Flat Cats Reviews 

158
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the product's robust quality and easy installation, providing peace of mind for pet owners, keeping insects out, and allowing fresh air. Customer service is frequently highlighted as outstanding, with many commending the staff's helpfulness and speedy delivery. Even when customers made errors with measurements, the support team compassionately resolved issues by sending replacements at no extra cost. This exceptional service, alongside the product's long-lasting durability and custom sizing, ensures a secure and satisfying experience, leading many to recommend the company.

What people talk about most

Product

People report positive experiences with the product, highlighting its ease of installation and strong,... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the products' strength and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

User experience

Customers report a highly positive and satisfying user experience, primarily due to the product's ease of... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called up after looking at the website and spoke with Dominic, who was fantastic and understood the concerns we have about opening a window and our indoor cat getting out. He put the order through an... See more

Rated 5 out of 5 stars

Whilst we have had this heatwave l have wanted to have my window open but being in a first floor flat not possible. The Flat Cat pack arrived on Thursday and was fitted really easily & quickly! I pho... See more

Rated 5 out of 5 stars

My Mother-in-Law (90) and her elderly cat (17) just moved into 1st floor flat, from a 3 bed house with garden. She has always loved fresh air and the windows being wide open as much as possible (Mo... See more

Rated 5 out of 5 stars

Having rehomed a cat during a heatwave, I found flat cats on a well known online retailer. Perturbed by the cost and the lack of variety I looked direct. Ordered on Friday and for the measly sum of... See more


Company details

  1. Pet Care Store

Written by the company

Window protection for cats - Flat Cats - Open your windows to let in fresh air and keep your cats safe from the danger of falling. Flat Cats are manufactured in the UK and sold from our factory in Sleaford Lincolnshire. We have been trading since 2008 with over 200,000 units sold (to November 2025)


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(158)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Money well spent!

Having spent the last month sweltering, having to keep the windows closed because of our two indoor cats, I found Flat Cats and placed a custom order.

Arrived today. Very easy to install. Fits perfectly. And I have air moving into the flat at last! Life saver.

Good quality. Good communication. Thank you!

9 August 2022
Unprompted review
Rated 5 out of 5 stars

Just bought a Flat Cats net for my…

Just bought a Flat Cats net for my window because my cat has jumped out of it previously! So pleased with the product, very easy to measure up and fit. Instructions on the website are very clear. I am looking forward to a cooler sleep tonight because I can now keep my window open.

24 July 2022
Unprompted review
Rated 5 out of 5 stars

A great company selling a great product

We've been using these for over 2 years now and they are brilliant, during those 2 years we've never had to replace them and have only purchased more so that we can install them on more of our windows. The nets are great quality and really well made.

Dominic is fantastic and has always gone above and beyond, it's very rare you find a business that does everything so well and I would highly recommend them to anyone.

They are always more than happy to assist with any questions and provide advice and guidance when it comes to measurements, installs etc and have always gone the extra mile to make sure everything was correct.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding product and customer…

Outstanding product and customer service quick delivery nothing is too much for this company bought screens for 2 windows and my youngest cat decided he was going to scratch at them contacted Dominic at flat cats and he replaced them arrived 2 days later highly recommended and wonderful product. Will be ordering more shortly for patio doors. If you want to keep your cat safe and still open windows these are definately the product you want.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product, quick delivery

Great sturdy product, made to measure and easy to install! Delivery on a custom sized screen was super fast as well!

9 June 2022
Unprompted review
Flat Cats logo

Reply from Flat Cats

Thanks Alix, you are too kind. Best wishes : Dominic : Flat Cats

Rated 5 out of 5 stars

I cannot recommend this company enough

I cannot recommend this company enough, the customer service is outstanding and the delivery time is so fast I hardly had time to switch the laptop off. Product is absolutely amazing , I am recommending it to everyone I know . We hear so much about bad service, so when I get brilliant service I will let them know.. I am so impressed…can you tell ? 😁

9 June 2022
Unprompted review
Rated 5 out of 5 stars

Quick delivery, easy to fit and fit for purpose.

I am fostering for cats protection so this product was essential. I had a custom size window, which following their measurement chart, was ordered easily. Fitting is simple and the size was perfect, with an extremely generous amount of tape just in case you mess it up.
Good communication for the company and good value for money, they made and despatched my custom size within 2 days.
Highly recommend this if you need to keep your cat inside.

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product!

