you are dealing with the unknown is a great help.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Jake is a delight to speak too

Jake is a delight to speak too, always super helpful and speedy with solving my query! Prices are good and perfect customer service delivered, highly recommend to any business!

11 April 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you Maddy for such a great review. Very pleased to hear that you are happy with our service and we will pass your comments on to Jake!

Rated 5 out of 5 stars

I've spoken to Jake from FlameUK a…

I've spoken to Jake from FlameUK a couple of times and have found him to be very professional and proactive with all queries. He is always polite and understanding when queries need to be looked in to or investigated. I would highly recommend FlameUK both personally and professionally.

11 April 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you Aaron for your great review, we're pleased that you received such a good service from Jake. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Waste management

I have been with Flame waste management since Aug 2020. They are always easy to contact and recently contacted Tammy my bin contract, she was very courteous, helpful and efficient, thank you so much for sorting everything out for me!

31 March 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for leaving a review, we're so pleased to hear that you had such a great service from Tammy. We look forward to continuing to work with you!

Rated 5 out of 5 stars

Proactive, Efficient, Friendly, Saved us a small fortune.

Been doing business with FlameUK since 2021 and blown away by how proactive, efficient and friendly this waste management company is. The Flame team members I have dealt with are without exception knowledgeable when it comes to waste management procedures and best practices. They have saved us a lot of money - Highly recommended.

28 March 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you Simon for your review. It's our pleasure to work with you and we are so pleased you are happy with the service you receive.

Rated 5 out of 5 stars

Great Service!

Recently contacted Flame to collect some pallets we have had building up. Jake in customer services took on the request and arranged a collection the following day!
Great communication and friendly service.

28 March 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thanks so much for this great review! Glad you had a great service :-)

Rated 5 out of 5 stars

Recently spoken to a young man named…

Recently spoken to a young man named Jake, who contacted the business I work for to try get us cheaper waste and utility rates. Very polite and approachable. Also a pleasure to talk to, Thank you Flame.

27 March 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for leaving us a great review, so pleased you expereinced a good service.

Rated 5 out of 5 stars

Jake

Jake seems a genuinely nice guy, always very talkative and has great customer service skills!

27 March 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thanks so much for leaving this great review!

Rated 5 out of 5 stars

Great service and very knowledgeable on…

Great service and very knowledgeable on products provided

10 March 2023
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for leaving us this great feedback! It’s our pleasure to be of assistance and look forward to working with you again in the future.

Rated 5 out of 5 stars

I was directed to Flame uk by a friend…

I was directed to Flame uk by a friend and they were absolutely marvellous in securing a new gas contract for me.Thank you Harrison Gash and colleagues at Flame.
Fantastic service

6 December 2022
Unprompted review
Flame UK logo

Reply from Flame UK

Thanks so much for leaving us this review, glad we could provide you with a great service.

Rated 5 out of 5 stars

Nothing but positive things

I have nothing but positive things to say regarding this company. George has been so helpful and kept us well informed throughout the whole process, within a week of my initial enquiry we had a collection booked and our pallets were removed.
We also appreciate the recycling or reuse that Flame promotes rather than sending it to landfill.

20 September 2022
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you so much for leaving us this great review, I will pass your comments on to George. So pleased to have been able to help you with this work, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Professional Management of our Energy Supply

After receiving many sales calls from prospective energy companies who were keen to help me save money on my bills, the one thing that was common in most of the suppliers was a lack of desire to build a partnership for the long term.

Having met Flame UK it was clear that their professional approach in getting to know more about my business would result in a sound, long term relationship.

The service provided by Flame UK has been excellent and we have being working with them now for over 3 years. Having moved our energy over to Flame UK to manage, we have realised annual savings of well over £500 per year.

I would not hesitate to recommend Flame UK's team to my professional business network.

David Anderson - Managing Director

7 December 2021
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you David for this excellent feedback. It's our pleasure and we look forward to continuing to work with you.

Rated 5 out of 5 stars

Removal of a garage containing asbestos

We contacted Flame UK when we needed to have an old asbestos garage removed. After consultation and assessment of the project we were given a very reasonable quote. The staff then removed the garage in a professional and satisfactory manner. We would definitely recommend Flame UK to undertake this type of project.

22 November 2021
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for this positive feedback Suzanne, glad we could be of help.

Rated 5 out of 5 stars

I’ve recently used Flame to swap

I’ve recently used Flame to swap both our company gas and electricity supply when our contracts ran out with a other companies and the renewal prices were high
Lauren was very professional and made the whole process uncomplicated
Thanks Lauren

22 November 2021
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you Terrie for this great feedback.

Rated 5 out of 5 stars

I’ve recently used Flame to swap gas…

I’ve recently used Flame to swap gas and electricity supply after a previous supplier went bust.
Lauren was very professional and made the process hassle free… I have several meters, and multiple accounts and she made the transition simple.
Thanks Lauren….

22 November 2021
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for this great feedback, glad to have been of help.

Rated 5 out of 5 stars

Flame UK:- Strategic Waste Management Partners

I have known Dan Pegram for some 15 years in a business capacity, in a number of Companys that I have worked within. Most recently I worked with Flame UK as a solution provider for a manufacturing business. The requirements in business of reducing operational cost and simultaneously minimising environmental impact and reducing carbon footprint are often difficult to achieve.
Flame UK deliver this capability as they manage to blend extensive pragmatic waste management experience with innovative commercial thinking, frequently developing income streams from waste output. An obsessive focus on customer satisfaction provides businesses with the confidence that the integrated approach to the realities of practical waste management and strategic policy development are complimentary and industry leading. Engaging Flame UK would be a smart decision.

19 November 2021
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for leaving us such a great review, it's our pleasure to work with you.

Rated 5 out of 5 stars

Pallet clearance

We had about 350 pallets to get rid of. Helpful and responsive to enquiries. Came and collected, helped with loading and turned up when they said they would. Nice guys.

16 November 2021
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for leaving us a great review. Glad to have been able to help!

Rated 5 out of 5 stars

Safe disposal of confidential waste

I have worked with Flame for several years to collect and safely destroy my confidential waste having previously had a bad experience with a previous provider. Everything has been so smooth and efficient as well as being great value. I can only say, Flame is brilliant!

16 November 2021
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you Simon for this fantastic review!

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