Flat Cats Reviews 

The service you get with this company is second to none.
Amazing service, very responsive to emails and extremely helpful.
I ordered the wrong size and even though it was a custom made screen, I had an immediate replacement at no extra cost.
Don’t get customer service like that very often!
The product itself is very effective and easy to install.

Great products and some of the best customer service I've ever experienced, cannot recommend Flat Cats enough

Very responsive to emails and a pleasure to deal with. when I ran out of Velcro when fitting the window protection, flatcats were very quick to send some replacement Velcro. It is lovely to be able to open the windows again!

We’ve had a great experience with flat cats! I ordered two screens for our windows, mostly to test them out before I buy a big one for some French doors and they’ve been really good! We had a very small issue at first but Dominic rectified it very quickly and was overall great in terms of customer service so no complaints from us at all!
Definitely recommend these if you have indoor cats - stops flies getting in too!

Can't recommend this company highly enough! Had an awkward order of assorted custom size screens that we needed to keep our two cats from escaping from our first floor flat, and Dominic couldn't have been more helpful. Order arrived very promptly and the screens work great, they also keep bugs out which is a god send this time of year. Great product, very reasonably priced, easy to fit and works as described. Highly recommend.

Thank you very much for your very kind help over the phone to take my order of two customised screens, one white and one grey. They are excellent, being so safe, looking good, and actually becoming part of the window.
The grey screen is as good as the white to look through, perhaps even better somehow.
This is me talking, not my cat.
You, Dominic, runs a trustworthy business; I am glad I found you. The old cat I have in long term foster care likes to sit on the window ledge, he will be able to continue to do so from now on and throughout this summer thanks to flat cats.
I very strongly recommend your product, and your customer care.

Amazing product. Website told you exactly what you needed to measure and the response times from Dominic were amazing (some customisation required due to a picture rail). Straight forward and arrived on time. Easy to fit and looks great. So far, no escaped cat, and lots of fresh air. Highly recommend.

Great product, fast delivery, competitive prices. What more do you want?

I have used Flat Cats in two Paris rental apartments; the screens as well as the customer service are first rate. First, the screens have worked well in Paris to protect our cats; there are no screens here, and the French windows are complicated. The velcro attachment works perfectly in a rental situation where permanent screens wouldn't work. Second, we faced challenges with measurement because of several nonstandard window configurations. So I sent the wrong measurements...Dominic and Flat Cats responded immediately to my (apologetic) email and sent another set. I highly recommend this product and this company.

Excellent customer service by Dominic and his team. I downloaded the measuring guide, measured up and ordered my custom Flatcat screens which seemed to arrive in no time. One slight size discrepancy was sorted out quickly by Dominic who was extremely polite and helpful. The screens are made well, robust and easy to install. I recommend this company and wouldn't hesitate to buy from them again.

Very happy again with service always will use Dominic is great thank you brilliant

Super happy with both the service and the product.
I wouldn't risk letting him try it, but I don't think my cat could detach these and they seem pretty claw-proof too!
I had a small issue with sizing which was resolved for me super quickly with no hassle. Would 100% recommended!

Dominic is fantastic, kind,super helpful. We were recommended by the breeder we bought our cats from. These are excellent quality,easy to fit and double up in the Sumner to keep flies etc out of the home. I have 1 Exotic Shorthair and 1 British Shorthair. Now they can sit on the window sills enjoying the fresh air. Highly Recommend these to everyone.

Flat cats are so easy to measure up and order and product is excellent quality. Telephone / email support was really good when we had a few unusual queries to iron out and wanted advice.
We've got these at every window, but the game changer was the conservatory. We have mesh at the door so we can have amazing airflow in the summer, which means we can sit in there comfortably, which we couldn't do previously. Because we have inward tilting windows in the conservatory, we put mesh on the outside! I know it's not meant for this, but they've been up for a couple of years now and are holding up fine. They get a bit grubby, but go in the wash no bother. Love having safe cats and no flies!

The product is excellent and customer service is even better.

I bought a screen for a door and it is easy to open and close and impossible for the cat to open. The cat has scratched it, picked at it and occasionally climbed it and the netting shows no damage.

Perfect for renters as it only involves using some double-sided tape.

I gave incorrect measurements when I ordered and they very kindly asked me to send the wrong one back and sent me a new screen at no extra charge.

The customer service is always very quick and friendly. Will definitely order again when we move.

This is an excellent product and very easy to install. I saw this on Amazon but finally ordered directly from the company as I had a problem with my window. I really must praise their customer service which is outstanding. Very very helpful, nothing was too much trouble, something which is sadly very rare nowadays. All I can say is thank you a hundred times over for your assistance, quick delivery and a great product. Deserve 10 stars 👍👍👍

We've just got two new kittens and in this heat, having the ability to open all doors and windows is brilliant. This window screen product was so easy to install and looks great with our white window frames. Good quality, excellent customer service and good value.

Amazing idea how did we survive without these! Just got my second one, rang and ordered from the very pleasant Dom on Monday and it arrived Tuesday. Excellent service. I will be ordering more and highly recommend.

Having spent the last month sweltering, having to keep the windows closed because of our two indoor cats, I found Flat Cats and placed a custom order.

Arrived today. Very easy to install. Fits perfectly. And I have air moving into the flat at last! Life saver.

Good quality. Good communication. Thank you!

Just bought a Flat Cats net for my window because my cat has jumped out of it previously! So pleased with the product, very easy to measure up and fit. Instructions on the website are very clear. I am looking forward to a cooler sleep tonight because I can now keep my window open.