After spending a full year with the window closed to make sure our kittens would not escape, we have finally discovered the best product ever. We have initially purchased 3 flat cat screens to try and we are waiting for 2 more. They are strong, almost invisible and easy to install.
The all process to order them is very easy, also Rachel and Dominic are very helpful and friendly to deal with, nothing is too much.
Great customer service!
I would definetely recommend this company and I will certainly use them again.
Although, the screens are strong I expect they will need to be replaced every few years, but definetely worth every penny.
We can all enjoy a bit of fresh air this year.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Superb service,

Spoke with Dominic throughout the process extremely friendly, perfect customer service. Helped me with measurements and recommendations. Product arrived today, fits perfectly and works a treat. Highly recommend this company. 10/10 for all services. Will use again!

23 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic first impression

I have just spoken to the supremely helpful Dominic, who was just superbly friendly and helpful. I have total confidence that, even if I get something wrong with the measurements, he will be there to sort it out, which isn't something you can say about most firms!
Now really excited to be getting my custom made product in a matter of days... Outstanding! Thank you :)

19 April 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant product, super helpful company

This is one of those rare things. It’s a really simple, well made product that absolutely does the job intended at a very affordable price. And to top it all, such a helpful and friendly company owner. If you need any help, drop him an email and he responds the same day… plus the custom made products arrive in 2 days, so no waiting time at all. I am not brilliant at measuring and fitting things but by following the very clear guidance I have ordered and fitted a screen to my 3rd story upstairs windows to stop my kamikaze cat trying to jump out to greet the birds. I can now have the window open without fear of accidents. Just brilliant - get some!

12 April 2022
Unprompted review
Rated 5 out of 5 stars

I purchased one of the special offer…

I purchased one of the special offer screens as there was one available in the size I needed. So impressed with the speed of delivery and quality of the product. We'll certainly be ordering more of these for the rest of the home. Lovely to be able to have the spring breeze through the windows without worrying about the cat!

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant product.

Brilliant customer service and screens are faultless. Highly recommended.

19 September 2021
Unprompted review
Flat Cats logo

Reply from Flat Cats

Hi Mrs Kelsey, you are too kind. We really appreciate your comments. Many thanks again : Dominic

Rated 1 out of 5 stars

Placed an order n paid on 6th august

Placed an order n paid on 6th august, still waiting n Dominic has ignored 3 emails this week, appalling!!

21 August 2021
Unprompted review
Flat Cats logo

Reply from Flat Cats

Hello, I'm sure you will have received the email reply saying we are very busy and unfortunately behind with email replies. Please do call us and I will be happy to check your order. We did state that shipping for your order was 20 working days (on 6th August) and today is 10 working days since the order. However I can see that we have just shipped everything from the 6th August so your order should be on the way to you. I am afraid you have not left your name so I am unable to check your specific order but, as stated on the email reply, if you would like to give us a call I will personally check this for you. I'm not sure that working to 50% of our stated lead times in actually worth a 1 star review but this is your choice and there is nothing I can do about it. We have worked very hard over the last 10 years to earn a 5 star rating on Trustpilot and it is a little upsetting to lose this in this way. However, I would like to at least let you know when your parcel left us so if you wanted to call or email me I will be happy to help, I am afraid I cant do this if I don't know who you are. Best wishes : Dominic.... I think I have found your emails now so will reply to you directly. As you were an existing customer we promised you 10 working days shipping and that is where we currently are. I am sorry this did not meet your expectations. I will email you personally straight away. Best wishes : Dominic

Rated 5 out of 5 stars

Beyond my expectations!

I am absolutely thrilled with my experience from start to finish with this company and product! Dominic was excellent discussing mine and the cats needs , really understanding kind and professional. My order was turned around quickly and the product is just BRILLIANT! My cats are safe ! We all get fresh air . They look smart they keep flies out too ! Just DELIGHTED!! Thanks Flat Cats !

10 August 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic screens

Fantastic screens; our extended family uses them after seeing ours and they don't even have cats! Keeps our cats happy and we all feel safe; top notch customer service too. This is the type of business you should be giving your money to! We've bought screens for multiple houses and they fit perfect each time.

28 July 2021
Unprompted review
Rated 5 out of 5 stars

So great we have 6!

We bought one of these in a standard size as a test on Amazon. Then proceeded to buy 3 more standard ones as we loved them so much. We've now purchased 2 custom ones. They're amazing. We can now have windows left open in most of our rooms and not worry about escaping cats and bonus is they keep the bugs out too! The cats love sitting by them and getting the breeze and have never shown any interest in even trying to climb them or anything.

23 July 2021
Unprompted review
Rated 5 out of 5 stars

I can't recommend Dominic's flatcat…

I can't recommend Dominic's flatcat screens enough ! They are strong and sturdy and his customer service is impeccable. I stupidly measured my windows wrong (all 8 of them) and I honestly didn't think he would be able to change them because they were custom made and it was my fault but he remade them all for me with the correct measurements and sent them out really quickly. So grateful !

25 June 2021
Unprompted review

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